2711 lines
80 KiB
PHP
2711 lines
80 KiB
PHP
<?php
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/**
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* AgileBill - Open Billing Software
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*
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* This body of work is free software; you can redistribute it and/or
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* modify it under the terms of the Open AgileBill License
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* License as published at http://www.agileco.com/agilebill/license1-4.txt
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*
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* For questions, help, comments, discussion, etc., please join the
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* Agileco community forums at http://forum.agileco.com/
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*
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* @link http://www.agileco.com/
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* @copyright 2004-2008 Agileco, LLC.
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* @license http://www.agileco.com/agilebill/license1-4.txt
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* @author Tony Landis <tony@agileco.com>
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* @package AgileBill
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* @version 1.4.93
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*/
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class ticket
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{
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var $in_ticket_id;
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/**
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* Return a smarty array of matching tickets for departmnet/status search
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*/
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function search_status($VAR) {
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extract($VAR);
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global $smarty;
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$smarty->assign("count", '0');
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if(empty($department) || empty($status)) return false;
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$db=&DB();
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$p=AGILE_DB_PREFIX;
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$sql = "SELECT DISTINCT
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A.id, A.subject, A.status, A.email, A.date_orig, A.body, B.email as email_acct, CONCAT(B.first_name,' ',B.last_name) as name, B.company, C.name as department
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FROM
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{$p}ticket as A
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left join {$p}account as B on ((B.id=A.account_id OR B.email=A.email) AND B.site_id=".DEFAULT_SITE.")
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left join {$p}ticket_department as C on (A.department_id=C.id AND C.site_id=".DEFAULT_SITE.")
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WHERE
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A.site_id=".DEFAULT_SITE." AND department_id=".$db->qstr($department);
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switch($status) {
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case 'new':
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$sql.= " AND (A.last_reply=0 OR A.last_reply IS NULL ) AND (A.status=0 OR A.status IS NULL)";
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break;
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case 'staff':
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$sql.= " AND A.date_orig != A.date_last AND A.last_reply=2 AND A.status=0";
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break;
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case 'user':
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$sql.= " AND A.date_orig != A.date_last AND A.last_reply=1 AND A.status=0";
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break;
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case 'hold':
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$sql.= " AND A.status=1";
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break;
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case 'pending':
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$sql.= " AND A.status=3";
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break;
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case 'closed':
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$sql.= " AND A.status=2";
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break;
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}
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$rs=$db->Execute($sql);
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if($rs && $rs->RecordCount()) {
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while(!$rs->EOF) {
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if(empty($rs->fields["email"])) $rs->fields['email'] = $rs->fields['email_acct'];
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if(!empty($rs->fields["company"])) $rs->fields['email'] = $rs->fields['company'];
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elseif(!empty($rs->fields["name"])) $rs->fields['email'] = $rs->fields['name'];
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$smart[]=$rs->fields;
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$rs->MoveNext();
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}
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$smarty->assign("results", $smart);
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$count=$rs->RecordCount();
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} else {
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return false;
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}
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$smarty->assign("count", $count);
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}
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/**
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* Return a smarty array of matching tickets for full search
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*/
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function search_quick($VAR) {
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extract($VAR);
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global $smarty;
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$smarty->assign("count", '0');
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if(empty($query)) return false;
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if($query_type=='all' || $query_type=='text') $this->search_text($query);
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if($query_type=='all' || $query_type=='sender') $this->search_user($query);
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if(!$this->in_ticket_id) return false;
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$db=&DB();
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$p=AGILE_DB_PREFIX;
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$sql = "SELECT DISTINCT FIELD(A.id,".$this->search_sql_in_ticket_id().") as rank,
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A.id, A.subject, A.status, A.email, A.date_orig, A.body, B.email as email_acct, CONCAT(B.first_name,' ',B.last_name) as name, B.company, C.name as department
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FROM
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{$p}ticket as A
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left join {$p}account as B on ((B.id=A.account_id OR B.email=A.email) AND B.site_id=".DEFAULT_SITE.")
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left join {$p}ticket_department as C on (A.department_id=C.id AND C.site_id=".DEFAULT_SITE.")
