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khosb/modules/ticket/ticket.inc.php

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Initial Commit of AgileBill Open Source
2008-11-26 22:50:40 +00:00
<?php
/**
* AgileBill - Open Billing Software
*
* This body of work is free software; you can redistribute it and/or
* modify it under the terms of the Open AgileBill License
* License as published at http://www.agileco.com/agilebill/license1-4.txt
*
* For questions, help, comments, discussion, etc., please join the
* Agileco community forums at http://forum.agileco.com/
*
* @link http://www.agileco.com/
* @copyright 2004-2008 Agileco, LLC.
* @license http://www.agileco.com/agilebill/license1-4.txt
* @author Tony Landis <tony@agileco.com>
* @package AgileBill
* @version 1.4.93
*/
class ticket
{
var $in_ticket_id;
/**
* Return a smarty array of matching tickets for departmnet/status search
*/
function search_status($VAR) {
extract($VAR);
global $smarty;
$smarty->assign("count", '0');
if(empty($department) || empty($status)) return false;
$db=&DB();
$p=AGILE_DB_PREFIX;
$sql = "SELECT DISTINCT
A.id, A.subject, A.status, A.email, A.date_orig, A.body, B.email as email_acct, CONCAT(B.first_name,' ',B.last_name) as name, B.company, C.name as department
FROM
{$p}ticket as A
left join {$p}account as B on ((B.id=A.account_id OR B.email=A.email) AND B.site_id=".DEFAULT_SITE.")
left join {$p}ticket_department as C on (A.department_id=C.id AND C.site_id=".DEFAULT_SITE.")
WHERE
A.site_id=".DEFAULT_SITE." AND department_id=".$db->qstr($department);
switch($status) {
case 'new':
$sql.= " AND (A.last_reply=0 OR A.last_reply IS NULL ) AND (A.status=0 OR A.status IS NULL)";
break;
case 'staff':
$sql.= " AND A.date_orig != A.date_last AND A.last_reply=2 AND A.status=0";
break;
case 'user':
$sql.= " AND A.date_orig != A.date_last AND A.last_reply=1 AND A.status=0";
break;
case 'hold':
$sql.= " AND A.status=1";
break;
case 'pending':
$sql.= " AND A.status=3";
break;
case 'closed':
$sql.= " AND A.status=2";
break;
}
$rs=$db->Execute($sql);
if($rs && $rs->RecordCount()) {
while(!$rs->EOF) {
if(empty($rs->fields["email"])) $rs->fields['email'] = $rs->fields['email_acct'];
if(!empty($rs->fields["company"])) $rs->fields['email'] = $rs->fields['company'];
elseif(!empty($rs->fields["name"])) $rs->fields['email'] = $rs->fields['name'];
$smart[]=$rs->fields;
$rs->MoveNext();
}
$smarty->assign("results", $smart);
$count=$rs->RecordCount();
} else {
return false;
}
$smarty->assign("count", $count);
}
/**
* Return a smarty array of matching tickets for full search
*/
function search_quick($VAR) {
extract($VAR);
global $smarty;
$smarty->assign("count", '0');
if(empty($query)) return false;
if($query_type=='all' || $query_type=='text') $this->search_text($query);
if($query_type=='all' || $query_type=='sender') $this->search_user($query);
if(!$this->in_ticket_id) return false;
$db=&DB();
$p=AGILE_DB_PREFIX;
$sql = "SELECT DISTINCT FIELD(A.id,".$this->search_sql_in_ticket_id().") as rank,
A.id, A.subject, A.status, A.email, A.date_orig, A.body, B.email as email_acct, CONCAT(B.first_name,' ',B.last_name) as name, B.company, C.name as department
FROM
{$p}ticket as A
left join {$p}account as B on ((B.id=A.account_id OR B.email=A.email) AND B.site_id=".DEFAULT_SITE.")
left join {$p}ticket_department as C on (A.department_id=C.id AND C.site_id=".DEFAULT_SITE.")
WHERE
A.site_id=".DEFAULT_SITE." AND A.id in (".$this->search_sql_in_ticket_id().") ";
if($department!='all') $sql.= " AND A.department_id=".$db->qstr($department);
if($status!='all') $sql.= " AND A.status=".$db->qstr($status);
$sql .= " ORDER BY rank";
#echo "<BR> ". $sql;
$rs=$db->Execute($sql);
if($rs && $rs->RecordCount()) {
while(!$rs->EOF) {
if(empty($rs->fields["email"])) $rs->fields['email'] = $rs->fields['email_acct'];
if(!empty($rs->fields["company"])) $rs->fields['email'] = $rs->fields['company'];
elseif(!empty($rs->fields["name"])) $rs->fields['email'] = $rs->fields['name'];
$smart[]=$rs->fields;
$rs->MoveNext();
}
$smarty->assign("results", $smart);
$count=$rs->RecordCount();
} else {
return false;
}
$smarty->assign("count", $count);
}
/**
* Retrieve list of ticket ids that match the fulltext
*/
function search_text($query, $offset=0, $limit=100) {
$db=&DB();
$p=AGILE_DB_PREFIX;
$sql = "select distinct
ticket_id from {$p}ticket_message WHERE MATCH (message) AGAINST (".$db->qstr($query)." IN BOOLEAN MODE)
union select distinct id from {$p}ticket WHERE MATCH (subject, body) AGAINST (".$db->qstr($query)." IN BOOLEAN MODE)
union select distinct ticket_id from {$p}ticket_attachment WHERE MATCH (content) AGAINST (".$db->qstr($query)." IN BOOLEAN MODE)";
$rs=$db->SelectLimit($sql, $limit, $offset);
if($rs && $rs->RecordCount()) {
while(!$rs->EOF) {
$this->search_add_in_ticket_id($rs->fields['ticket_id']);
$rs->MoveNext();
}
return true;
}
return false;
}
/**
* Retrieve list of ticket ids that match the provided email, name, or company
*/
function search_user($query, $offset=0, $limit=100) {
$db=&DB();
$p=AGILE_DB_PREFIX;
$sql = "select distinct A.id from {$p}ticket as A, {$p}account as B
WHERE (
A.site_id=".DEFAULT_SITE." AND A.email LIKE ".$db->qstr('%'.$query.'%')." AND B.id is null
OR
(
A.account_id=B.id AND A.site_id=".DEFAULT_SITE." AND B.site_id=".DEFAULT_SITE." AND
(
MATCH (B.first_name,B.last_name,B.email,B.company) AGAINST (".$db->qstr($query)." IN BOOLEAN MODE)
)
)
)";
$rs=$db->SelectLimit($sql, $limit, $offset);
if($rs && $rs->RecordCount()) {
while(!$rs->EOF) {
$this->search_add_in_ticket_id($rs->fields['id']);
$rs->MoveNext();
}
return true;
}
return false;
}
/**
* Add ticket id to in_ticket_id array
*/
function search_add_in_ticket_id($id) {
if(!is_array($this->in_ticket_id) || !in_array($id, $this->in_ticket_id)) $this->in_ticket_id[]=$id;
}
/**
* Format in_ticket_id to string for sql query
*/
function search_sql_in_ticket_id() {
if(is_array($this->in_ticket_id)) {
return implode(",", $this->in_ticket_id);
} else {
return false;
}
}
##############################
## Show Merge List ##
##############################
function merge_list($VAR)
{
$id = ereg_replace(',','', $VAR['id']);
global $C_translate;
# Get account id / email:
$db = &DB();
$sql= "SELECT account_id,email FROM ".AGILE_DB_PREFIX."ticket
WHERE site_id = '".DEFAULT_SITE."' AND
id = '{$id}'";
$rs = $db->Execute($sql);
$account_id = $rs->fields['account_id'];
$email = $rs->fields['email'];
# Get available tickets:
if($account_id > 0)
{
$sql= "SELECT id,subject,date_orig FROM ".AGILE_DB_PREFIX."ticket WHERE site_id = '".DEFAULT_SITE."'
AND ( account_id = '{$account_id}' OR email = '{$email}' )
AND id != '{$id}'
ORDER BY subject,date_orig";
} else {
$sql= "SELECT id,subject,date_orig FROM ".AGILE_DB_PREFIX."ticket WHERE site_id = '".DEFAULT_SITE."'
