581 lines
20 KiB
Smarty
581 lines
20 KiB
Smarty
{ $method->exe("ticket","view") } { if ($method->result == FALSE) } { $block->display("core:method_error") } {else}
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{literal}
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<script src="themes/{/literal}{$THEME_NAME}{literal}/view.js"></script>
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<script language="JavaScript">
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var module = 'ticket';
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var locations = '{/literal}{$VAR.module_id}{literal}';
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var id = '{/literal}{$VAR.id}{literal}';
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var ids = '{/literal}{$VAR.ids}{literal}';
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var array_id = id.split(",");
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var array_ids = ids.split(",");
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var num=0;
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if(array_id.length > 2) {
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document.location = '?_page='+module+':view&id='+array_id[0]+'&ids='+id;
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}else if (array_ids.length > 2) {
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document.write(view_nav_top(array_ids,id,ids));
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}
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function refreshOpener() {
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try{ window.opener.refreshTicketSearch()} catch(e) {}
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}
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function delete_record(id,ids)
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{
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temp = window.confirm("{/literal}{translate}alert_delete{/translate}{literal}");
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if(temp == false) return;
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var replace_id = id + ",";
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ids = ids.replace(replace_id, '');
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if(ids == '') {
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var url = '?_page=core:search&module=' + module + '&do[]=' + module + ':delete&delete_id=' + id;
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window.location = url;
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return;
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} else {
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var page = 'view&id=' +ids;
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}
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var doit = 'delete';
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var url = '?_page='+ module +':'+ page +'&do[]=' + module + ':' + doit + '&delete_id=' + id;
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window.location = url;
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}
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function delete_quick(id) {
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try{window.opener.TicketDelete(id); }catch(e){}
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try{window.close(); }catch(e){}
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}
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function delete_message(id,ids)
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{
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temp = window.confirm("{/literal}{translate}alert_delete{/translate}{literal}");
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if(temp == false) return;
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var url = '?_page=ticket:view&id=' + ids + '&do[]=ticket_message:delete&delete_id=' + id;
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document.location = url;
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return;
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}
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function swapMsgStatus(i) {
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// get current state:
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if($('msgbody_'+i).style.display=='block') {
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$('msgtitleOn_'+i).style.display='block';
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$('msgtitleOff_'+i).style.display='none';
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$('msgoptionsOn_'+i).style.display='block';
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$('msgoptionsOff_'+i).style.display='none';
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$('msgbody_'+i).style.display='none';
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} else {
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$('msgtitleOn_'+i).style.display='none';
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$('msgtitleOff_'+i).style.display='block';
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$('msgoptionsOn_'+i).style.display='none';
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$('msgoptionsOff_'+i).style.display='block';
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$('msgbody_'+i).style.display='block';
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}
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}
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function addFaq() {
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// set page & faq value
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if( $('add_faq').checked == true ) {
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$('page2').value = 'faq:add';
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$('faq_answer').value = $('ticket_reply').value;
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} else {
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$('page2').value = '{/literal}{$VAR._page}{literal}';
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$('faq_answer').value = $('ticket_reply').value;
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}
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}
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// END -->
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</script>
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<style>
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div.DialogBody table { font-family:Verdana, Arial, Helvetica, sans-serif; font-size:10px; cellpadding:0; cellspacing:0; width:100%; }
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div.details {
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background-color:white;
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padding:5px;
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border:2px solid #C5DEA1;
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}
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div.msgtitleStaff {
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padding:3px;
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background-color: #ECF3E1;
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border:1px solid #C5DEA1;
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border-bottom: 0px solid #FFF;
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width:100%;
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}
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div.msgbodyStaff {
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padding:3px;
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background-color: #ECF3E1;
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border:1px solid #C5DEA1;
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border-bottom: 0px solid #FFF;