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WHERE
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A.site_id=".DEFAULT_SITE." AND A.id in (".$this->search_sql_in_ticket_id().") ";
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if($department!='all') $sql.= " AND A.department_id=".$db->qstr($department);
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if($status!='all') $sql.= " AND A.status=".$db->qstr($status);
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$sql .= " ORDER BY rank";
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#echo "<BR> ". $sql;
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$rs=$db->Execute($sql);
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if($rs && $rs->RecordCount()) {
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while(!$rs->EOF) {
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if(empty($rs->fields["email"])) $rs->fields['email'] = $rs->fields['email_acct'];
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if(!empty($rs->fields["company"])) $rs->fields['email'] = $rs->fields['company'];
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elseif(!empty($rs->fields["name"])) $rs->fields['email'] = $rs->fields['name'];
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$smart[]=$rs->fields;
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$rs->MoveNext();
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}
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$smarty->assign("results", $smart);
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$count=$rs->RecordCount();
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} else {
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return false;
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}
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$smarty->assign("count", $count);
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}
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/**
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* Retrieve list of ticket ids that match the fulltext
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*/
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function search_text($query, $offset=0, $limit=100) {
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$db=&DB();
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$p=AGILE_DB_PREFIX;
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$sql = "select distinct
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ticket_id from {$p}ticket_message WHERE MATCH (message) AGAINST (".$db->qstr($query)." IN BOOLEAN MODE)
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union select distinct id from {$p}ticket WHERE MATCH (subject, body) AGAINST (".$db->qstr($query)." IN BOOLEAN MODE)
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union select distinct ticket_id from {$p}ticket_attachment WHERE MATCH (content) AGAINST (".$db->qstr($query)." IN BOOLEAN MODE)";
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$rs=$db->SelectLimit($sql, $limit, $offset);
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if($rs && $rs->RecordCount()) {
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while(!$rs->EOF) {
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$this->search_add_in_ticket_id($rs->fields['ticket_id']);
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$rs->MoveNext();
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}
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return true;
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}
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return false;
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}
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/**
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* Retrieve list of ticket ids that match the provided email, name, or company
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*/
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function search_user($query, $offset=0, $limit=100) {
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$db=&DB();
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$p=AGILE_DB_PREFIX;
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$sql = "select distinct A.id from {$p}ticket as A, {$p}account as B
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WHERE (
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A.site_id=".DEFAULT_SITE." AND A.email LIKE ".$db->qstr('%'.$query.'%')." AND B.id is null
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OR
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(
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A.account_id=B.id AND A.site_id=".DEFAULT_SITE." AND B.site_id=".DEFAULT_SITE." AND
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(
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MATCH (B.first_name,B.last_name,B.email,B.company) AGAINST (".$db->qstr($query)." IN BOOLEAN MODE)
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)
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)
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)";
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$rs=$db->SelectLimit($sql, $limit, $offset);
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if($rs && $rs->RecordCount()) {
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while(!$rs->EOF) {
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$this->search_add_in_ticket_id($rs->fields['id']);
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$rs->MoveNext();
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}
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return true;
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}
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return false;
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}
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/**
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* Add ticket id to in_ticket_id array
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*/
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function search_add_in_ticket_id($id) {
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if(!is_array($this->in_ticket_id) || !in_array($id, $this->in_ticket_id)) $this->in_ticket_id[]=$id;
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}
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/**
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* Format in_ticket_id to string for sql query
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*/
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function search_sql_in_ticket_id() {
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if(is_array($this->in_ticket_id)) {
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return implode(",", $this->in_ticket_id);
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} else {
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return false;
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}
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}
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##############################
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## Show Merge List ##
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##############################
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function merge_list($VAR)
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{
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$id = ereg_replace(',','', $VAR['id']);
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global $C_translate;
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# Get account id / email:
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$db = &DB();
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$sql= "SELECT account_id,email FROM ".AGILE_DB_PREFIX."ticket
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WHERE site_id = '".DEFAULT_SITE."' AND
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id = '{$id}'";
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$rs = $db->Execute($sql);
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$account_id = $rs->fields['account_id'];
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$email = $rs->fields['email'];
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# Get available tickets:
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if($account_id > 0)
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{
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$sql= "SELECT id,subject,date_orig FROM ".AGILE_DB_PREFIX."ticket WHERE site_id = '".DEFAULT_SITE."'
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AND ( account_id = '{$account_id}' OR email = '{$email}' )
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AND id != '{$id}'
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ORDER BY subject,date_orig";
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} else {
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$sql= "SELECT id,subject,date_orig FROM ".AGILE_DB_PREFIX."ticket WHERE site_id = '".DEFAULT_SITE."'