AND email = '{$email}'
AND id != '{$id}'
ORDER BY subject,date_orig";
}
$result = $db->Execute($sql);
if ($result === false)
{
global $C_debug;
$C_debug->error('ticket.inc.php','merge_list', $db->ErrorMsg());
} else {
$return = '<select id="ticket_merge" name="ticket_merge" onChange="ticket_merger()">';
$return .= '<option value="0">&nbsp;&nbsp;&nbsp;&nbsp;-------------- '.$C_translate->translate('merge', 'ticket','').' --------------&nbsp;&nbsp;&nbsp;&nbsp;</option>';
$i = 0;
while (!$result->EOF)
{
$subject = substr($result->fields["subject"], 0, 26);
if(strlen($result->fields["subject"]) > 26)
$subject .= '..';
$return .= '<option value="' . $result->fields["id"] . '"';
$return .= '>' . ereg_replace('%','', date(DEFAULT_DATE_FORMAT, $result->fields["date_orig"])) . ' | ' . $subject . '</option> ';
$i++;
$result->MoveNext();
}
if($i==0)
$return .= '<option value="">'. $C_translate->translate('lists_none_defined','CORE','').'</option>';
$return .= '</select>';
$return .= '<script language=javascript>
function ticket_merger()
{
var from = "'.$id.'";
var to = document.getElementById("ticket_merge").value;
var msg = "'.$C_translate->translate("merge_confirm","ticket","").'";
if(to != 0) {
temp = window.confirm(msg);
window.status=(temp)?\'confirm:true\':\'confirm:false\';
if(temp == false) { return; } else {
document.location = "?_page=ticket:view&id="+from+"&do[]=ticket:merge&merge_id="+to;
}
}
}
</script>';
if($i > 0)
echo $return;
}
}
##############################
## Merge the ticket ##
##############################
function merge($VAR)
{
$db = &DB();
$sql = "SELECT * FROM ".AGILE_DB_PREFIX."ticket
WHERE site_id = '".DEFAULT_SITE."'
AND id = '{$VAR['id']}'";
$from = $db->Execute($sql);
$db = &DB();
$sql = "SELECT * FROM ".AGILE_DB_PREFIX."ticket
WHERE site_id = '".DEFAULT_SITE."'
AND id = '{$VAR['merge_id']}'";
$to = $db->Execute($sql);
### Validate both exist
if($from->RecordCount() == 0 || $to->RecordCount() == 0)
return false;
### Update TO ticket record
$sql = "UPDATE ".AGILE_DB_PREFIX."ticket_message SET
ticket_id = ".$db->qstr($VAR['id'])."
WHERE
site_id = '".DEFAULT_SITE."'
AND
ticket_id = ".$db->qstr($VAR['merge_id']);
$rs = $db->Execute($sql);
### Create new ticket_message record for the ticket being removed:
$id = $db->GenID(AGILE_DB_PREFIX . 'ticket_message_id');
$sql = "INSERT INTO ".AGILE_DB_PREFIX."ticket_message SET
id = '{$id}',
site_id = '".DEFAULT_SITE."',
ticket_id = '{$VAR['id']}',
staff_id = '".SESS_ACCOUNT."',
date_orig = '{$to->fields['date_orig']}',
message = ".$db->qstr($to->fields['body']);
$rs = $db->Execute($sql);
### Delete the old ticket...
$sql = "DELETE FROM ".AGILE_DB_PREFIX."ticket WHERE
site_id = '".DEFAULT_SITE."'
AND
id = '{$VAR['merge_id']}'";
$rs = $db->Execute($sql);
}
##############################
## Verify Pending Ticket ##
##############################
function pending_verify($VAR)
{
global $C_auth, $smarty;
### Get user account details:
$db = &DB();
$sql = 'SELECT email FROM ' . AGILE_DB_PREFIX . 'account WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
id = ' . $db->qstr(SESS_ACCOUNT);
$account = $db->Execute($sql);
### Get ticket details
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
id = ' . $db->qstr(@$VAR['id']);
$ticket = $db->Execute($sql);
$department_id = $ticket->fields['department_id'];
if($ticket->fields['status'] != '3') return false;
### Get the available groups:
$sql = 'SELECT group_id FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
id = ' . $db->qstr($department_id);
$dept = $db->Execute($sql);
$groups = unserialize($dept->fields['group_id']);
### Check if this account is authed for the ticket department
$this->auth = false;
for($i=0; $i<count($groups); $i++)
{
if($C_auth->auth_group_by_account_id(SESS_ACCOUNT, $groups[$i])) {
$this->auth = true;
}
}
if($this->auth)
{
# Update ticket details
$sql = 'UPDATE ' . AGILE_DB_PREFIX . 'ticket SET
status = ' . $db->qstr(0) . ',
account_id = ' . $db->qstr(SESS_ACCOUNT) . '
WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
id = ' . $db->qstr(@$VAR['id']);
$rs = $db->Execute($sql);
### Get any staff members who should be mailed
$sql = 'SELECT id,account_id,department_avail FROM ' . AGILE_DB_PREFIX . 'staff
WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
notify_new = ' . $db->qstr("1");
$result = $db->Execute($sql);
if($result->RecordCount() > 0)
{
while(!$result->EOF)
{
@$avail = unserialize($result->fields['department_avail']);
for($i=0; $i<count($avail); $i++)
{
if ($avail[$i] == $department_id)
{
###################################################################
### Mail staff members the new_ticket email template
global $VAR;
$VAR['ticket_priority'] = $ticket->fields['priority'];
$VAR['ticket_subject'] = $ticket->fields['subject'];
$VAR['ticket_body'] = $ticket->fields['body'];
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
$my = new email_template;
$my->send('ticket_user_add_staff', $result->fields['account_id'], $VAR['id'], $avail[$i], '');
$i = count($avail);
}
}
$result->MoveNext();
}
}
# Redirect to new page
$smart = "<script language=javascript>document.location = '?_page=ticket:user_view&id={$VAR['id']}';</script>";
$smarty->assign('pending_status', $smart);
}
else
{
$smart = $C_translate->translate('user_pending_verify','ticket','');
$smarty->assign('pending_status', $smart);
}
}
##############################
## Overview ##
##############################
function piping($VAR)
{
# get ticket departments w/piping enabled
$db = &DB();
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND piping = 1';
$result = $db->Execute($sql);
if($result && $result->RecordCount()) {
while(!$result->EOF)
{
$id = $result->fields['id'];
$email = $result->fields['piping_setup_email_id'];
# Get all messages from this account:
include_once ( PATH_CORE . 'email_piping.inc.php' );
$email_piping = new email_piping($email);
if(!empty($email_piping->results) && is_array($email_piping->results))
for ($i=0; $i<count($email_piping->results); $i++)
$this->piping_add_ticket( $email_piping->results[$i], $id);
$result->MoveNext();
}
}
}
##############################
## Overview ##
##############################
function piping_add_ticket($arr,$department_id)
{
# Check values
if (empty($arr['uniqueId']) || empty($arr['body']))
return false;
# Check if duplicate:
$db = &DB();
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
piping_unique_id = ' . $db->qstr($arr['uniqueId']);
$result = $db->Execute($sql);
if($result->RecordCount() > 0)
return false;
# Determine user's account id:
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'account WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
email = ' . $db->qstr($arr['from']);
$result = $db->Execute($sql);
if($result->RecordCount() == 0)
$account_id = 0;
else
$account_id = $result->fields['id'];
### Do any authentication required:
$C_auth = new CORE_auth(false);
$status = 3;
$this->auth = false;
### Get available groups for this department:
$sql = 'SELECT group_id FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
id = ' . $db->qstr($department_id);
$result = $db->Execute($sql);
@$groups = unserialize($result->fields['group_id']);
if($account_id == 0)
{
### Unknown account, is this this department authorized for the All Users group id (0)
$this->auth = true;
for($i=0; $i<count($groups); $i++)
{
if($groups[$i] == '0') {
$status = 0;
$i=count($groups);
}
}
}
else
{
### Known account, loop through available groups and check if account is authorized
for($i=0; $i<count($groups); $i++)
{
if($C_auth->auth_group_by_account_id($account_id, $groups[$i])) {
$status = 0;
$i=count($groups);
$this->auth = true;
}
}
}
if($this->auth)
{
# Create the new ticket record:
$ticket_id = $db->GenID(AGILE_DB_PREFIX . 'ticket_id');
$sql = 'INSERT INTO ' . AGILE_DB_PREFIX . 'ticket
SET
id = ' . $db->qstr($ticket_id) . ',
site_id = ' . $db->qstr(DEFAULT_SITE) . ',
date_orig = ' . $db->qstr(time()) . ',
date_last = ' . $db->qstr(time()) . ',
account_id = ' . $db->qstr($account_id) . ',
department_id = ' . $db->qstr($department_id) . ',
status = ' . $db->qstr($status) . ',
priority = ' . $db->qstr( '0' ) . ',
subject = ' . $db->qstr( $arr['subject'] ) . ',
body = ' . $db->qstr( @$arr['body'] ) . ',
last_reply = ' . $db->qstr( '0' ) . ',
piping_unique_id= ' . $db->qstr( $arr['uniqueId'] ) . ',
email = ' . $db->qstr($arr['from']);
$result = $db->Execute($sql);
// insert any attachments
if(!empty($arr['attach']) && is_array($arr['attach'])) {
foreach($arr['attach'] as $attach) {
require_once('includes/pear/Compat/Function/file_get_contents.php');
@$data = file_get_contents($attach['tmp']);
if(!empty($data)) {
// get file size
$size=filesize($attach['tmp']);
$filesizename = array(" Bytes", " KB", " MB", " GB", " TB", " PB", " EB", " ZB", " YB");
$size=round($size/pow(1024, ($i = floor(log($size, 1024)))), 2) . $filesizename[$i];
// insert record
$fields=Array('ticket_id'=>$ticket_id, 'ticket_message_id'=>0, 'name'=>$attach['file'], 'size'=>$size, 'type'=> $attach['type'], 'content'=> $data);
$db->Execute($sql=sqlInsert($db,"ticket_attachment",$fields));
}
@$u=unlink($attach['tmp']);
