611 lines
23 KiB
XML
611 lines
23 KiB
XML
<?xml version="1.0" encoding="ISO-8859-1" ?>
|
|
<install>
|
|
<email_template>
|
|
<id>11</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>account_reset_password</name>
|
|
<priority>1</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This email is sent to the user when they use the password retrieval program</notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>12</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>account_registration_active</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes><![CDATA[This email is sent out when the user registers for a new account & the store is set to automatically activate their account for login without email verification first.]]></notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>14</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>account_registration_inactive</name>
|
|
<priority>1</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This email is sent to the user after account registration, if email verification is required.</notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>15</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>account_add_staff_active</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This is the email a user recieves when the staff adds their new account as active</notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>16</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>account_add_staff_inactive</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This email is sent to users when a staff-member creates their account as inactive</notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>17</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>password_change_instructions</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This email is sent by the administrator / staff to resend the change password instructions...</notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>18</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>affiliate_staff_add</name>
|
|
<priority>0</priority>
|
|
<shortcuts>*</shortcuts>
|
|
<notes>This e-mail template is sent when staff/admin adds a new affiliate account.</notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>19</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>affiliate_user_add_active</name>
|
|
<priority>0</priority>
|
|
<shortcuts>*</shortcuts>
|
|
<notes>This e-mail template is sent when the user signs up for an affiliate account and is automatically approved.</notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>20</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>affiliate_user_add_pending</name>
|
|
<priority>0</priority>
|
|
<shortcuts>*</shortcuts>
|
|
<notes>This e-mail template is sent when an affiliate signs up for an account and it requires admin approval.</notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>21</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>affiliate_user_add_staff_notify</name>
|
|
<priority>0</priority>
|
|
<shortcuts>*</shortcuts>
|
|
<notes>This e-mail template is sent to the staff when a pending affiliate application is received.</notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>22</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_confirm_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes><![CDATA[Email sent to users confirming order placed, billing & account details, and products/services ordered.]]></notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<sql_2>SELECT email_template FROM %DB_PREFIX%checkout WHERE id = %SQL2%</sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>23</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_confirm_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Sends the admin an new invoice alert.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<sql_2>SELECT email_template FROM %DB_PREFIX%checkout WHERE id = %SQL2%</sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>24</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_due_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Sends the user a due invoice alert when new invoice is created or they pay via a 3rd party method.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>25</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_due_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Alert sent to admin when manual payment needs processed.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>26</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_paid_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Notify user of payment recieved for an invoice.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<sql_2>SELECT * FROM %DB_PREFIX%currency WHERE id = %SQL2%</sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>27</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_paid_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Notify admin of payment recieved for an invoice.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<sql_2>SELECT * FROM %DB_PREFIX%currency WHERE id = %SQL2%</sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>28</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_resend</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Resends payment due alert....</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>29</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_manual_auth_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Sends admin alert that an invoice requires manual approval</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<sql_2>SELECT checkout_plugin FROM %DB_PREFIX%checkout WHERE id = %SQL2%</sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>30</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_approved_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Sent to user when invoice status is updated to approved</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>31</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>registrar_manual_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>All</shortcuts>
|
|
<notes>Sends selected staff member an alert to manually renew, register, transfer, or park a domain name.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%account WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>32</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>registrar_bulkregister_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>All</shortcuts>
|
|
<notes><![CDATA[Sent to staff member for PGP encryption & forwarding to BulkRegister]]></notes>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>33</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>registrar_nominet_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>35</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_recur_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Sends the user notification of new invoice created for a recurring service</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>36</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_recur_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Sends the admin notification of new invoice created for a recurring service</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>37</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>service_suspend_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Sends the user notice that service(s) have been suspended due to non-payment.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>38</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>service_suspend_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Sends the admin notice that service(s) have been suspended due to non-payment.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>39</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>host_new_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This e-mail is sent to the user when their hosting account is provisioned</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>40</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>host_edit_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This e-mail is sent to the user when their hosting account is edited</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>41</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>host_new_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Email sent to admin to notify of new manual provisioning required.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>42</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>host_edit_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Email sent to admin to notify that edit of manual provisioning required.