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AND email = '{$email}'
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AND id != '{$id}'
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ORDER BY subject,date_orig";
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}
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$result = $db->Execute($sql);
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if ($result === false)
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{
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global $C_debug;
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$C_debug->error('ticket.inc.php','merge_list', $db->ErrorMsg());
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} else {
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$return = '<select id="ticket_merge" name="ticket_merge" onChange="ticket_merger()">';
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$return .= '<option value="0"> -------------- '.$C_translate->translate('merge', 'ticket','').' -------------- </option>';
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$i = 0;
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while (!$result->EOF)
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{
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$subject = substr($result->fields["subject"], 0, 26);
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if(strlen($result->fields["subject"]) > 26)
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$subject .= '..';
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$return .= '<option value="' . $result->fields["id"] . '"';
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$return .= '>' . ereg_replace('%','', date(DEFAULT_DATE_FORMAT, $result->fields["date_orig"])) . ' | ' . $subject . '</option> ';
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$i++;
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$result->MoveNext();
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}
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if($i==0)
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$return .= '<option value="">'. $C_translate->translate('lists_none_defined','CORE','').'</option>';
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$return .= '</select>';
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$return .= '<script language=javascript>
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function ticket_merger()
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{
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var from = "'.$id.'";
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var to = document.getElementById("ticket_merge").value;
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var msg = "'.$C_translate->translate("merge_confirm","ticket","").'";
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if(to != 0) {
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temp = window.confirm(msg);
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window.status=(temp)?\'confirm:true\':\'confirm:false\';
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if(temp == false) { return; } else {
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document.location = "?_page=ticket:view&id="+from+"&do[]=ticket:merge&merge_id="+to;
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}
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}
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}
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</script>';
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if($i > 0)
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echo $return;
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}
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}
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##############################
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## Merge the ticket ##
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##############################
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function merge($VAR)
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{
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$db = &DB();
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$sql = "SELECT * FROM ".AGILE_DB_PREFIX."ticket
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WHERE site_id = '".DEFAULT_SITE."'
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AND id = '{$VAR['id']}'";
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$from = $db->Execute($sql);
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$db = &DB();
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$sql = "SELECT * FROM ".AGILE_DB_PREFIX."ticket
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WHERE site_id = '".DEFAULT_SITE."'
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AND id = '{$VAR['merge_id']}'";
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$to = $db->Execute($sql);
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### Validate both exist
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if($from->RecordCount() == 0 || $to->RecordCount() == 0)
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return false;
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### Update TO ticket record
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$sql = "UPDATE ".AGILE_DB_PREFIX."ticket_message SET
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ticket_id = ".$db->qstr($VAR['id'])."
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WHERE
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site_id = '".DEFAULT_SITE."'
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AND
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ticket_id = ".$db->qstr($VAR['merge_id']);
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$rs = $db->Execute($sql);
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### Create new ticket_message record for the ticket being removed:
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$id = $db->GenID(AGILE_DB_PREFIX . 'ticket_message_id');
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$sql = "INSERT INTO ".AGILE_DB_PREFIX."ticket_message SET
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id = '{$id}',
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site_id = '".DEFAULT_SITE."',
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ticket_id = '{$VAR['id']}',
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staff_id = '".SESS_ACCOUNT."',
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date_orig = '{$to->fields['date_orig']}',
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message = ".$db->qstr($to->fields['body']);
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$rs = $db->Execute($sql);
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### Delete the old ticket...