}
}
}
### Do any emails...
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
$my = new email_template;
if($account_id)
$ticket_account_id = $account_id;
else
$ticket_account_id = trim($arr['from']);
### Send the user ticket confirmation message:
global $VAR;
$VAR['ticket_subject'] = $arr['subject'];
$VAR['email'] = trim($arr['from']);
$VAR['key'] = $this->key($arr['from']);
if($status == 0 && $this->auth)
{
### Mail the user the new_ticket email template
$my->send('ticket_piping_add_user', $ticket_account_id, $ticket_id, '', '');
}
elseif ($status == 3 && $this->auth)
{
### Mail the user the new_ticket email template (pending)
$my->send('ticket_piping_add_user_pending', $ticket_account_id, $ticket_id, '', '');
}
elseif (!$this->auth)
{
### Mail the user the new_ticket email template (unauthorized)
$my->send('ticket_piping_add_user_unauth', $ticket_account_id, '', '', '');
}
if($status == 0)
{
### Get any staff members who should be mailed
$dba = &DB();
$sql = 'SELECT id,account_id,department_avail FROM ' . AGILE_DB_PREFIX . 'staff
WHERE
site_id = ' . $dba->qstr(DEFAULT_SITE) . ' AND
notify_new = ' . $dba->qstr("1");
$result = $dba->Execute($sql);
if($result->RecordCount() > 0)
{
while(!$result->EOF)
{
@$avail = unserialize($result->fields['department_avail']);
for($i=0; $i<count($avail); $i++)
{
if ($avail[$i] == $department_id)
{
###################################################################
### Mail staff members the new_ticket email template
global $VAR;
$VAR['ticket_priority'] = 'Normal (e-mail)';
$VAR['ticket_subject'] = $arr['subject'];
$VAR['ticket_body'] = $arr['body'];
$my = new email_template;
$my->send('ticket_staff_add', $result->fields['account_id'], $ticket_id, $avail[$i], '');
$i = count($avail);
}
}
$result->MoveNext();
}
}
}
}
##############################
## Overview ##
##############################
function overview($VAR)
{
# get the authorized ticket departments:
$dbs = &DB();
$sql = 'SELECT id, department_avail FROM ' . AGILE_DB_PREFIX . 'staff WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
$result = $dbs->Execute($sql);
$cats = unserialize($result->fields['department_avail']);
for($i=0; $i<count($cats); $i++)
{
# Get the category details
$sql = 'SELECT id,name FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
id = ' . $dbs->qstr($cats[$i]);
$cat = $dbs->Execute($sql);
$smart[$i]['id'] = $cat->fields['id'];
$smart[$i]['name'] = $cat->fields['name'];
if($class_name)
{
$smart[$i]['class'] = 'row1';
$class_name = FALSE;
} else {
$smart[$i]['class'] = 'row2';
$class_name = TRUE;
}
# Get New
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
date_orig = date_last AND
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
( last_reply = 0 OR last_reply IS NULL ) AND
( status = 0 OR status IS NULL )';
$rs = $dbs->Execute($sql);
$smart[$i]['new'] = $rs->RecordCount();
# Get Awaiting Reply
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
date_orig != date_last AND
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
last_reply = 2 AND
status = 0';
$rs = $dbs->Execute($sql);
$smart[$i]['waiting'] = $rs->RecordCount();
# Get Awaiting Customer
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
date_orig != date_last AND
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
last_reply = 1 AND
status = 0';
$rs = $dbs->Execute($sql);
$smart[$i]['customer'] = $rs->RecordCount();
# On Hold
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
status = ' . $dbs->qstr( '1' );
$rs = $dbs->Execute($sql);
$smart[$i]['hold'] = $rs->RecordCount();
# PENDING
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
status = ' . $dbs->qstr( '3' );
$rs = $dbs->Execute($sql);
$smart[$i]['pending'] = $rs->RecordCount();
# Get Resolved
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
status = ' . $dbs->qstr( '2' );
$rs = $dbs->Execute($sql);
$smart[$i]['resolved'] = $rs->RecordCount();
}
global $smarty;
$smarty->assign('overview', $smart);
}
##############################
## ADD ##
##############################
function add($VAR)
{
$this->construct();
global $C_vars,$C_list,$C_debug;
### Strip Slashes:
global $C_vars;
$C_vars->strip_slashes_all();
### Get the current staff id:
$dbs = &DB();
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'staff WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
$result = $dbs->Execute($sql);
if($result->RecordCount() == 0)
{
### ERROR: this account does not have a staff id
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('staff_no_account','ticket',''));
$C_vars->strip_slashes_all();
return;
}
else
{
$staff_id = $result->fields['id'];
$VAR['ticket_staff_id'] = $staff_id;
}
### Validate either the user account_id or email has been provided.
include_once(PATH_CORE . 'validate.inc.php' );
$C_validate = new CORE_validate;
$validate = false;
if(empty($VAR['ticket_account_id']) && empty($VAR['ticket_email'])) {
$validate = false;
} elseif($C_validate->validate_email(@$VAR['ticket_email'], false) ) {
$validate = true;
}
### Set the e-mail from the account for this ticket if none provided:
if(!empty($VAR['ticket_account_id']) && empty($VAR['ticket_email'])) {
$sql = 'SELECT id,email FROM ' . AGILE_DB_PREFIX . 'account WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
id = ' . $dbs->qstr(@$VAR['ticket_account_id']);
$account = $dbs->Execute($sql);
if($account->RecordCount() == 0)
{
$validate = false;
} else {
$this->email = trim($account->fields['email']);
$VAR['ticket_email'] = trim($account->fields['email']);
$validate = true;
}
}
### Everything pass inspection?
if( !$validate )
{
$C_debug->alert("A valid user account or e-mail address must be provided!");
define('FORCE_PAGE', "ticket:add");
return;
}
### Set times:
$VAR['ticket_date_orig'] = $C_list->date_time(time());
$VAR['ticket_date_last'] = $C_list->date_time(time());
$VAR['ticket_last_reply'] = "0";
$VAR['ticket_status'] = "0";
$type = "add";
$this->method["$type"] = split(",", $this->method["$type"]);
$db = new CORE_database;
$this->record_id = $db->add($VAR, $this, $type);
if($this->record_id)
{
###################################################################
### Insert the static vars...
require_once(PATH_CORE . 'static_var.inc.php');
$static_var = new CORE_static_var;
$static_var->add($VAR, 'ticket', $this->record_id);
###################################################################
### Mail the user the new_ticket email template
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
$my = new email_template;
if(empty($this->email)) {
global $VAR;
$VAR['key'] = $this->key($VAR['ticket_email']);
$VAR['email'] = trim($VAR['ticket_email']);
$my->send('ticket_staff_add_user', $VAR['ticket_email'], $this->record_id, '', '');
} else {
global $VAR;
$VAR['key'] = $this->key($this->email);
$VAR['email'] = trim($this->email);
$my->send('ticket_staff_add_user', $VAR['ticket_account_id'], $this->record_id, '', '');
}
###################################################################
### Get any staff members who should be mailed
$dba = &DB();
$sql = 'SELECT id,account_id,department_avail FROM ' . AGILE_DB_PREFIX . 'staff
WHERE
site_id = ' . $dba->qstr(DEFAULT_SITE) . ' AND
notify_new = ' . $dba->qstr("1");
$result = $dba->Execute($sql);
if($result->RecordCount() > 0)
{
while(!$result->EOF)
{
@$avail = unserialize($result->fields['department_avail']);
for($i=0; $i<count($avail); $i++)
{
if ($avail[$i] == $VAR['ticket_department_id'])
{
###################################################################
### Mail staff members the new_ticket email template
$my = new email_template;
$my->send('ticket_staff_add', $result->fields['account_id'], $this->record_id, $avail[$i], '');
$i = count($avail);
}
}
$result->MoveNext();
}
}
}
}
##############################
## VIEW ##
##############################
function view($VAR)
{
$this->construct();
### Get the departments this staff member is authorized for:
$dbs = &DB();
$sql = 'SELECT id,department_avail,signature FROM ' . AGILE_DB_PREFIX . 'staff WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
$result = $dbs->Execute($sql);
if($result->RecordCount() == 0)
{
### ERROR: this account does not have a staff id
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('staff_no_account','ticket',''));
return;
}
else
{
$staff_id = $result->fields['id'];
@$avail = unserialize($result->fields['department_avail']);
global $smarty;
$smarty->assign('signature',$result->fields['signature']);
### Loop through the records to define the custom SQL:
for($i=0; $i<count($avail); $i++)
{
$this->custom_EXP[] = Array('field' => 'department_id', 'value' => $avail[$i]);
}
}
$type = "view";
$this->method["$type"] = split(",", $this->method["$type"]);
$db = &DB();
# set the field list for this method:
$arr = $this->method[$type];
if(isset($VAR["id"]))
{
$id = split(',',$VAR["id"]);
for($i=0; $i<count($id); $i++)
{
if($id[$i] != '')
{
if($i == 0)
{
$id_list .= " id = " .$db->qstr($id[$i])." ";
$ii++;
}
else
{
$id_list .= " OR id = " .$db->qstr($id[$i]). " ";
$ii++;
}
}
}
}
if($ii>0)
{
# generate the full query
$q = "SELECT * FROM
".AGILE_DB_PREFIX."$this->table
WHERE
$id_list
AND site_id = " . $db->qstr(DEFAULT_SITE) . "
ORDER BY $this->order_by ";
$result = $db->Execute($q);
# error reporting
if ($result === false)
{
global $C_debug;
$C_debug->error('database.inc.php','view', $db->ErrorMsg());
return;
}
# put the results into a smarty accessable array
$i=0;
$class_name = TRUE;
$staffs='';
while (!$result->EOF)
{
$smart[$i] = $result->fields;
$smart[$i]["i"] = $i;
// get any attachments for ticket
$attach = $db->Execute(sqlSelect($db,"ticket_attachment","id,name,size,type","ticket_id={$result->fields['id']}"));
if($attach && $attach->RecordCount()) {
while(!$attach->EOF) {
$smart[$i]['attachments'][] = $attach->fields;
$attach->MoveNext();