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>43</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>host_inactive_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Email sent to admin to notify that edit of manual suspend required.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>44</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>host_active_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Email sent to admin to notify that edit of manual activation required.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>45</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>host_delete_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Email sent to admin to notify that edit of manual deletion required.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>46</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>service_cancel_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Notify user of service cancelation</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>47</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>service_cancel_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Notify admin of service cancelation</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>48</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>service_changeschedule_admin</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>Sends admin notice that user has selected a different billing schedule.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>638</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>login_share_ban_user</name>
|
|
<priority>1</priority>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>639</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>login_share_ban_admin</name>
|
|
<priority>0</priority>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>640</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>account_billing_exp_soon</name>
|
|
<priority>0</priority>
|
|
<notes>Sent when a credit card is set to expire soon, triggered by the account_billing::task</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%account_billing WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>651</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name> net_term_suspend</name>
|
|
<priority>0</priority>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>652</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name> net_term_late_notice</name>
|
|
<priority>0</priority>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%invoice WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>653</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name> voip_balance_prepaid</name>
|
|
<priority>0</priority>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%voip_prepaid WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>654</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name> voip_manual</name>
|
|
<priority>0</priority>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<sql_2><![CDATA[SELECT * FROM %DB_PREFIX%voip_sip WHERE keyword='secret' AND sip=%SQL2%]]></sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>655</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name> voip_new_prepaid_ani</name>
|
|
<priority>0</priority>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%voip_prepaid WHERE id=%SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>656</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name> voip_new_prepaid_pin</name>
|
|
<priority>0</priority>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%voip_prepaid WHERE id=%SQL1%</sql_1>
|
|
<sql_2><![CDATA[SELECT * FROM %DB_PREFIX%voip_prepaid WHERE did='%SQL2%']]></sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>657</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name> voip_new_service</name>
|
|
<priority>0</priority>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%service WHERE id = %SQL1%</sql_1>
|
|
<sql_2><![CDATA[SELECT * FROM %DB_PREFIX%voip_sip WHERE keyword='secret' AND sip=%SQL2%]]></sql_2>
|
|
<sql_3>SELECT * FROM %DB_PREFIX%voip_vm WHERE mailbox=%SQL3%</sql_3>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>658</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>3</setup_email_id>
|
|
<name>ticket_piping_add_user</name>
|
|
<priority>0</priority>
|
|
<notes>This e-mail is set to the user when a e-mail message is successfully piped to a new ticket.</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%ticket WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>659</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>3</setup_email_id>
|
|
<name>ticket_piping_add_user_pending</name>
|
|
<priority>0</priority>
|
|
<notes>This e-mail is set to the user when a e-mail message is piped to a new ticket and requires further authorization...</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%ticket WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>660</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>3</setup_email_id>
|
|
<name>ticket_piping_add_user_unauth</name>
|
|
<priority>0</priority>
|
|
<notes>This e-mail is set to the user when a e-mail message is piped to a new ticket and requires further authorization...</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%ticket WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>661</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>ticket_staff_add</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This template is sent to all applicable staff members (except the staff member who added the ticket) when a staff member adds a new ticket</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%ticket WHERE id = %SQL1%</sql_1>
|
|
<sql_2>SELECT * FROM %DB_PREFIX%ticket_department WHERE id = %SQL2%</sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>662</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>ticket_staff_add_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This template is sent to the user when a staff member adds a new ticket to their account</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%ticket WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>663</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>ticket_staff_update_user</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This template is sent out to the user when a staff member updates one of their tickets...</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%ticket WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>664</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>ticket_user_add</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This template is sent out when a new ticket is added</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%ticket WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>665</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>ticket_user_add_staff</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This email is sent to all ticket staff members who are set to recieve new ticket notices</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%ticket WHERE id = %SQL1%</sql_1>
|
|
<sql_2>SELECT * FROM %DB_PREFIX%ticket_department WHERE id = %SQL2%</sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>666</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>ticket_user_update</name>
|
|
<priority>0</priority>
|
|
<shortcuts>All</shortcuts>
|
|
<notes>This is sent to the user when they respond to a ticket</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%ticket WHERE id = %SQL1%</sql_1>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>667</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>ticket_user_update_staff</name>
|
|
<priority>0</priority>
|
|
<shortcuts>all</shortcuts>
|
|
<notes>This email is sent to all ticket staff members who are set to recieve updated ticket notices</notes>
|
|
<sql_1>SELECT * FROM %DB_PREFIX%ticket WHERE id = %SQL1%</sql_1>
|
|
<sql_2>SELECT * FROM %DB_PREFIX%ticket_department WHERE id = %SQL2%</sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template>
|
|
<id>668</id>
|
|
<site_id>1</site_id>
|
|
<setup_email_id>1</setup_email_id>
|
|
<name>invoice_pregen_notice</name>
|
|
<priority>0</priority>
|
|
<notes>Sends out a notice to user prior to generating invoices</notes>
|
|
<sql_1>SELECT sum(price) as price FROM %DB_PREFIX%service WHERE id in (%SQL1%)</sql_1>
|
|
<sql_2>SELECT symbol,three_digit FROM %DB_PREFIX%currency WHERE id = %SQL2%</sql_2>
|
|
<status>1</status>
|
|
</email_template>
|
|
<email_template_id>
|
|
<id>668</id>
|
|
</email_template_id>
|
|
<email_template_id>
|
|
<id>668</id>
|
|
</email_template_id>
|
|
</install> |