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$sql = "DELETE FROM ".AGILE_DB_PREFIX."ticket WHERE
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site_id = '".DEFAULT_SITE."'
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AND
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id = '{$VAR['merge_id']}'";
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$rs = $db->Execute($sql);
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}
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##############################
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## Verify Pending Ticket ##
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##############################
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function pending_verify($VAR)
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{
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global $C_auth, $smarty;
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### Get user account details:
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$db = &DB();
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$sql = 'SELECT email FROM ' . AGILE_DB_PREFIX . 'account WHERE
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site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
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id = ' . $db->qstr(SESS_ACCOUNT);
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$account = $db->Execute($sql);
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### Get ticket details
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$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
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site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
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id = ' . $db->qstr(@$VAR['id']);
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$ticket = $db->Execute($sql);
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$department_id = $ticket->fields['department_id'];
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if($ticket->fields['status'] != '3') return false;
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### Get the available groups:
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$sql = 'SELECT group_id FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
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site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
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id = ' . $db->qstr($department_id);
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$dept = $db->Execute($sql);
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$groups = unserialize($dept->fields['group_id']);
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### Check if this account is authed for the ticket department
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$this->auth = false;
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for($i=0; $i<count($groups); $i++)
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{
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if($C_auth->auth_group_by_account_id(SESS_ACCOUNT, $groups[$i])) {
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$this->auth = true;
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}
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}
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if($this->auth)
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{
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# Update ticket details
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$sql = 'UPDATE ' . AGILE_DB_PREFIX . 'ticket SET
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status = ' . $db->qstr(0) . ',
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account_id = ' . $db->qstr(SESS_ACCOUNT) . '
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WHERE
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site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
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id = ' . $db->qstr(@$VAR['id']);
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$rs = $db->Execute($sql);
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### Get any staff members who should be mailed
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$sql = 'SELECT id,account_id,department_avail FROM ' . AGILE_DB_PREFIX . 'staff
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WHERE
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site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
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notify_new = ' . $db->qstr("1");
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$result = $db->Execute($sql);
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if($result->RecordCount() > 0)
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{
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while(!$result->EOF)
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{
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@$avail = unserialize($result->fields['department_avail']);
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for($i=0; $i<count($avail); $i++)
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{
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if ($avail[$i] == $department_id)
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{
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###################################################################
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### Mail staff members the new_ticket email template
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global $VAR;
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$VAR['ticket_priority'] = $ticket->fields['priority'];
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$VAR['ticket_subject'] = $ticket->fields['subject'];
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$VAR['ticket_body'] = $ticket->fields['body'];
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require_once(PATH_MODULES . 'email_template/email_template.inc.php');
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$my = new email_template;
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$my->send('ticket_user_add_staff', $result->fields['account_id'], $VAR['id'], $avail[$i], '');
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$i = count($avail);
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}
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}
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$result->MoveNext();
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}
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}
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# Redirect to new page