}
}
### Get any replies...
$dba = &DB();
$p = AGILE_DB_PREFIX;
$s = DEFAULT_SITE;
$sql = " SELECT DISTINCT
A.*
FROM
{$p}ticket_message AS A
WHERE
A.site_id = $s
AND
A.ticket_id = {$result->fields['id']}
ORDER BY
A.date_orig";
$replys = $dba->Execute($sql);
$ii=0;
while (!$replys->EOF)
{
# Get the staff name:
if( $replys->fields['staff_id'] > 0 )
{
$dbm = new CORE_database();
$rss = $db->Execute(
$sql = $dbm->sql_select(
'staff', // tables (for one table, delete array)
'nickname', // fields (for one field, delete array)
"id = {$replys->fields['staff_id']} ", // conditions
"", // order
$db
)
);
$replys->fields['staff_nickname'] = $rss->fields['nickname'];
}
else
{
if(!empty($result->fields['email'])) {
$replys->fields['user_name'] = $result->fields['email'];
} elseif(!empty($result->fields['account_id'])) {
$db = &DB();
$dbm = new CORE_database();
$rss = $db->Execute(
$dbm->sql_select(
'account', // tables (for one table, delete array)
'first_name,last_name', // fields (for one field, delete array)
"id = {$result->fields['account_id']}", // conditions
"", // order
$db
)
);
$replys->fields['user_name'] = $rss->fields['first_name'].' ' .$rss->fields['last_name'];
} else {
$replys->fields['user_name'] = 'User';
}
}
$ii++;
if($ii >= $replys->RecordCount())
$replys->fields['last'] = true;
else
$replys->fields['last'] = false;
$reply[] = $replys->fields;
$replys->MoveNext();
}
$smart[$i]["reply"] = $reply;
### Get the static vars:
require_once(PATH_CORE . 'static_var.inc.php');
$static_var = new CORE_static_var;
$arr = $static_var->view_form($this->module, $result->fields['id']);
if(gettype($arr) == 'array')
{
$smart[$i]["static_var"] = $arr;
}
// Get the user authentication details
if($result->fields['account_id'] > 0) {
// get services
$sql = "SELECT id,from_unixtime(date_orig,'%m-%d-%Y') as date_orig,active,sku FROM {$p}service
WHERE account_id={$result->fields['account_id']} AND site_id = ".DEFAULT_SITE."
GROUP BY sku,active
ORDER BY date_orig";
$authsrvc = $db->Execute($sql);
if($authsrvc && $authsrvc->RecordCount()) {
while(!$authsrvc->EOF) {
$smart[$i]['authsrvc'][] = $authsrvc->fields;
$authsrvc->MoveNext();
}
}
// get groups
$sql = "SELECT DISTINCT B.id,B.name,A.active,from_unixtime(A.date_orig,'%m-%d-%Y') as date_orig FROM {$p}account_group as A
JOIN {$p}group as B ON (B.id=A.group_id AND B.site_id=".DEFAULT_SITE.")
WHERE A.account_id = {$result->fields['account_id']} AND A.site_id = ".DEFAULT_SITE."
AND A.group_id>1001";
$authgrp = $db->Execute($sql);
if($authgrp && $authgrp->RecordCount()) {
while(!$authgrp->EOF) {
$smart[$i]['authgrp'][] = $authgrp->fields;
$authgrp->MoveNext();
}
}
// get ordered products
$sql = "SELECT count(*) as qty, B.id,from_unixtime(B.date_orig,'%m-%d-%Y') as dateorg,A.sku FROM {$p}invoice_item as A
JOIN {$p}invoice as B ON (B.id=A.invoice_id AND B.site_id=".DEFAULT_SITE." AND billing_status=1 AND process_status=1 )
WHERE A.account_id = {$result->fields['account_id']} AND A.site_id = ".DEFAULT_SITE."
GROUP BY sku,dateorg";
$authsku = $db->Execute($sql);
if($authsku && $authsku->RecordCount()) {
while(!$authsku->EOF) {
$smart[$i]['authsku'][] = $authsku->fields;
$authsku->MoveNext();
}
}
}
$i++;
$result->MoveNext();
}
# get the result count:
$results = $i;
### No results:
if($i == 0)
{
global $C_debug;
$C_debug->error("CORE:database.inc.php", "view()", "The selected record does not
exist any longer, or your account is not authorized to view it");
return;
}
# define the results
global $smarty;
$smarty->assign($this->table, $smart);
$smarty->assign('results', $search->results);
}
}
##############################
## UPDATE ##
##############################
function update($VAR)
{
$this->construct();
$db =& DB();
# get current department
$rs = $db->Execute(sqlSelect($db,"ticket","ticket_department_id","id=::".$VAR['ticket_id']."::"));
@$old_ticket_department_id = $rs->fields[0];
$type = "update";
$this->method["$type"] = split(",", $this->method["$type"]);
$db = new CORE_database;
$db->update($VAR, $this, $type);
# if the ticket was moved to a new department, send email notice to staff members
if ($old_ticket_department_id != $VAR['ticket_department_id'])
$this->send_staff_emails($VAR['ticket_id'], SESS_ACCOUNT, $old_ticket_department_id, 'change');
}
function send_staff_emails($id, $staff_account_id = 0, $old_department_id = 0, $notify_type='new' )
{
$db=&DB();
$rs = $db->Execute(sqlSelect($db,"ticket","*","id=::$id::"));
require_once(PATH_MODULES.'email_template/email_template.inc.php');
$sql = 'SELECT id,account_id,department_avail
FROM '.AGILE_DB_PREFIX.'staff
WHERE
notify_'.$notify_type.'=1 AND
account_id != '.$staff_account_id.' AND
site_id = '.DEFAULT_SITE;
$result = $db->Execute($sql);
if($result->RecordCount() > 0)
{
while(!$result->EOF)
{
$bSend = false;
@$avail = unserialize($result->fields['department_avail']);
for($i=0; $i<count($avail); $i++)
{
if ($avail[$i] == $rs->fields['department_id']) $bSend = true;
if($old_department_id && $result->fields['department_id'] == $old_department_id) {
$bSend = false;
$i = count($avail);
}
if($bSend) {
### Mail staff members the new_ticket email template
global $VAR, $C_translate;
$VAR['ticket_priority'] = 'Normal (e-mail)';
$VAR['ticket_subject'] = $rs->fields['subject'];
$VAR['ticket_body'] = $rs->fields['body'];
if($rs->fields['status'] == 0) {
$VAR['ticket_status'] = $C_translate->translate('status_open','ticket','');
} else if($rs->fields['status'] == 1) {
$VAR['ticket_status'] = $C_translate->translate('status_hold','ticket','');
} else if($rs->fields['status'] == 2) {
$VAR['ticket_status'] = $C_translate->translate('status_close','ticket','');
} else if($rs->fields['status'] == 3) {
$VAR['ticket_status'] = $C_translate->translate('status_pending','ticket','');
}
# Find other bodies for ticket
$rs1 = $db->Execute(sqlSelect($db,"ticket_message","*","ticket_id=::".$id."::"));
if($rs1 && $rs1->RecordCount()) {
while(!$rs1->EOF) {
if($rs1->fields['date_orig'] >= $rs->fields['date_orig']) {
$VAR['ticket_body'] = $rs1->fields['message'];
}
$rs1->MoveNext();
}
}
$my = new email_template;
$my->send('ticket_staff_add', $result->fields['account_id'], $id, $avail[$i], '');
$i = count($avail);
}
}
$result->MoveNext();
}
}
}
##############################
## DELETE ##
##############################
function delete($VAR)
{
$this->construct();
$this->associated_DELETE[] = Array( 'table' => 'ticket_message', 'field' => 'ticket_id');
$this->associated_DELETE[] = Array( 'table' => 'ticket_attachment', 'field' => 'ticket_id');
$db = new CORE_database;
$db->mass_delete($VAR, $this, "");
}
##############################
## SEARCH FORM ##
##############################
function search_form($VAR)
{
$this->construct();
$type = "search";
$this->method["$type"] = split(",", $this->method["$type"]);
$db = new CORE_database;
$db->search_form($VAR, $this, $type);
}
##############################
## SEARCH ##
##############################
function search($VAR)
{
$this->construct();
### Get the departments this staff member is authorized for:
$dbs = &DB();
$sql = 'SELECT id, department_avail FROM ' . AGILE_DB_PREFIX . 'staff WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
$result = $dbs->Execute($sql);
if($result->RecordCount() == 0)
{
### ERROR: this account does not have a staff id
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('staff_no_account','ticket',''));
return;
}
else
{
$staff_id = $result->fields['id'];
@$avail = unserialize($result->fields['department_avail']);
}
$type = "search";
$this->method["$type"] = split(",", $this->method["$type"]);
$db = &DB();
include_once(PATH_CORE . 'validate.inc.php');
$validate = new CORE_validate;
# set the search criteria array
$arr = $VAR;
# loop through the submitted field_names to get the WHERE statement
$where_list = '';
$i=0;
while (list ($key, $value) = each ($arr))
{
if($i == 0)
{
if($value != '')
{
$pat = "^" . $this->module . "_";
if(eregi($pat, $key))
{
$field = eregi_replace($pat,"",$key);
if(eregi('%',$value))