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border-top: 0px solid #FFF;
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width:100%;
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}
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div.msgtitleUser {
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padding:3px;
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border:1px solid #C5DEA1;
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border-bottom: 0px solid #FFF;
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width:100%;
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}
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div.msgbodyUser {
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padding:3px;
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border:1px solid #C5DEA1;
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border-bottom: 0px solid #FFF;
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border-top: 0px solid #FFF;
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width:100%;
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}
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div.msgtitleStaff table { font-family:Verdana, Arial, Helvetica, sans-serif; font-size:11px; cellpadding:0; cellspacing:0; width:100%; }
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div.msgtitleUser table { font-family:Verdana, Arial, Helvetica, sans-serif; font-size:11px; cellpadding:0; cellspacing:0; width:100%; }
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div.msgoptions { position:float;
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text-align:right;
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}
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div.DialogHeader {
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color: #fff;
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text-align:center;
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background-color: #333333;
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border: 1px solid #666666;
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padding:3px;
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width: 100%;
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}
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div.DialogBody {
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color: #333;
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padding:3px;
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background-color:#fcfcfc;
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border: 1px solid #666666;
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width: 100%;
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}
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div.DialogAction {
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border-top: 1px dotted #666666;
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padding-top: 5px;
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margin-top: 10px;
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}
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</style>
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{/literal}
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<!-- Loop through each record -->
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{foreach from=$ticket item=ticket}
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<!-- Display the field validation -->
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{if $form_validation}
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{ $block->display("core:alert_fields") }
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{/if}
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<form id="ticket_view" name="ticket_view" method="post" action="">
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<div>
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<table width="100%" border="0" cellspacing="0">
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<tr>
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<td align="left" valign="top">
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<h3>
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{if $ticket.status == "2"}<font color="#999999">{/if}
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{$ticket.subject} -
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{if $ticket.status == "0"}
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<font color="#990000">
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{translate module=ticket}
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status_open
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{/translate}
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</font> {/if}
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{if $ticket.status == "1"}
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<font color="#CC9900">
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{translate module=ticket}
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status_hold
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{/translate}
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</font> {/if}
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{if $ticket.status == "2"}
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{translate module=ticket}
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status_close
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{/translate}
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{/if}
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{if $ticket.status == "3"}
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<font color="#0099CC">
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{translate module=ticket}
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status_pending
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{/translate}
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</font>{/if}
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</font></h3>
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</td>
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<td align="right" valign="bottom">
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<div id=showoptions {if $VAR.view_options}{style_hide}{/if}>{html_link name="More Options" hide=showoptions show=main_full,hideoptions action="document.getElementById('view_options').value=1;"}</div>
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<div id=hideoptions {if !$VAR.view_options}{style_hide}{/if}>{html_link name="Hide Options" show=showoptions hide=main_full,hideoptions action="document.getElementById('view_options').value=0;"}</div>
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{if $ticket.account_id > 0}
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<div id=showoptionsauth>{html_link name="Show User Authentication" hide=showoptionsauth show=optionsauth,hideoptionsauth}</div>
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<div id=hideoptionsauth {style_hide}>{html_link name="Hide User Authentication" show=showoptionsauth hide=optionsauth,hideoptionsauth}</div>
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{/if}
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</td>
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</tr>
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</table>
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<br>
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</div>
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{if $ticket.account_id > 0}
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<div id="optionsauth" {style_hide}>
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<div class="DialogHeader">
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User's Services, Products, and Groups
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</div>
