331 lines
11 KiB
Smarty
331 lines
11 KiB
Smarty
{ $method->exe("ticket","user_view") }
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{ if ($method->result == FALSE) } { $block->display("core:method_error") } {/if}
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<!-- Display the field validation -->
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{if $ticket != false}
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{ if $ticket.status == '3' && $smarty.const.SESS_LOGGED == false }
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<form name="form1" method="post" action="">
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{translate module=ticket}
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user_pending_verify
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{/translate}
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<br>
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<br>
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<table width="100%" border="0" cellspacing="1" cellpadding="0">
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<tr valign="top">
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<td width="65%" class="table_heading">
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<div align="center">
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{translate}
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account_login
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{/translate}
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</div>
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</td>
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</tr>
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<tr valign="top">
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<td width="65%" class="row1">
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<table width="100%" border="0" cellspacing="5" cellpadding="1" class="row1">
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<tr>
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<td width="25%">
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{translate}
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username
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{/translate}
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</td>
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<td width="75%">
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<input type="text" name="_username" value="{$VAR._username}" size="12">
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</td>
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</tr>
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<tr>
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<td width="25%">
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{translate}
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password
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{/translate}
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</td>
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<td width="75%">
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<input type="password" name="_password" size="12">
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</td>
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</tr>
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<tr>
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<td width="25%">
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<input type="hidden" name="_login" value="Y">
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<input type="hidden" name="_page" value="{$VAR._page}">
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<input type="hidden" name="id" value="{$VAR.id}">
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</td>
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<td width="75%">
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<input type="submit" name="submit" value="{translate}login{/translate}" class="form_button">
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</td>
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</tr>
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</table>
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</td>
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</tr>
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</table>
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</form>
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{elseif $ticket.status == '3' && $smarty.const.SESS_LOGGED == true}
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{ $method->exe("ticket","pending_verify") }
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{$pending_status}
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{else}
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<!-- Display each record -->
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<form name="form1" method="post" action="">
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<table width=100% border="0" cellspacing="0" cellpadding="0" class="table_background">
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<tr>
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<td>
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<table width="100%" border="0" cellspacing="1" cellpadding="0">
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<tr valign="top">
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<td width="65%" class="table_heading">
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<div align="center">
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{translate module=ticket}
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title_view
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{/translate}
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</div>
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</td>
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</tr>
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<tr valign="top">
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<td width="65%" class="row1">
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<table width="100%" border="0" cellspacing="4" cellpadding="1" class="row1">
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<tr valign="top" class="row1">
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<td width="20%">
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{translate module=ticket}
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field_date_last
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{/translate}
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</td>
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<td width="80%">
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{$list->date_time($ticket.date_last)}
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</td>
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</tr>
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<tr valign="top" class="row1">
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<td width="20%">
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{translate module=ticket}
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field_status
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{/translate}
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</td>
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<td width="80%" class="row1">
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{ if $ticket.status == '0' }
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{translate module=ticket}
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status_open
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{/translate}
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{ elseif $ticket.status == '1' }
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{translate module=ticket}
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status_hold
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{/translate}
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{ elseif $ticket.status == '2' }
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{translate module=ticket}
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status_close
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{/translate}
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{ elseif $ticket.status == '3' }
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<b> <font color="#990000">
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{translate module=ticket}
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status_pending
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{/translate}
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</font></b>
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{ /if }
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</td>
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</tr>
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<tr valign="top" class="row1">
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<td width="20%">
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{translate module=ticket}
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field_priority
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{/translate}
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</td>
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<td width="80%">
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{ if $ticket.priority == '0' }
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{translate module=ticket}
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priority_standard
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{/translate}
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{ elseif $ticket.priority == '1' }
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{translate module=ticket}
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priority_medium
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{/translate}
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{ elseif $ticket.priority == '2' }
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{translate module=ticket}
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priority_high
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{/translate}
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{ elseif $ticket.priority == '3' }
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{translate module=ticket}
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priority_emergency
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{/translate}
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{ /if }
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</td>
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</tr>
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{if $show_static_var != false}
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{foreach from=$static_var item=record}
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<tr valign="top" class="row1">
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<td width="20%">
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{$record.name}
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</td>
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<td width="80%">
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{$record.html}
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</td>
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</tr>
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{/foreach}
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{/if}
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{ if $ticket.status != "2" }
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<tr valign="top" class="row1">
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<td width="20%"> </td>
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<td width="80%">