{
# do any data conversion for this field (date, encrypt, etc...)
if(isset($this->field["$field"]["convert"]))
{
$value = $validate->convert($field, $value, $this->field["$field"]["convert"]);
}
$where_list .= " WHERE ".AGILE_DB_PREFIX."ticket.".$field . " LIKE " . $db->qstr($value, get_magic_quotes_gpc());
$i++;
}
else
{
# check if array
if(is_array($value))
{
for($i_arr=0; $i_arr < count($value); $i_arr++)
{
if($value["$i_arr"] != '')
{
# determine any field options (=, >, <, etc...)
$f_opt = '=';
$pat_field = $this->module.'_'.$field;
$VAR['field_option']["$pat_field"]["$i_arr"];
if(isset($VAR['field_option']["$pat_field"]["$i_arr"]))
{
$f_opt = $VAR['field_option']["$pat_field"]["$i_arr"];
# error checking, safety precaution
if($f_opt != '=' && $f_opt != '>' && $f_opt != '<' && $f_opt != '>=' && $f_opt != '<=' && $f_opt != '!=')
$f_opt = '=';
}
# do any data conversion for this field (date, encrypt, etc...)
if(isset($this->field["$field"]["convert"]))
{
$value["$i_arr"] = $validate->convert($field, $value["$i_arr"], $this->field["$field"]["convert"]);
}
if($i_arr == 0)
{
$where_list .= " WHERE ".AGILE_DB_PREFIX."ticket.".$field . " $f_opt " . $db->qstr($value["$i_arr"], get_magic_quotes_gpc());
$i++;
}
else
{
$where_list .= " AND ".AGILE_DB_PREFIX."ticket.".$field . " $f_opt " . $db->qstr($value["$i_arr"], get_magic_quotes_gpc());
$i++;
}
}
}
}
else
{
$where_list .= " WHERE ".AGILE_DB_PREFIX."ticket.".$field . " = " . $db->qstr($value, get_magic_quotes_gpc());
$i++;
}
}
}
}
}
else
{
if($value != '')
{
$pat = "^" . $this->module . "_";
if(eregi($pat, $key))
{
$field = eregi_replace($pat,"",$key);
if(eregi('%',$value))
{
# do any data conversion for this field (date, encrypt, etc...)
if(isset($this->field["$field"]["convert"]))
{
$value = $validate->convert($field, $value, $this->field["$field"]["convert"]);
}
$where_list .= " AND ".AGILE_DB_PREFIX."ticket.".$field . " LIKE " . $db->qstr($value, get_magic_quotes_gpc());
$i++;
}
else
{
# check if array
if(is_array($value))
{
for($i_arr=0; $i_arr < count($value); $i_arr++)
{
if($value["$i_arr"] != '')
{
# determine any field options (=, >, <, etc...)
$f_opt = '=';
$pat_field = $this->module.'_'.$field;
if(isset($VAR['field_option']["$pat_field"]["$i_arr"]))
{
$f_opt = $VAR['field_option']["$pat_field"]["$i_arr"];
# error checking, safety precaution
if($f_opt != '=' && $f_opt != '>' && $f_opt != '<' && $f_opt != '>=' && $f_opt != '<=' && $f_opt != '!=')
$f_opt = '=';
}
# do any data conversion for this field (date, encrypt, etc...)
if(isset($this->field["$field"]["convert"]))
{
$value["$i_arr"] = $validate->convert($field, $value["$i_arr"], $this->field["$field"]["convert"]);
}
$where_list .= " AND ".AGILE_DB_PREFIX."ticket.". $field . " $f_opt " . $db->qstr($value["$i_arr"], get_magic_quotes_gpc());
$i++;
}
}
}
else
{
$where_list .= " AND ".AGILE_DB_PREFIX."ticket.". $field . " = ". $db->qstr($value, get_magic_quotes_gpc());
$i++;
}
}
}
}
}
}
#### finalize the WHERE statement
if($where_list == '')
{
$where_list .= ' WHERE ';
}
else
{
$where_list .= ' AND ';
}
# get limit type
if(isset($VAR['limit']))
{
$limit = $VAR['limit'];
}
else
{
$limit = $this->limit;
}
# get order by
if(isset($VAR['order_by']))
{
$order_by = $VAR['order_by'];
}
else
{
$order_by = $this->order_by;
}
$pre = AGILE_DB_PREFIX;
# Dept ID;
if(!empty($staff_id) && count($avail) > 0)
{
$where_list .= ' ( ';
### Loop through the records to define the custom SQL:
for($i=0; $i<count($avail); $i++)
{
if($i > 0)
$where_list .= " OR ";
$where_list .= " {$pre}ticket.department_id = ".$db->qstr($avail[$i]);
}
$where_list .= ' ) AND ';
}
$q = "SELECT DISTINCT ".AGILE_DB_PREFIX."ticket.id FROM ".AGILE_DB_PREFIX."ticket ";
$q_save = "SELECT DISTINCT %%fieldList%% FROM ".AGILE_DB_PREFIX."ticket ";
######## GET ANY STATIC VARS TO SEARCH ##########
$join_list = '';
if(!empty($VAR["static_relation"]) && count( $VAR["static_relation"] > 0 )) {
while(list($idx, $value) = each ($VAR["static_relation"])) {
if($value != "") {
$join_list .= " INNER JOIN {$pre}static_var_record AS s{$idx} ON
(
s{$idx}.record_id = {$pre}{$this->table}.id
AND
s{$idx}.static_var_relation_id = '{$idx}'
AND
s{$idx}.site_id = ".$db->qstr(DEFAULT_SITE)."
AND";
if(ereg("%", $value))
$join_list .= " s{$idx}.value LIKE ".$db->qstr($VAR["static_relation"]["$idx"]);
else
$join_list .= " s{$idx}.value = ".$db->qstr($VAR["static_relation"]["$idx"]);
$join_list .= " ) ";
}
}
}
######## END STATIC VAR SEARCH ##################
# standard where list
$q .= $join_list . $where_list ." ".AGILE_DB_PREFIX."ticket.site_id = " . $db->qstr(DEFAULT_SITE);
$q_save .= $join_list . $where_list ." %%whereList%% ";
################## DEBUG ##################
#echo "<pre>" . $q;
#echo "<BR><BR>" . $q_save;
#exit;
# run the database query
$result = $db->Execute($q);
# error reporting
if ($result === false)
{
global $C_debug;
$C_debug->error('ticket.inc.php','search', $db->ErrorMsg());
return false;
}
# get the result count:
$results = $result->RecordCount();
# get the first record id:
if($results == 1) $record_id = $result->fields['id'];
# define the DB vars as a Smarty accessible block
global $smarty;
# Create the definition for fast-forwarding to a single record:
if ($results == 1 && !isset($this->fast_forward))
{
$smarty->assign('record_id', $record_id);
}
# create the search record:
if($results > 0)
{
# create the search record
include_once(PATH_CORE . 'search.inc.php');
$search = new CORE_search;
$arr['module'] = $this->module;
$arr['sql'] = $q_save;
$arr['limit'] = $limit;
$arr['order_by']= $order_by;
$arr['results'] = $results;
$search->add($arr);
# define the search id and other parameters for Smarty
$smarty->assign('search_id', $search->id);
# page:
$smarty->assign('page', '1');
# limit:
$smarty->assign('limit', $limit);
# order_by:
$smarty->assign('order_by', $order_by);
}
# define the result count
$smarty->assign('results', $results);
}
##############################
## SEARCH SHOW ##
##############################
function search_show($VAR)
{
$this->construct();
### Get the departments this staff member is authorized for:
$dbs = &DB();
$sql = 'SELECT id, department_avail FROM ' . AGILE_DB_PREFIX . 'staff WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
$result = $dbs->Execute($sql);
if($result->RecordCount() == 0)
{
### ERROR: this account does not have a staff id
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('staff_no_account','ticket',''));
return;
}
else
{
$staff_id = $result->fields['id'];
@$avail = unserialize($result->fields['department_avail']);
}
$type = "search";
$this->method["$type"] = split(",", $this->method["$type"]);
# set the field list for this method:
$arr = $this->method[$type];
$field_list = '';
$i=0;
while (list ($key, $value) = each ($arr))
{
if($i == 0)
{
$field_var = $this->table . '_' . $value;
$field_list .= AGILE_DB_PREFIX . "ticket" . "." . $value;
// determine if this record is linked to another table/field
if($this->field[$value]["asso_table"] != "")
{
$this->linked[] = array('field' => $value, 'link_table' => $this->field[$value]["asso_table"], 'link_field' => $this->field[$value]["asso_field"]);
}
}
else
{
$field_var = $this->table . '_' . $value;
$field_list .= "," . AGILE_DB_PREFIX . "ticket" . "." . $value;
// determine if this record is linked to another table/field
if($this->field[$value]["asso_table"] != "")
{
$this->linked[] = array('field' => $value, 'link_table' => $this->field[$value]["asso_table"], 'link_field' => $this->field[$value]["asso_field"]);
}
}
$i++;
}
# get the search details:
if(isset($VAR['search_id'])) {
include_once(PATH_CORE . 'search.inc.php');
$search = new CORE_search;
$search->get($VAR['search_id']);