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$smart = "<script language=javascript>document.location = '?_page=ticket:user_view&id={$VAR['id']}';</script>";
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$smarty->assign('pending_status', $smart);
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}
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else
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{
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$smart = $C_translate->translate('user_pending_verify','ticket','');
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$smarty->assign('pending_status', $smart);
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}
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}
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##############################
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## Overview ##
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##############################
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function piping($VAR)
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{
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# get ticket departments w/piping enabled
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$db = &DB();
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$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND piping = 1';
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$result = $db->Execute($sql);
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if($result && $result->RecordCount()) {
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while(!$result->EOF)
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{
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$id = $result->fields['id'];
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$email = $result->fields['piping_setup_email_id'];
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# Get all messages from this account:
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include_once ( PATH_CORE . 'email_piping.inc.php' );
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$email_piping = new email_piping($email);
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if(!empty($email_piping->results) && is_array($email_piping->results))
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for ($i=0; $i<count($email_piping->results); $i++)
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$this->piping_add_ticket( $email_piping->results[$i], $id);
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$result->MoveNext();
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}
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}
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}
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##############################
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## Overview ##
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##############################
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function piping_add_ticket($arr,$department_id)
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{
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# Check values
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if (empty($arr['uniqueId']) || empty($arr['body']))
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return false;
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# Check if duplicate:
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$db = &DB();
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$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
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site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
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piping_unique_id = ' . $db->qstr($arr['uniqueId']);
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$result = $db->Execute($sql);
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if($result->RecordCount() > 0)
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return false;
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# Determine user's account id:
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$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'account WHERE
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site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
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email = ' . $db->qstr($arr['from']);
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$result = $db->Execute($sql);
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if($result->RecordCount() == 0)
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$account_id = 0;
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|
else
|
|
$account_id = $result->fields['id'];
|
|
|
|
|
|
### Do any authentication required:
|
|
$C_auth = new CORE_auth(false);
|
|
$status = 3;
|
|
$this->auth = false;
|
|
|
|
### Get available groups for this department:
|
|
$sql = 'SELECT group_id FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
id = ' . $db->qstr($department_id);
|
|
$result = $db->Execute($sql);
|
|
@$groups = unserialize($result->fields['group_id']);
|
|
|
|
if($account_id == 0)
|
|
{
|
|
### Unknown account, is this this department authorized for the All Users group id (0)
|
|
$this->auth = true;
|
|
for($i=0; $i<count($groups); $i++)
|
|
{
|
|
if($groups[$i] == '0') {
|
|
$status = 0;
|
|
$i=count($groups);
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### Known account, loop through available groups and check if account is authorized
|
|
for($i=0; $i<count($groups); $i++)
|
|
{
|
|
if($C_auth->auth_group_by_account_id($account_id, $groups[$i])) {
|
|
$status = 0;
|
|
$i=count($groups);
|
|
$this->auth = true;
|
|
}
|
|
}
|
|
}
|
|
|
|
if($this->auth)
|
|
{
|
|
# Create the new ticket record:
|
|
$ticket_id = $db->GenID(AGILE_DB_PREFIX . 'ticket_id');
|
|
$sql = 'INSERT INTO ' . AGILE_DB_PREFIX . 'ticket
|
|
SET
|
|
id = ' . $db->qstr($ticket_id) . ',
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ',
|
|
date_orig = ' . $db->qstr(time()) . ',
|
|
date_last = ' . $db->qstr(time()) . ',
|
|
account_id = ' . $db->qstr($account_id) . ',
|
|
department_id = ' . $db->qstr($department_id) . ',
|
|
status = ' . $db->qstr($status) . ',
|
|
priority = ' . $db->qstr( '0' ) . ',
|
|
subject = ' . $db->qstr( $arr['subject'] ) . ',
|
|
body = ' . $db->qstr( @$arr['body'] ) . ',
|
|
last_reply = ' . $db->qstr( '0' ) . ',
|
|
piping_unique_id= ' . $db->qstr( $arr['uniqueId'] ) . ',
|
|
email = ' . $db->qstr($arr['from']);
|
|
$result = $db->Execute($sql);
|
|
|
|
// insert any attachments
|
|
if(!empty($arr['attach']) && is_array($arr['attach'])) {
|
|
foreach($arr['attach'] as $attach) {
|
|
@$data = file_get_contents($attach['tmp']);
|
|
if(!empty($data)) {
|
|
// get file size
|
|