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<div align="right">
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<input type="hidden" name="email" value="{$VAR.email}">
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<input type="hidden" name="key" value="{$VAR.key}">
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<input type="hidden" name="ticket_status" value="2">
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<input type="hidden" name="_page" value="ticket:user_view">
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<input type="hidden" name="id" value="{$ticket.id}">
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<input type="hidden" name="do[]" value="ticket:user_update">
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<input type="submit" name="Submit" value="{translate module=ticket}close_ticket{/translate}" class="form_button">
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</div>
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</td>
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</tr>
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{/if}
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</table>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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</table>
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</form>
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<table width=100% border="0" cellspacing="0" cellpadding="1" class="table_background">
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<tr>
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<td>
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<table width="100%" border="0" cellspacing="4" cellpadding="1" class="row1">
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<tr valign="top">
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<td width="20%"> </td>
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<td width="80%" valign="top" align="right">
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{$list->date_time($ticket.date_orig)}
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</td>
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</tr>
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<tr valign="top" class="row1">
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<td width="20%">
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{translate module=ticket}
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field_subject
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{/translate}
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</td>
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<td width="80%">
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{$ticket.subject}
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</td>
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</tr>
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<tr valign="top" class="row1">
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<td width="20%">
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{translate module=ticket}
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field_body
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{/translate}
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</td>
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<td width="80%">
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{$ticket.body|linkalize|replace:"
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":"<br>"}
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</td>
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</tr>
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{if $show_static_var != false}
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{foreach from=$static_var item=record}
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{/foreach}
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{/if}
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</table>
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</td>
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</tr>
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</table>
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<br>
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{if $ticket_reply != false}
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{foreach from=$ticket_reply item=reply}
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<table width=100% border="0" cellspacing="0" cellpadding="1" class="table_background">
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<tr>
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<td>
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<table width="100%" border="0" cellspacing="4" cellpadding="1" class="row1">
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<tr valign="top">
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<td width="20%"> </td>
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<td width="80%" valign="top" align="right">
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{if $reply.staff_id > 1 }
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<b>
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{$list->date_time($reply.date_orig)}
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</b>
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{else}
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{$list->date_time($reply.date_orig)}
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{/if}
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</td>
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</tr>
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<tr valign="top" class="row1">
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<td width="20%">
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{if $reply.staff_id < 1 }
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{translate module=ticket}
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user_wrote
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{/translate}
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{else}
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<b>
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{translate module=ticket}
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staff_wrote
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{/translate}
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</b>
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{/if}
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</td>
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<td width="80%">
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{if $reply.staff_id > 1 }
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<b>
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{$reply.message|linkalize|replace:"\r\n":"<br>"}</b>
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{else}
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{$reply.message|linkalize|replace:"\r\n":"<br>"}
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{/if}
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</td>
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</tr>
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{if $show_static_var != false}
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{foreach from=$static_var item=record}
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{/foreach}
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{/if}
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</table>
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</td>
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</tr>
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</table>
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<br>
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{/foreach}
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{/if}
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<form name="ticket_view" method="post" action="">
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<table width=100% border="0" cellspacing="0" cellpadding="1" class="table_background">
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<tr>
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<td>
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<table width="100%" border="0" cellspacing="4" cellpadding="1" class="row1">
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<tr valign="top" class="row1">
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<td width="80%">
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<div align="center">
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{ if $ticket.status != "2" }
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{translate module=ticket}
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user_add_response
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{/translate}
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{else}
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{translate module=ticket}
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user_reopen_response
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{/translate}
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{/if}
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</div>
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</td>
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</tr>
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<tr valign="top" class="row1">
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<td width="80%">
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<div align="center">
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<textarea name="ticket_reply" cols="70" rows="10"></textarea>
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</div>
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</td>
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</tr>
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<tr valign="top" class="row1">
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<td width="80%">
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<div align="center">
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{html_button}
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<input type="hidden" name="_page" value="ticket:user_view">
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<input type="hidden" name="id" value="{$ticket.id}">
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<input type="hidden" name="do[]" value="ticket:user_update">
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<input type="hidden" name="email" value="{$VAR.email}">
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<input type="hidden" name="key" value="{$VAR.key}">
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</div>
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</td>
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</tr>
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{if $show_static_var != false}
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{foreach from=$static_var item=record}
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{/foreach}
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{/if}
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</table>
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</td>
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</tr>
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</table>
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<br>
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</form>
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{/if}
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{else}
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{$block->display("ticket:auth")}
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{/if}
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