} else {
# invalid search!
echo '<BR> The search terms submitted were invalid!'; # translate... # alert
if(isset($this->trigger["$type"])) {
include_once(PATH_CORE . 'trigger.inc.php');
$trigger = new CORE_trigger;
$trigger->trigger($this->trigger["$type"], 0, $VAR);
}
}
# get the sort order details:
if(isset($VAR['order_by']) && $VAR['order_by'] != "") {
$order_by = ' ORDER BY ' . AGILE_DB_PREFIX . 'ticket.'.$VAR['order_by'];
$smarty_order = $VAR['order_by'];
} else {
$order_by = ' ORDER BY ' . AGILE_DB_PREFIX . 'ticket.'.$this->order_by;
$smarty_order = $search->order_by;
}
# determine the sort order
if(isset($VAR['desc'])) {
$order_by .= ' DESC';
$smarty_sort = 'desc=';
} else if(isset($VAR['asc'])) {
$order_by .= ' ASC';
$smarty_sort = 'asc=';
} else {
if (!eregi('date',$smarty_order)) {
$order_by .= ' ASC';
$smarty_sort = 'asc=';
} else {
$order_by .= ' DESC';
$smarty_sort = 'desc=';
}
}
# generate the full query
$db = &DB();
$q = eregi_replace("%%fieldList%%", $field_list, $search->sql);
$q = eregi_replace("%%tableList%%", AGILE_DB_PREFIX.$construct->table, $q);
$q = eregi_replace("%%whereList%%", "", $q);
$q .= " ".AGILE_DB_PREFIX . "ticket."."site_id = " . $db->qstr(DEFAULT_SITE);
$q .= $order_by;
//////////////////
#echo "<BR><pre> $q </pre><BR>";
$current_page=1;
$offset=-1;
if (!empty($VAR['page'])) $current_page = $VAR['page'];
if (empty($search->limit)) $search->limit=25;
if($current_page>1) $offset = (($current_page * $search->limit) - $search->limit);
$result = $db->SelectLimit($q, $search->limit, $offset);
# error reporting
if ($result === false)
{
global $C_debug;
$C_debug->error('ticket.inc.php','search_show', $db->ErrorMsg());
if(isset($this->trigger["$type"]))
{
include_once(PATH_CORE . 'trigger.inc.php');
$trigger = new CORE_trigger;
$trigger->trigger($this->trigger["$type"], 0, $VAR);
}
return;
}
# put the results into a smarty accessable array
$i=0;
$class_name = TRUE;
while (!$result->EOF) {
$smart[$i] = $result->fields;
if($class_name)
{
$smart[$i]['_C'] = 'row1';
$class_name = FALSE;
} else {
$smart[$i]['_C'] = 'row2';
$class_name = TRUE;
}
$result->MoveNext();
$i++;
}
# get any linked fields
if($i > 0)
{
$db_join = new CORE_database;
$this->result = $db_join->join_fields($smart, $this->linked);
}
else
{
$this->result = $smart;
}
# get the result count:
$results = $result->RecordCount();
# define the DB vars as a Smarty accessible block
global $smarty;
# define the results
$smarty->assign($this->table, $this->result);
$smarty->assign('page', $VAR['page']);
$smarty->assign('order', $smarty_order);
$smarty->assign('sort', $smarty_sort);
$smarty->assign('limit', $search->limit);
$smarty->assign('search_id',$search->id);
$smarty->assign('results', $search->results);
# get the total pages for this search:
if(empty($search->limit))
$this->pages = 1;
else
$this->pages = intval($search->results / $search->limit);
if ($search->results % $search->limit) $this->pages++;
# total pages
$smarty->assign('pages', $this->pages);
# current page
$smarty->assign('page', $current_page);
$page_arr = '';
for($i=0; $i <= $this->pages; $i++)
{
if ($this->page != $i) $page_arr[] = $i;
}
# page array for menu
$smarty->assign('page_arr', $page_arr);
}
##############################
## STATIC VARS ##
##############################
function static_var($VAR)
{
$this->construct();
global $smarty;
require_once(PATH_CORE . 'static_var.inc.php');
$static_var = new CORE_static_var;
if(ereg('search', $VAR['_page']))
$arr = $static_var->generate_form($this->module, 'user_add', 'search');
else
$arr = $static_var->generate_form($this->module, 'user_add', 'update');
if(gettype($arr) == 'array')
{
### Set everything as a smarty array, and return:
$smarty->assign('show_static_var', true);
$smarty->assign('static_var', $arr);
return true;
}
else
{
### Or if no results:
$smarty->assign('show_static_var', false);
return false;
}
}
##############################
## REPLY ##
##############################
function reply($VAR)
{
$this->construct();
global $smarty;
if(!isset($VAR['ticket_id']) || $VAR['ticket_id'] == '')
### ERROR: ID must be set!!
{
global $C_debug, $C_translate, $C_vars;
$C_debug->alert($C_translate->translate('user_ticket_nonexist','ticket',''));
$C_vars->strip_slashes_all();
return false;
}
if(!isset($VAR['ticket_reply']) || $VAR['ticket_reply'] == '')
### ERROR: Ticket Reply must be set!!
{
global $C_debug, $C_translate, $C_vars;
$C_debug->alert($C_translate->translate('staff_response_required','ticket',''));
$C_vars->strip_slashes_all();
return;
}
### Get the ticket record
$db = &DB();
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
id = ' . $db->qstr($VAR['ticket_id']);
$ticket = $db->Execute($sql);
if($ticket->RecordCount() == 0)
{
### ERROR: ticket doesn't exist!
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('user_ticket_nonexist','ticket',''));
return false;
}
$status = $ticket->fields['status'];
$department_id = $ticket->fields['department_id'];
### Get the staff ID:
$dbs = &DB();
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'staff WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
$staff = $dbs->Execute($sql);
$staff_id = $staff->fields['id'];
### Update the ticket status:
$sql = 'UPDATE ' . AGILE_DB_PREFIX . 'ticket SET
date_last = ' . $dbs->qstr(time()) .',
last_reply = ' . $dbs->qstr( '1' ) .',
staff_id = ' . $dbs->qstr($staff_id) .'
WHERE
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
id = ' . $dbs->qstr($VAR['ticket_id']);
$update = $dbs->Execute($sql);
### Add the message Record to the DB
$db = &DB();
$id = $db->GenID(AGILE_DB_PREFIX . "" . 'ticket_message_id');
$sql = 'INSERT INTO ' . AGILE_DB_PREFIX . 'ticket_message SET
site_id = ' . $db->qstr(DEFAULT_SITE) . ',
staff_id = ' . $db->qstr($staff_id) . ',
id = ' . $db->qstr($id) . ',
ticket_id = ' . $db->qstr($VAR['ticket_id']) . ',
date_orig = ' . $db->qstr(time()) . ',
message = ' . $db->qstr(htmlspecialchars($VAR['ticket_reply']), get_magic_quotes_gpc()) ;
$result = $db->Execute($sql);
if(!empty($VAR['enable_user_notice']))
{
###################################################################
### Mail the user the new_ticket email template
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
$my = new email_template;
if(!empty($ticket->fields["email"]))
{
global $VAR;
$VAR['key'] = $this->key($ticket->fields["email"]);
$VAR['email'] = trim($ticket->fields["email"]);
$VAR['message'] = trim(htmlspecialchars($VAR['ticket_reply']));
$my->send('ticket_staff_update_user', $ticket->fields["email"], $VAR['ticket_id'], '', '');
}
else
{
$sql = 'SELECT email FROM ' . AGILE_DB_PREFIX . 'account WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
id = ' . $db->qstr($ticket->fields['account_id']);
$account = $db->Execute($sql);
global $VAR;
$VAR['key'] = $this->key($ticket->fields["email"]);
$VAR['email'] = trim($account->fields['email']);
$VAR['message'] = trim(htmlspecialchars($VAR['ticket_reply']));
$my->send('ticket_staff_update_user', $ticket->fields["account_id"], $VAR['ticket_id'], '', '');
}
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('staff_response_success','ticket',''));
}
# send the reply to the staff members
$this->send_staff_emails($VAR['ticket_id'], SESS_ACCOUNT, 0, 'change');
}
##############################
## USER LIST ##
##############################
function user_list($VAR)
{
$this->construct();
global $C_debug, $C_translate, $smarty;
if(SESS_LOGGED == false) {
if(!$this->is_key_match($VAR)) {
$C_debug->alert($C_translate->translate('login_required', '', ''));
return false;
}
}
$db = &DB();
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket WHERE site_id = ' . $db->qstr(DEFAULT_SITE);
if(SESS_LOGGED == true) {
$sql .= ' AND (
account_id = ' . $db->qstr(SESS_ACCOUNT) . '
) ';
}
if (SESS_LOGGED == true && !empty($VAR['email']) )
$sql .= ' OR ';
else if (SESS_LOGGED == false && !empty($VAR['email']) )
$sql .= ' AND ';
if ( !empty($VAR['email']) ) {
$sql .= ' (
email = ' . $db->qstr(@$VAR['email']) . '
AND
email != ' . $db->qstr('') . '
AND
email IS NOT NULL
)
ORDER BY status, date_last DESC';
}
$result = $db->Execute($sql);
if($result->RecordCount() == 0)
{
### Or if no results:
$smarty->assign('ticket_results', false);
return false;
}
else
{
while (!$result->EOF)
{
$smart[] = $result->fields;
$result->MoveNext();
}
## Set everything as a smarty array, and return:
$smarty->assign('ticket_results', $smart);
return true;
}
}
##############################
## USER UPDATE ##
##############################
function user_update($VAR)
{
$this->construct();
global $smarty;
if(SESS_LOGGED == false) {
if(!$this->is_key_match($VAR)) {
$smarty->assign('ticket', false);
return false;
}
}
if(!isset($VAR['id']) || $VAR['id'] == '')