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<div class="DialogBody">
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<table width="100%" border="0" cellspacing="0" >
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<tr>
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<th width="33%" style="border-right:1px #ccc solid; border-bottom:1px #ccc solid" scope="col">Services</th>
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<th width="33%" style="border-right:1px #ccc solid; border-bottom:1px #ccc solid" scope="col">Groups</th>
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<th width="33%" style="border-bottom:1px #ccc solid" scope="col">Products</th>
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</tr>
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<tr valign="top">
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<td width="33%" style="border-right:1px #ccc solid">
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{if !$ticket.authsrvc} {/if}
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{foreach from=$ticket.authsrvc item=service}
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<p> <a href="?_page=service:view&id={$service.id}">{$service.date_orig}</a>
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<font color="#{if $service.active}006600{else}CC0000{/if}">{$service.sku}</font>
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</p>
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{/foreach}
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</td>
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<td width="33%" style="border-right:1px #ccc solid">
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{if !$ticket.authgrp} {/if}
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{foreach from=$ticket.authgrp item=group}
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<p> {$group.date_orig}
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<font color="#{if $group.active}006600{else}CC0000{/if}">{$group.name}</font>
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</p>
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{/foreach}
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</td>
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<td width="33%">
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{if !$ticket.authsku} {/if}
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{foreach from=$ticket.authsku item=sku}
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<p> <a href="?_page=invoice:view&id={$sku.id}">{$sku.dateorg}</a>
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{$sku.sku} ({$sku.qty}) </p>
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{/foreach}
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</td>
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</tr>
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</table>
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</div>
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</div>
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<br>
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{/if}
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<div id="main_full" {if !$VAR.view_options}{style_hide}{/if}>
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<div class="DialogHeader">
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{translate module=ticket}title_view{/translate} {$ticket.id}
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</div>
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<div class="DialogBody">
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<input type="hidden" name="_page" value="{$VAR._page}">
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{if $VAR._escape}
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<input type="hidden" name="_escape" value="1">
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{/if}
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<input type="hidden" name="ticket_id" value="{$ticket.id}">
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<input type="hidden" name="do[]" value="ticket:update">
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<input type="hidden" name="id" value="{$VAR.id}">
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<input type="hidden" name="ticket_date_last" value="">
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<input type="hidden" name="view_options" id="view_options" value="1">
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<table width=100%>
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<tr>
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<td>
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<table width="100%" bgcolor="#FFFFFF">
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<tr valign="top">
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<td width="25%"> <b>
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{translate module=ticket}
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field_date_orig
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{/translate}
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</b> </td>
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<td width="50%" align="center"> <b>
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{translate module=ticket}
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field_date_last
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{/translate}
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</b> </td>
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<td width="25%" align="right"> <b>
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{translate module=ticket}
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field_status
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{/translate}
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</b> </td>
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</tr>
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<tr valign="top">
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<td width="25%">
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{$list->date_time($ticket.date_orig)}
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</td>
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<td width="50%" align="center">
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{$list->date_time($ticket.date_last)}
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</td>
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<td width="25%" align="right">
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<select id="ticket_status" name="ticket_status" onChange="document.getElementById('ticket_view').submit()">
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<option value="0" {if $ticket.status == "0"}selected{/if}>
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{translate module=ticket}
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status_open
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{/translate}
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</option>
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<option value="1" {if $ticket.status == "1"}selected{/if}>
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{translate module=ticket}
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status_hold
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{/translate}
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</option>
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<option value="2" {if $ticket.status == "2"}selected{/if}>
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{translate module=ticket}
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status_close
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{/translate}
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</option>
