101 lines
5.4 KiB
XML
101 lines
5.4 KiB
XML
<?xml version="1.0" encoding="ISO-8859-1" ?>
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<translate>
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<name>ticket</name>
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<!-- define the block title translations -->
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<title_add>Add Ticket</title_add>
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<title_view>View Ticket</title_view>
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<title_search>Search Tickets</title_search>
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<!-- define the menu lable translations -->
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<menu>Tickets</menu>
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<menu_add>Add</menu_add>
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<menu_view>List</menu_view>
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<menu_search>Search</menu_search>
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<menu_overview>Statistics</menu_overview>
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<!-- define the field translations -->
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<field_date_orig>Creation Date</field_date_orig>
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<field_date_last>Last Change</field_date_last>
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<field_date_expire>Expiration Date</field_date_expire>
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<field_account_id>User Account</field_account_id>
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<field_department_id>Department</field_department_id>
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<field_staff_id>Staff</field_staff_id>
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<field_status>Status</field_status>
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<field_priority>Priority</field_priority>
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<field_subject>Subject</field_subject>
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<field_body>Message</field_body>
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<field_email>E-mail Address</field_email>
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<field_last_reply>Response Status</field_last_reply>
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<!-- define any custom resources -->
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<required_department>A department to send this ticket to must be entered, please go back and correct this.</required_department>
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<required_subject>A subject for this ticket is required, please go back and enter a subject.</required_subject>
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<required_body>A message for this ticket is required, please go back and enter a message.</required_body>
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<department_invalid>The specified department is invalid or inactive.</department_invalid>
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<department_not_auth>You do not have access to the selected department</department_not_auth>
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<close_ticket>Close Ticket</close_ticket>
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<status_open>OPEN</status_open>
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<status_hold>ON HOLD</status_hold>
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<status_close>CLOSED</status_close>
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<status_pending>PENDING</status_pending>
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<priority_standard>Standard</priority_standard>
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<priority_medium>Medium</priority_medium>
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<priority_high>High</priority_high>
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<priority_emergency>Emergency</priority_emergency>
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<staff_wrote>Staff Wrote:</staff_wrote>
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<user_wrote>You Wrote:</user_wrote>
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<user_wrote_staff>User Wrote:</user_wrote_staff>
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<user_select_department> If you wish to submit a new ticket, please select from the department
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below. Once you select the correct department, you will be able to enter your message for
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our staff to review. </user_select_department>
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<user_ticket_list> Below are the existing tickets for your account, you can click the subject to
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view the ticket details and add a response if needed. </user_ticket_list>
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<user_no_existing_ticket>Your account has no associated tickets at this time.</user_no_existing_ticket>
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<user_not_auth_add>Your account does not have access to add any new tickets at this time.</user_not_auth_add>
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<user_not_auth_reopen>Your account does not have access to reopen this ticket</user_not_auth_reopen>
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<user_not_auth_reopen_login>You do not have access to reopen this ticket, please try logging
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into your account if you have one and retry</user_not_auth_reopen_login>
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<user_add_response>If you wish to respond or add information to this ticket, please use the form
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below</user_add_response>
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<user_reopen_response>If you wish to reopen this this ticket, please use the form below</user_reopen_response>
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<user_ticket_nonexist>You must provide authentication details below to retrieve this ticket!</user_ticket_nonexist>
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<user_department_required>You must select the department to send your ticket to, please go back
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and select a department.</user_department_required>
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<user_update_success>Your response has been received and our staff has been notified</user_update_success>
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<user_add_success>Your ticket has been received and our staff has been notified</user_add_success>
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<staff_no_account> You do not have a staff account, please contact the administrator to have
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your account setup as a ticket staff member. </staff_no_account>
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<staff_response_required>A response is required if you wish to reply.</staff_response_required>
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<staff_response_success>Your response has been recorded and the user has been notified.</staff_response_success>
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<user_ticket_auth> In order to view your existing tickets, you must either login to your account
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if one exists, or provide your E-mail addess and the the Key provided in our ticket
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notification E-mail. </user_ticket_auth>
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<user_pending_verify><![CDATA[
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Further action on your part is required before we
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can process your ticket, for one of two possible
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reasons:
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<br><br>
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1) The department you sent your ticket to
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requires that you have an account with us and
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maintain a particular subscription.
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<br><br>
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2) The e-mail address you sent your request from
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is not the same as the e-mail address on file in
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your your account with us.
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<br><br>
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To rectify this situation, please login below so we can
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associate your request with your account and verify your details:
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]]></user_pending_verify>
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<key>Key</key>
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<verify>Verify Details</verify>
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<merge>Ticket Merge</merge>
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<merge_confirm>Are you sure you wish to merge these tickets? Select Yes to merge the current ticket with the one selected.</merge_confirm>
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<new>New</new>
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<awaiting_reply>Awaiting Reply</awaiting_reply>
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<awaiting_customer>Awaiting Customer</awaiting_customer>
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<hold>On Hold</hold>
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<resolved>Resolved</resolved>
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<pending>Pending</pending>
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<last_reply_user>Awaiting Customer</last_reply_user>
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<last_reply_staff>Awaiting Reply</last_reply_staff>
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<enable_user_notice>Notify user of update...</enable_user_notice>
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</translate>
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