$size=filesize($attach['tmp']);
|
|
$filesizename = array(" Bytes", " KB", " MB", " GB", " TB", " PB", " EB", " ZB", " YB");
|
|
$size=round($size/pow(1024, ($i = floor(log($size, 1024)))), 2) . $filesizename[$i];
|
|
|
|
// insert record
|
|
$fields=Array('ticket_id'=>$ticket_id, 'ticket_message_id'=>0, 'name'=>$attach['file'], 'size'=>$size, 'type'=> $attach['type'], 'content'=> $data);
|
|
$db->Execute($sql=sqlInsert($db,"ticket_attachment",$fields));
|
|
}
|
|
@$u=unlink($attach['tmp']);
|
|
}
|
|
}
|
|
}
|
|
|
|
### Do any emails...
|
|
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
|
|
$my = new email_template;
|
|
|
|
if($account_id)
|
|
$ticket_account_id = $account_id;
|
|
else
|
|
$ticket_account_id = trim($arr['from']);
|
|
|
|
|
|
### Send the user ticket confirmation message:
|
|
global $VAR;
|
|
$VAR['ticket_subject'] = $arr['subject'];
|
|
$VAR['email'] = trim($arr['from']);
|
|
$VAR['key'] = $this->key($arr['from']);
|
|
|
|
if($status == 0 && $this->auth)
|
|
{
|
|
### Mail the user the new_ticket email template
|
|
$my->send('ticket_piping_add_user', $ticket_account_id, $ticket_id, '', '');
|
|
}
|
|
elseif ($status == 3 && $this->auth)
|
|
{
|
|
### Mail the user the new_ticket email template (pending)
|
|
$my->send('ticket_piping_add_user_pending', $ticket_account_id, $ticket_id, '', '');
|
|
}
|
|
elseif (!$this->auth)
|
|
{
|
|
### Mail the user the new_ticket email template (unauthorized)
|
|
$my->send('ticket_piping_add_user_unauth', $ticket_account_id, '', '', '');
|
|
}
|
|
|
|
if($status == 0)
|
|
{
|
|
### Get any staff members who should be mailed
|
|
$dba = &DB();
|
|
$sql = 'SELECT id,account_id,department_avail FROM ' . AGILE_DB_PREFIX . 'staff
|
|
WHERE
|
|
site_id = ' . $dba->qstr(DEFAULT_SITE) . ' AND
|
|
notify_new = ' . $dba->qstr("1");
|
|
$result = $dba->Execute($sql);
|
|
|
|
if($result->RecordCount() > 0)
|
|
{
|
|
while(!$result->EOF)
|
|
{
|
|
@$avail = unserialize($result->fields['department_avail']);
|
|
for($i=0; $i<count($avail); $i++)
|
|
{
|
|
if ($avail[$i] == $department_id)
|
|
{
|
|
###################################################################
|
|
### Mail staff members the new_ticket email template
|
|
|
|
global $VAR;
|
|
$VAR['ticket_priority'] = 'Normal (e-mail)';
|
|
$VAR['ticket_subject'] = $arr['subject'];
|
|
$VAR['ticket_body'] = $arr['body'];
|
|
|
|
$my = new email_template;
|
|
$my->send('ticket_staff_add', $result->fields['account_id'], $ticket_id, $avail[$i], '');
|
|
$i = count($avail);
|
|
}
|
|
}
|
|
$result->MoveNext();
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
##############################
|
|
## Overview ##
|
|
##############################
|
|
function overview($VAR)
|
|
{
|
|
# get the authorized ticket departments:
|
|
$dbs = &DB();
|
|
$sql = 'SELECT id, department_avail FROM ' . AGILE_DB_PREFIX . 'staff WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
|
|
$result = $dbs->Execute($sql);
|
|
|
|
$cats = unserialize($result->fields['department_avail']);
|
|
|
|
for($i=0; $i<count($cats); $i++)
|
|
{
|
|
# Get the category details
|
|
$sql = 'SELECT id,name FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
id = ' . $dbs->qstr($cats[$i]);
|
|
$cat = $dbs->Execute($sql);
|
|
|
|
$smart[$i]['id'] = $cat->fields['id'];
|
|
$smart[$i]['name'] = $cat->fields['name'];
|
|
|
|
if($class_name)
|
|
{
|
|
$smart[$i]['class'] = 'row1';
|
|
$class_name = FALSE;
|
|
} else {
|
|
$smart[$i]['class'] = 'row2';
|
|
$class_name = TRUE;
|
|
}
|
|
|
|
|
|
# Get New
|
|
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
date_orig = date_last AND
|
|
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
|
|
( last_reply = 0 OR last_reply IS NULL ) AND
|
|
( status = 0 OR status IS NULL )';
|
|
$rs = $dbs->Execute($sql);
|
|
$smart[$i]['new'] = $rs->RecordCount();
|
|
|
|
|
|
# Get Awaiting Reply
|
|
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
date_orig != date_last AND
|
|
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
|
|
last_reply = 2 AND
|
|
status = 0';
|
|
$rs = $dbs->Execute($sql);
|
|
$smart[$i]['waiting'] = $rs->RecordCount();
|
|
|
|
|
|
# Get Awaiting Customer
|
|
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
date_orig != date_last AND
|
|
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
|
|
last_reply = 1 AND
|
|
status = 0';
|
|
$rs = $dbs->Execute($sql);
|
|
$smart[$i]['customer'] = $rs->RecordCount();
|
|
|
|
|
|
# On Hold
|
|
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
|
|
status = ' . $dbs->qstr( '1' );
|
|
$rs = $dbs->Execute($sql);
|
|
$smart[$i]['hold'] = $rs->RecordCount();
|
|
|
|
# PENDING
|
|
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
|
|
status = ' . $dbs->qstr( '3' );
|
|
$rs = $dbs->Execute($sql);
|
|
$smart[$i]['pending'] = $rs->RecordCount();
|
|
|
|
# Get Resolved
|
|
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
department_id = ' . $dbs->qstr($cats[$i]) . ' AND
|
|
status = ' . $dbs->qstr( '2' );
|
|
$rs = $dbs->Execute($sql);
|
|
$smart[$i]['resolved'] = $rs->RecordCount();
|
|
|
|
|
|
}
|
|
global $smarty;
|
|
$smarty->assign('overview', $smart);
|
|
}
|
|
|
|
|
|
##############################
|
|
## ADD ##
|
|
##############################
|
|
function add($VAR)
|
|
{
|
|
$this->construct();
|
|
global $C_vars,$C_list,$C_debug;
|
|
|
|
### Strip Slashes:
|
|
global $C_vars;
|
|
$C_vars->strip_slashes_all();
|
|
|
|
### Get the current staff id:
|
|
$dbs = &DB();
|
|
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'staff WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
|
|
$result = $dbs->Execute($sql);
|
|
|
|
if($result->RecordCount() == 0)
|
|
{
|
|
### ERROR: this account does not have a staff id
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('staff_no_account','ticket',''));
|
|
$C_vars->strip_slashes_all();
|
|
return;
|
|
}
|
|
else
|
|
{
|
|
$staff_id = $result->fields['id'];
|
|
$VAR['ticket_staff_id'] = $staff_id;
|
|
}
|
|
|
|
### Validate either the user account_id or email has been provided.
|
|
include_once(PATH_CORE . 'validate.inc.php' );
|
|
$C_validate = new CORE_validate;
|
|
$validate = false;
|
|
|
|
if(empty($VAR['ticket_account_id']) && empty($VAR['ticket_email'])) {
|
|
$validate = false;
|
|
} elseif($C_validate->validate_email(@$VAR['ticket_email'], false) ) {
|
|
$validate = true;
|
|
}
|
|
|
|
### Set the e-mail from the account for this ticket if none provided:
|
|
if(!empty($VAR['ticket_account_id']) && empty($VAR['ticket_email'])) {
|
|
$sql = 'SELECT id,email FROM ' . AGILE_DB_PREFIX . 'account WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
id = ' . $dbs->qstr(@$VAR['ticket_account_id']);
|
|
$account = $dbs->Execute($sql);
|
|
if($account->RecordCount() == 0)
|
|
{
|
|
$validate = false;
|
|
} else {
|
|
$this->email = trim($account->fields['email']);
|
|
$VAR['ticket_email'] = trim($account->fields['email']);
|
|
$validate = true;