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<option value="3" {if $ticket.status == "3"}selected{/if}>
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{translate module=ticket}
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status_pending
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{/translate}
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</option>
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</select>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td>
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<table width="100%">
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<tr valign="top">
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<td width="25%"> <b>
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{translate module=ticket}
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field_staff_id
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{/translate}
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</b> </td>
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<td width="50%" align="center"> <b>
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{translate module=ticket}
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field_department_id
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{/translate}
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</b> </td>
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<td width="25%" align="right"> <b>
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{translate module=ticket}
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field_priority
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{/translate}
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</b> </td>
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</tr>
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<tr valign="top">
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<td width="25%">
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{ $list->menu("no", "ticket_staff_id", "staff", "nickname", $ticket.staff_id, "form_menu\" onChange=\"document.getElementById('ticket_view').submit()") }
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</td>
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<td width="50%" align="center">
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{ $list->menu("no", "ticket_department_id", "ticket_department", "name", $ticket.department_id, "form_menu\" onChange=\"document.getElementById('ticket_view').submit()") }
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</td>
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<td width="25%" align="right">
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<select name="ticket_priority" onChange="document.getElementById('ticket_view').submit()">
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<option value="0" {if $ticket.priority == "0"}selected{/if}>
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{translate module=ticket}
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priority_standard
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{/translate}
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</option>
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<option value="1" {if $ticket.priority == "1"}selected{/if}>
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{translate module=ticket}
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priority_medium
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{/translate}
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</option>
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<option value="2" {if $ticket.priority == "2"}selected{/if}>
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{translate module=ticket}
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priority_high
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{/translate}
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</option>
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<option value="3" {if $ticket.priority == "3"}selected{/if}>
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{translate module=ticket}
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priority_emergency
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{/translate}
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</option>
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</select>
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</td>
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</tr>
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</table>
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</td>
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</tr>
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<tr>
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<td>
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<table width="100%">
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<tr valign="top">
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<td width="25%"> <b>
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{translate module=ticket}
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field_email
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{/translate}
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</b> </td>
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<td width="50%" align="center"> <b>
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{translate module=ticket}
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field_account_id
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{/translate}
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</b> </td>
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<td width="25%" align="right"><b>
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{translate module=ticket}
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field_last_reply
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{/translate}
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</b></td>
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</tr>
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<tr valign="top">
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<td width="25%">
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<input type="text" name="ticket_email" value="{$ticket.email}" size="22" >
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</td>
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<td width="50%" align="center">
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{html_select_account name="ticket_account_id" default=$ticket.account_id}
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</td>
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<td width="25%" align="right">
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<select name="ticket_last_reply" onChange="submit()">
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<option value="0" {if $ticket.last_reply == ""}selected{/if}></option>
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<option value="1" {if $ticket.last_reply == "1"}selected{/if}>
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{translate module=ticket}last_reply_user{/translate}
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</option>
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<option value="2" {if $ticket.last_reply == "2"}selected{/if}>
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{translate module=ticket}last_reply_staff{/translate}
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</option>
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</select>
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|
</td>
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|
</tr>
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|
</table>
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|
</td>
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|
</tr>