### ERROR: ID must be set!!
{
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('user_ticket_nonexist','ticket',''));
}
### Check it this is a request to close the ticket
if(isset($VAR['ticket_status']))
{
### Close the ticket
$db = &DB();
$sql = 'UPDATE ' . AGILE_DB_PREFIX . 'ticket
SET
status = ' . $db->qstr('2') .',
date_last = ' . $db->qstr(time()) .'
WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . '
AND
(
account_id = ' . $db->qstr(SESS_ACCOUNT) . ' OR
email = ' . $db->qstr(@$VAR["email"]) . '
)
AND
id = ' . $db->qstr($VAR['id']);
$ticket = $db->Execute($sql);
return;
}
if(!isset($VAR['ticket_reply']) || $VAR['ticket_reply'] == '')
### ERROR: Ticket Reply must be set!!
{
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('staff_response_required','ticket',''));
}
### Get the ticket record
$db = &DB();
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket
WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . '
AND
(
account_id = ' . $db->qstr(SESS_ACCOUNT) . ' OR
email = ' . $db->qstr(@$VAR["email"]) . '
)
AND
id = ' . $db->qstr($VAR['id']);
$ticket = $db->Execute($sql);
if($ticket->RecordCount() == 0)
{
### ERROR: ticket doesn't exist!
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('user_ticket_nonexist','ticket',''));
return false;
}
$status = $ticket->fields['status'];
$department_id = $ticket->fields['department_id'];
$authorized = false;
if($status == '2')
{
if(SESS_LOGGED == true)
{
### Check if user is auth for this department still!
$db = &DB();
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
id = ' . $db->qstr($department_id) . ' AND
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
status = ' . $db->qstr('1');
$result = $db->Execute($sql);
if($result->RecordCount() == 0)
{
### ERROR: not authorized to reopen this ticket!
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('user_not_auth_reopen','ticket',''));
return false;
}
$i = 0;
$arr = unserialize($result->fields['group_id']);
global $C_auth;
for($i=0; $i<count($arr); $i++)
{
if($C_auth->auth_group_by_id($arr[$i])) $authorized = true;
}
}
else
{
### Check if this department is authorized for the 'All Users' group id (0):
$db = &DB();
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
id = ' . $db->qstr($department_id) . ' AND
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
status = ' . $db->qstr('1');
$result = $db->Execute($sql);
if($result->RecordCount() == 0)
{
### ERROR: not authorized to reopen this ticket!
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('user_not_auth_reopen','ticket',''));
return false;
}
$i = 0;
$arr = unserialize($result->fields['group_id']);
global $C_auth;
for($i=0; $i<count($arr); $i++)
{
if($arr[$i] == 0) $authorized = true;
}
}
}
else
{
$authorized = true;
}
if (!$authorized && SESS_LOGGED == true)
{
### ERROR: not authorized to reopen this ticket!
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('user_not_auth_reopen','ticket',''));
return false;
}
elseif (!$authorized && SESS_LOGGED == false)
{
### ERROR: not authorized to reopen this ticket & should try to login!
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('user_not_auth_reopen_login','ticket',''));
return false;
}
if($status == '0' || $status == '2')
$status = '0';
else
$status = '1';
### Update the ticket status:
$sql = 'UPDATE ' . AGILE_DB_PREFIX . 'ticket SET
status = ' . $db->qstr($status) .',
last_reply = ' . $db->qstr( '2' ) .',
date_last = ' . $db->qstr(time()) .'
WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
account_id = ' . $db->qstr(SESS_ACCOUNT) . ' AND
id = ' . $db->qstr($VAR['id']);
$update = $db->Execute($sql);
### Add the message Record to the DB
$db = &DB();
$id = $db->GenID(AGILE_DB_PREFIX . "" . 'ticket_message_id');
$sql = 'INSERT INTO ' . AGILE_DB_PREFIX . 'ticket_message SET
site_id = ' . $db->qstr(DEFAULT_SITE) . ',
id = ' . $db->qstr($id) . ',
ticket_id = ' . $db->qstr($VAR['id']) . ',
date_orig = ' . $db->qstr(time()) . ',
message = ' . $db->qstr(htmlspecialchars($VAR['ticket_reply']), get_magic_quotes_gpc()) ;
$result = $db->Execute($sql);
###################################################################
### Mail the user the new_ticket email template
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
$my = new email_template;
global $VAR;
$VAR['email'] = trim($ticket->fields['email']);
$VAR['key'] = $this->key($ticket->fields['email']);
if(SESS_LOGGED)
$my->send('ticket_user_update', SESS_ACCOUNT, $VAR['id'], '', '');
else
$my->send('ticket_user_update', $ticket->fields['email'], $VAR['id'], '', '');
###################################################################
### Get any staff members who should be mailed
$db = &DB();
$sql = 'SELECT id,account_id,department_avail FROM ' . AGILE_DB_PREFIX . 'staff
WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
notify_change = ' . $db->qstr("1");
$result = $db->Execute($sql);
if($result->RecordCount() > 0)
{
while(!$result->EOF)
{
@$avail = unserialize($result->fields['department_avail']);
for($i=0; $i<count($avail); $i++)
{
if ($avail[$i] == $department_id)
{
###################################################################
### Mail staff members the new_ticket email template
$my = new email_template;
$my->send('ticket_user_update_staff', $result->fields['account_id'], $VAR['id'], $avail[$i], '');
$i = count($avail);
}
}
$result->MoveNext();
}
}
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('user_update_success','ticket',''));
return;
}
##############################
## USER VIEW ##
##############################
function user_view($VAR)
{
$this->construct();
global $C_debug, $C_translate, $smarty;
if(SESS_LOGGED == false) {
if(!$this->is_key_match($VAR)) {
$smarty->assign('ticket', false);
return false;
}
}
if(empty($VAR['id']))
### ERROR: ID must be set!!
{
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('user_ticket_nonexist','ticket',''));
$smarty->assign('ticket', false);
return false;
}
### Get the ticket record
$db = &DB();
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket
WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . '
AND
(
account_id = ' . $db->qstr(SESS_ACCOUNT) . '
OR
email = ' . $db->qstr(@$VAR['email']) . '
)
AND
id = ' . $db->qstr($VAR['id']);
$result = $db->Execute($sql);
if($result->RecordCount() == 0)
{
### Or if no results:
$smarty->assign('ticket', false);
return false;
}
else
{
### Get any replies...
$db = &DB();
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_message WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
ticket_id = ' . $db->qstr($VAR['id']) . '
ORDER BY date_orig';
$replys = $db->Execute($sql);
while (!$replys->EOF)
{
$reply[] = $replys->fields;
$replys->MoveNext();
}
## Set everything as a smarty array, and return:
$smarty->assign('ticket', $result->fields);
$smarty->assign('ticket_reply', $reply);
### Get the static vars:
require_once(PATH_CORE . 'static_var.inc.php');
$static_var = new CORE_static_var;
$arr = $static_var->view_form($this->module, $VAR['id']);
if(gettype($arr) == 'array')
{
### Set everything as a smarty array, and return:
$smarty->assign('show_static_var', true);
$smarty->assign('static_var', $arr);
return true;
}
else
{
### Or if no results:
$smarty->assign('show_static_var', false);
return false;
}
}
}
##############################
## USER ADD ##
##############################
function user_add($VAR)
{
$this->construct();
global $C_debug, $C_translate, $C_vars, $smarty;
### Strip Slashes
global $VAR;
$C_vars->strip_slashes_all();
####################################################################
### Check that the required fields are set:
### ticket_department_id, ticket_subject, ticket_body
####################################################################
$fields = Array('priority',
'department_id',
'subject',
'body');
for($i=0; $i<count($fields); $i++)
{
$field = $fields[$i];
$field_name = $this->table . '_' . $field;
if(!isset($VAR["$field_name"]) || trim($VAR["$field_name"]) == "")
{
$this->val_error[] = Array('field' => $this->table . '_' . $field,
'field_trans' => $C_translate->translate('field_' . $field, $this->module, ""), # translate
'error' => $C_translate->translate('validate_any',"", ""));