|
|
}
|
|
}
|
|
|
|
### Everything pass inspection?
|
|
if( !$validate )
|
|
{
|
|
$C_debug->alert("A valid user account or e-mail address must be provided!");
|
|
define('FORCE_PAGE', "ticket:add");
|
|
return;
|
|
}
|
|
|
|
### Set times:
|
|
$VAR['ticket_date_orig'] = $C_list->date_time(time());
|
|
$VAR['ticket_date_last'] = $C_list->date_time(time());
|
|
$VAR['ticket_last_reply'] = "0";
|
|
$VAR['ticket_status'] = "0";
|
|
|
|
$type = "add";
|
|
$this->method["$type"] = explode(",", $this->method["$type"]);
|
|
$db = new CORE_database;
|
|
$this->record_id = $db->add($VAR, $this, $type);
|
|
|
|
if($this->record_id)
|
|
{
|
|
###################################################################
|
|
### Insert the static vars...
|
|
|
|
require_once(PATH_CORE . 'static_var.inc.php');
|
|
$static_var = new CORE_static_var;
|
|
$static_var->add($VAR, 'ticket', $this->record_id);
|
|
|
|
###################################################################
|
|
### Mail the user the new_ticket email template
|
|
|
|
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
|
|
$my = new email_template;
|
|
|
|
if(empty($this->email)) {
|
|
global $VAR;
|
|
$VAR['key'] = $this->key($VAR['ticket_email']);
|
|
$VAR['email'] = trim($VAR['ticket_email']);
|
|
$my->send('ticket_staff_add_user', $VAR['ticket_email'], $this->record_id, '', '');
|
|
} else {
|
|
global $VAR;
|
|
$VAR['key'] = $this->key($this->email);
|
|
$VAR['email'] = trim($this->email);
|
|
$my->send('ticket_staff_add_user', $VAR['ticket_account_id'], $this->record_id, '', '');
|
|
}
|
|
|
|
###################################################################
|
|
### Get any staff members who should be mailed
|
|
|
|
$dba = &DB();
|
|
$sql = 'SELECT id,account_id,department_avail FROM ' . AGILE_DB_PREFIX . 'staff
|
|
WHERE
|
|
site_id = ' . $dba->qstr(DEFAULT_SITE) . ' AND
|
|
notify_new = ' . $dba->qstr("1");
|
|
$result = $dba->Execute($sql);
|
|
|
|
if($result->RecordCount() > 0)
|
|
{
|
|
while(!$result->EOF)
|
|
{
|
|
@$avail = unserialize($result->fields['department_avail']);
|
|
for($i=0; $i<count($avail); $i++)
|
|
{
|
|
if ($avail[$i] == $VAR['ticket_department_id'])
|
|
{
|
|
###################################################################
|
|
### Mail staff members the new_ticket email template
|
|
$my = new email_template;
|
|
$my->send('ticket_staff_add', $result->fields['account_id'], $this->record_id, $avail[$i], '');
|
|
$i = count($avail);
|
|
}
|
|
}
|
|
$result->MoveNext();
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
##############################
|
|
## VIEW ##
|
|
##############################
|
|
function view($VAR)
|
|
{
|
|
$this->construct();
|
|
### Get the departments this staff member is authorized for:
|
|
|
|
$dbs = &DB();
|
|
$sql = 'SELECT id,department_avail,signature FROM ' . AGILE_DB_PREFIX . 'staff WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
|
|
$result = $dbs->Execute($sql);
|
|
|
|
if($result->RecordCount() == 0)
|
|
{
|
|
### ERROR: this account does not have a staff id
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('staff_no_account','ticket',''));
|
|
return;
|
|
|
|
}
|
|
else
|
|
{
|
|
$staff_id = $result->fields['id'];
|
|
@$avail = unserialize($result->fields['department_avail']);
|
|
global $smarty;
|
|
$smarty->assign('signature',$result->fields['signature']);
|
|
|
|
### Loop through the records to define the custom SQL:
|
|
for($i=0; $i<count($avail); $i++)
|
|
{
|
|
$this->custom_EXP[] = Array('field' => 'department_id', 'value' => $avail[$i]);
|
|
}
|
|
}
|
|
|
|
|
|
$type = "view";
|
|
$this->method["$type"] = explode(",", $this->method["$type"]);
|
|
$db = &DB();
|
|
|
|
# set the field list for this method:
|
|
$arr = $this->method[$type];
|
|
if(isset($VAR["id"]))
|
|
{
|
|
$id = explode(',',$VAR["id"]);
|
|
for($i=0; $i<count($id); $i++)
|
|
{
|
|
if($id[$i] != '')
|
|
{
|
|
if($i == 0)
|
|
{
|
|
$id_list .= " id = " .$db->qstr($id[$i])." ";
|
|
$ii++;
|
|
}
|
|
else
|
|
{
|
|
$id_list .= " OR id = " .$db->qstr($id[$i]). " ";
|
|
$ii++;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
if($ii>0)
|
|
{
|
|
# generate the full query
|
|
$q = "SELECT * FROM
|
|
".AGILE_DB_PREFIX."$this->table
|
|
WHERE
|
|
$id_list
|
|
AND site_id = " . $db->qstr(DEFAULT_SITE) . "
|
|
ORDER BY $this->order_by ";
|
|
|
|
$result = $db->Execute($q);
|
|
|
|
# error reporting
|
|
if ($result === false)
|
|
{
|
|
global $C_debug;
|
|
$C_debug->error('database.inc.php','view', $db->ErrorMsg());
|
|
return;
|
|
}
|
|
|
|
|
|
# put the results into a smarty accessable array
|
|
$i=0;
|
|
$class_name = TRUE;
|
|
$staffs='';
|
|
while (!$result->EOF)
|
|
{
|
|
$smart[$i] = $result->fields;
|
|
$smart[$i]["i"] = $i;
|
|
|
|
// get any attachments for ticket
|
|
$attach = $db->Execute(sqlSelect($db,"ticket_attachment","id,name,size,type","ticket_id={$result->fields['id']}"));
|
|
if($attach && $attach->RecordCount()) {
|
|
while(!$attach->EOF) {
|
|
$smart[$i]['attachments'][] = $attach->fields;
|
|
$attach->MoveNext();