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|
{if $ticket.static_var != false}
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<tr>
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|
<td>
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|
<table width="100%">
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|
{foreach from=$ticket.static_var item=record}
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<tr valign="top" class="row1">
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<td width="25%"> <b>
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{$record.name}
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</b> </td>
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|
<td width="65%">
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|
{$record.html}
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|
</td>
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</tr>
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|
{/foreach}
|
|
</table>
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|
</td>
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|
</tr>
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{/if}
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</table>
|
|
<div class="DialogAction">
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|
<table width="95%">
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|
<tr valign="middle">
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|
<td width="1%">
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|
<input type="submit" name="Submit32" value="{translate}submit{/translate}" class="form_button">
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|
</td>
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|
<td width="98%" align="center">
|
|
{ $method->exe_noauth("ticket","merge_list") }
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|
</td>
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|
<td width="1%" align="right">
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|
<input type="button" name="delete32" value="{translate}delete{/translate}" class="form_button" onClick="{if $VAR._page=='ticket:view_quick'}delete_quick('{$ticket.id}'){else}delete_record('{$ticket.id}','{$VAR.id}'){/if}">
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|
</td>
|
|
</tr>
|
|
</table>
|
|
</div>
|
|
</div>
|
|
<br>
|
|
</div>
|
|
|
|
|
|
<div id="showmsg">
|
|
<div class="msgtitleUser" onclick="swapMsgStatus(0);">
|
|
<table width="100%" border="0" cellspacing="0">
|
|
<tr>
|
|
<td align="left" valign="top">
|
|
<div id="msgtitleOn_0" {if !$ticket.reply}{style_hide}{/if}>{$ticket.body|replace:"\r\n":" "|truncate:95}</div>
|
|
<div id="msgtitleOff_0" {if $ticket.reply}{style_hide}{/if}><b>{$ticket.subject}</b></div>
|
|
</td>
|
|
<td align="right" valign="top">
|
|
<div id="msgoptionsOn_0" class="msgoptions" {if !$ticket.reply}{style_hide}{/if}>{$list->date_time($ticket.date_orig)}</div>
|
|
<div id="msgoptionsOff_0" class="msgoptions" {if $ticket.reply}{style_hide}{/if}>{html_link name=edit hide=showmsg show=editmsg} | {$list->date_time($ticket.date_orig)}</div>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</div>
|
|
<div class="msgbodyUser" id="msgbody_0" {if $ticket.reply}{style_hide}{/if}>
|
|
<p>{$ticket.body|linkalize|replace:"\r\n":"<br>"}</p>
|
|
|
|
{if $ticket.attachments}
|
|
<hr style="width:300px;" align="left">
|
|
{foreach from=$ticket.attachments item=attach}
|
|
<p><b>{$attach.name}</b><br>{$attach.size} <a href="{$URL}?_page=core:blank&_escape=1&do[]=ticket_attachment:download&id={$attach.id}">Download</a></p>
|
|
{/foreach}
|
|
{/if}
|
|
|
|
</div>
|
|
</div>
|
|
|
|
<div id="editmsg" {style_hide}>
|
|
<div class="msgtitleUser">
|
|
<div class="msgoptions"> {html_link name=save action="getElementById('ticket_view').submit();"} {html_link name=cancel hide=editmsg show=showmsg} </div>
|
|
<div><input type="text" size="60" name="ticket_subject" value="{$ticket.subject|escape:"htmlall"}"></div>
|
|
</div>
|
|
<div class="msgbodyUser">
|
|
<textarea name="ticket_body" id="ticket_body" cols="70" rows="3" onClick="{literal}$('ticket_body').rows='14'; {/literal}">{$ticket.body|escape:"htmlall"}</textarea>
|
|
</div></form>
|
|
</div>
|
|
|
|
{if $ticket.reply != false}
|
|
{foreach from=$ticket.reply item=reply}
|
|
<div class="msgtitle{if $reply.staff_id}Staff{else}User{/if}" {if !$reply.last}onclick="swapMsgStatus('{$reply.id}');"{/if}>
|
|
<table width="100%" border="0" cellspacing="0">
|
|
<tr>
|
|
<td align="left" valign="top">
|
|
<div id="msgtitleOn_{$reply.id}" {if $reply.last}{style_hide}{/if}>
|
|
<b>{if $reply.staff_id}{$reply.staff_nickname}{else}{$reply.user_name}{/if}</b>
|
|
{$reply.message|replace:"\r\n":" "|truncate:70}
|
|
</div>
|
|
<div id="msgtitleOff_{$reply.id}" {if !$reply.last}{style_hide}{/if}>
|
|
<b>{if $reply.staff_id}{$reply.staff_nickname}{else}{$reply.user_name}{/if}</b>
|
|
</div>
|
|
</td>
|
|
<td align="right" valign="top">
|
|
<div id="msgoptionsOff_{$reply.id}" class="msgoptions" {if !$reply.last}{style_hide}{/if}>{html_link name=delete action="delete_message('`$reply.id`','`$VAR.id`');"} | {$list->date_time($reply.date_orig)}</div>
|
|
<div id="msgoptionsOn_{$reply.id}" class="msgoptions" {if $reply.last}{style_hide}{/if}>{$list->date_time($reply.date_orig)}</div>
|
|
</td>
|
|
</tr>
|
|
</table>
|
|
</div>
|
|
|
|
<div class="msgbody{if $reply.staff_id}Staff{else}User{/if}" id="msgbody_{$reply.id}" {if !$reply.last}{style_hide}{/if}>
|
|
<p>{$reply.message|linkalize|replace:"\r\n":"<br>"} </p>
|
|
</div>
|
|
{/foreach}
|
|
{/if}
|
|
|
|
|
|
<div class="msgtitleStaff" id="replymsg">
|
|
<div>
|
|
<p><center>{translate module=ticket}user_add_response {/translate}</center></p>
|
|
|
|
<form name="ticket_update" method="get" action="">
|
|
<center>
|
|
|
|
{if $list->is_installed('faq')}
|
|
<p>
|
|
<input type="hidden" id="faq_autofill_hidden" name="faq_translate_id" value="" />
|
|
<input type="text" autocomplete="off" id="faq_autofill" name="faq_autofill" size="65" value="" onBlur="{literal}if($('faq_autofill_hidden').value!='' && $('faq_autofill_hidden').value!='null') { $('ticket_reply').value = $('faq_autofill_hidden').value + $('signature').innerHTML; $('ticket_reply').rows='14'; }{/literal}" onClick="this.value=''; $('faq_autofill_hidden').value=''; $('faq_autofill').focus();" style="font-size: 14px; border:2px solid #999; padding:2px;" />
|
|
<div class="auto_complete" id="faq_autofiller"></div>
|
|
<script type="text/javascript">new Ajax.Autocompleter("faq_autofill", "faq_autofiller", "ajax.php?do[]=faq:autofill" )</script>
|
|
</p>
|
|
{/if}
|
|
|
|
<div id="signature" {style_hide}>{$signature}</div>
|
|
<p><textarea id="ticket_reply" name="ticket_reply" cols="65" rows="2" onfocus="{literal}$('ticket_reply').rows='14';{/literal}" onblur="addFaq()" style="font-size: 13px; border:2px solid #999; padding:2px; ">{$signature}</textarea></p>
|
|
|
|
<p>
|
|
<input type="checkbox" name="enable_user_notice" value="1" checked> {translate module=ticket} enable_user_notice {/translate}
|
|
<input type="checkbox" name="add_faq" id="add_faq" value="1" onClick="addFaq()"> Add Q&A to FAQ Module
|
|
|
|
<p>{html_button}</p
|
|
>
|
|
</p>
|
|
|
|
|
|
</center>
|
|
<input type="hidden" name="_page" id="page2" value="{$VAR._page}">
|
|
{if $VAR._escape}
|
|
<input type="hidden" name="_escape" value="1">
|
|
{/if}
|
|
<input type="hidden" name="ticket_id" value="{$ticket.id}">
|
|
<input type="hidden" name="do[]" value="ticket:reply">
|
|
<input type="hidden" name="id" value="{$VAR.id}">
|
|
|
|
<input type="hidden" name="faq_name" value="{$ticket.subject}">
|
|
<input type="hidden" name="faq_question" value="{$ticket.body|escape:"htmlall"}">
|
|
<input type="hidden" name="faq_answer" id="faq_answer" value="">
|
|
</form>
|
|
</div>
|
|
</div>
|
|
<script language="javascript">{if $VAR.do}refreshOpener(){/if}</script>
|
|
{/foreach}
|
|
{/if}
|