}
}
####################################################################
### Get required static_Vars and validate them... return an array
### w/ ALL errors...
####################################################################
require_once(PATH_CORE . 'static_var.inc.php');
$static_var = new CORE_static_var;
if(!isset($this->val_error)) $this->val_error = false;
$all_error = $static_var->validate_form($this->module, $this->val_error);
if($all_error != false && gettype($all_error) == 'array')
$this->validated = false;
else
$this->validated = true;
### Validate e-mail
if(!SESS_LOGGED)
{
include_once(PATH_CORE . 'validate.inc.php' );
$C_validate = new CORE_validate;
if(empty($VAR['ticket_email'])) {
$this->validated = false;
$smarty->assign('ticket_email', true);
$all_error[] = Array ( 'field' => 'ticket_email',
'field_trans' => $C_translate->translate('field_email', "ticket", ""),
'error' => $C_translate->translate('validate_any',"", ""));
}
elseif (!$C_validate->validate_email(@$VAR['ticket_email'], false))
{
$this->validated = false;
$smarty->assign('ticket_email', true);
$all_error[] = Array ( 'field' => 'ticket_email',
'field_trans' => $C_translate->translate('field_email', "ticket", ""),
'error' => $C_translate->translate('validate_email',"", ""));
}
$this->email = $VAR['ticket_email'];
} else {
# Get the e-mail addy from the user's account
$db = &DB();
$sql = 'SELECT email FROM ' . AGILE_DB_PREFIX . 'account WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
id = ' . $db->qstr(SESS_ACCOUNT);
$result = $db->Execute($sql);
$VAR['ticket_email'] = $result->fields['email'];
$this->email = $result->fields['email'];
}
###################################################################
### Check that the user is authorized for this department
$db = &DB();
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
id = ' . $db->qstr($VAR['ticket_department_id']) . ' AND
status = ' . $db->qstr('1');
$result = $db->Execute($sql);
if($result->RecordCount() == 0)
{
###################################################################
### ERROR: The selected department is inactive or invalid
$C_debug->alert($C_translate->translate('department_invalid', 'ticket', ''));
return false;
}
global $C_auth;
$i = 0;
$dept_auth = false;
while(!$result->EOF)
{
$arr = unserialize($result->fields['group_id']);
if(!SESS_LOGGED)
{
### Check if the specified department is authorized for the 'All Users' group (0):
for($i=0; $i<count($arr); $i++) {
if($arr[$i] == '0') {
$dept_auth = true;
}
}
if(!$dept_auth) {
$C_debug->alert($C_translate->translate('login_required', '', ''));
return false;
}
}
else
{
for($i=0; $i<count($arr); $i++) {
if($C_auth->auth_group_by_id($arr[$i])) {
$dept_auth = true;
}
}
}
$result->MoveNext();
}
if(!$dept_auth)
{
###################################################################
### ERROR: The current user does not have access to the selected department!
$C_debug->alert($C_translate->translate('department_not_auth', 'ticket', ''));
return false;
}
else
{
####################################################################
# If validation was failed, skip the db insert &
# set the errors & origonal fields as Smarty objects,
# and change the page to be loaded.
####################################################################
if(!$this->validated)
{
global $smarty;
# set the errors as a Smarty Object
$smarty->assign('form_validation', $all_error);
# set the page to be loaded
if(!defined("FORCE_PAGE"))
{
define('FORCE_PAGE', $VAR['_page_current']);
}
global $C_vars;
$C_vars->strip_slashes_all();
return;
}
###################################################################
### Assemble the SQL & Insert the ticket
$db = &DB();
$id = $db->GenID(AGILE_DB_PREFIX . 'ticket_id');
$sql = 'INSERT INTO ' . AGILE_DB_PREFIX . 'ticket SET
site_id = ' . $db->qstr(DEFAULT_SITE) . ',
id = ' . $db->qstr($id) . ',
date_orig = ' . $db->qstr(time()) . ',
date_last = ' . $db->qstr(time()) . ',
date_expire = ' . $db->qstr(time()+86400*7) . ',
account_id = ' . $db->qstr(SESS_ACCOUNT) . ',
department_id=' . $db->qstr($VAR['ticket_department_id']) . ',
status = ' . $db->qstr(0) . ',
last_reply = 0,
priority = ' . $db->qstr($VAR['ticket_priority']) . ',
subject = ' . $db->qstr($VAR['ticket_subject']) . ',
email = ' . $db->qstr($VAR['ticket_email']) . ',
body = ' . $db->qstr(htmlspecialchars($VAR['ticket_body'])) ;
$result = $db->Execute($sql);
# error reporting:
if ($result === false)
{
global $C_debug;
$C_debug->error('ticket.inc.php','user_add', $db->ErrorMsg());
return false;
}
###################################################################
### Insert the static vars...
$static_var->add($VAR, $this->module, $id);
###################################################################
### Mail the user the new_ticket email template
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
$VAR['email'] = trim($this->email);
$VAR['key'] = $this->key($this->email);
$my = new email_template;
$my->send('ticket_user_add', $this->email, $id, '', '');
unset($VAR['key']);
unset($VAR['email']);
###################################################################
### Get any staff members who should be mailed
$db = &DB();
$sql = 'SELECT id,account_id,department_avail FROM ' . AGILE_DB_PREFIX . 'staff
WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
notify_new = ' . $db->qstr("1");
$result = $db->Execute($sql);
if($result->RecordCount() > 0)
{
while(!$result->EOF)
{
@$avail = unserialize($result->fields['department_avail']);
for($i=0; $i<count($avail); $i++)
{
if ($avail[$i] == $VAR['ticket_department_id'])
{
###################################################################
### Mail staff members the new_ticket email template
$my = new email_template;
$my->send('ticket_user_add_staff', $result->fields['account_id'], $id, $avail[$i], 'sql3');
$i = count($avail);
}
}
$result->MoveNext();
}
}
}
global $C_debug, $C_translate;
$C_debug->alert($C_translate->translate('user_add_success','ticket',''));
}
##############################
## DOES KEY MATCH? ##
##############################
function is_key_match($VAR)
{
global $smarty;
if (SESS_LOGGED == true)
{
$smarty->assign('ticket_key', true);
return true;
}
if (empty($VAR['key']) || empty($VAR['email']))
{
$smarty->assign('ticket_key', false);
return false;
}
if (strtolower($VAR['key']) == strtolower( $this->key( $VAR['email'] ) ) )
{
$smarty->assign('ticket_key', true);
return true;
### define as cookies:
} else {
$smarty->assign('ticket_key', false);
return false;
}
}
##############################
## GENERATE KEY ##
##############################
function key ($email) {
$key = strtoupper( md5(strtolower(trim($email)) . md5(LICENSE_KEY)) );
return $key;
}
##############################
## IS USER AUTH FOR DEPTS? ##
##############################
function is_user_auth($VAR)
{
/* check if current session is authorized for any ticket departments..
and return true/false...
*/
global $smarty;
$db = &DB();
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
status = ' . $db->qstr('1');
$result = $db->Execute($sql);
if($result->RecordCount() == 0)
{
$smarty->assign('display', false);
return false;
}
global $C_auth;
$ii = 0;
while(!$result->EOF)
{
@$arr = unserialize($result->fields['group_id']);
for($i=0; $i<count($arr); $i++)
{
if($C_auth->auth_group_by_id($arr[$i]))
{
### Add to the array
$ii++;
$arr_smarty[] = Array( 'name' => $result->fields['name'],
'description' => $result->fields['description'],
'id' => $result->fields['id']);
$i=count($arr);
}
}
$result->MoveNext();
}
if($ii == "0")
{
$smarty->assign('display', false);
return false;
}
else
{
$smarty->assign('display', true);
$smarty->assign('results', $arr_smarty);
return true;
}
}
# Open the constructor for this mod
function construct()
{
# name of this module:
$this->module = "ticket";
# location of the construct XML file:
$this->xml_construct = PATH_MODULES . "" . $this->module . "/" . $this->module . "_construct.xml";
# open the construct file for parsing
if(defined('AJAX')) {
require_once(PATH_CORE.'xml.inc.php');
require_once(PATH_CORE.'translate.inc.php');
$C_translate= new CORE_translate;
global $C_translate;
}
$C_xml = new CORE_xml;
$construct = $C_xml->xml_to_array($this->xml_construct);
$this->method = $construct["construct"]["method"];
$this->trigger = $construct["construct"]["trigger"];
$this->field = $construct["construct"]["field"];
$this->table = $construct["construct"]["table"];
$this->module = $construct["construct"]["module"];
$this->cache = $construct["construct"]["cache"];
$this->order_by = $construct["construct"]["order_by"];
$this->limit = $construct["construct"]["limit"];
}
}
?>
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