|
|
}
|
|
}
|
|
|
|
### Get any replies...
|
|
$dba = &DB();
|
|
$p = AGILE_DB_PREFIX;
|
|
$s = DEFAULT_SITE;
|
|
$sql = " SELECT DISTINCT
|
|
A.*
|
|
FROM
|
|
{$p}ticket_message AS A
|
|
WHERE
|
|
A.site_id = $s
|
|
AND
|
|
A.ticket_id = {$result->fields['id']}
|
|
ORDER BY
|
|
A.date_orig";
|
|
|
|
$replys = $dba->Execute($sql);
|
|
$ii=0;
|
|
while (!$replys->EOF)
|
|
{
|
|
# Get the staff name:
|
|
if( $replys->fields['staff_id'] > 0 )
|
|
{
|
|
$dbm = new CORE_database();
|
|
$rss = $db->Execute(
|
|
$sql = $dbm->sql_select(
|
|
'staff', // tables (for one table, delete array)
|
|
'nickname', // fields (for one field, delete array)
|
|
"id = {$replys->fields['staff_id']} ", // conditions
|
|
"", // order
|
|
$db
|
|
)
|
|
);
|
|
$replys->fields['staff_nickname'] = $rss->fields['nickname'];
|
|
}
|
|
else
|
|
{
|
|
if(!empty($result->fields['email'])) {
|
|
$replys->fields['user_name'] = $result->fields['email'];
|
|
} elseif(!empty($result->fields['account_id'])) {
|
|
$db = &DB();
|
|
$dbm = new CORE_database();
|
|
$rss = $db->Execute(
|
|
$dbm->sql_select(
|
|
'account', // tables (for one table, delete array)
|
|
'first_name,last_name', // fields (for one field, delete array)
|
|
"id = {$result->fields['account_id']}", // conditions
|
|
"", // order
|
|
$db
|
|
)
|
|
);
|
|
$replys->fields['user_name'] = $rss->fields['first_name'].' ' .$rss->fields['last_name'];
|
|
} else {
|
|
$replys->fields['user_name'] = 'User';
|
|
}
|
|
}
|
|
|
|
$ii++;
|
|
if($ii >= $replys->RecordCount())
|
|
$replys->fields['last'] = true;
|
|
else
|
|
$replys->fields['last'] = false;
|
|
|
|
$reply[] = $replys->fields;
|
|
$replys->MoveNext();
|
|
|
|
}
|
|
$smart[$i]["reply"] = $reply;
|
|
|
|
|
|
### Get the static vars:
|
|
require_once(PATH_CORE . 'static_var.inc.php');
|
|
$static_var = new CORE_static_var;
|
|
$arr = $static_var->view_form($this->module, $result->fields['id']);
|
|
if(gettype($arr) == 'array')
|
|
{
|
|
$smart[$i]["static_var"] = $arr;
|
|
}
|
|
|
|
// Get the user authentication details
|
|
if($result->fields['account_id'] > 0) {
|
|
|
|
// get services
|
|
$sql = "SELECT id,from_unixtime(date_orig,'%m-%d-%Y') as date_orig,active,sku FROM {$p}service
|
|
WHERE account_id={$result->fields['account_id']} AND site_id = ".DEFAULT_SITE."
|
|
GROUP BY sku,active
|
|
ORDER BY date_orig";
|
|
$authsrvc = $db->Execute($sql);
|
|
if($authsrvc && $authsrvc->RecordCount()) {
|
|
while(!$authsrvc->EOF) {
|
|
$smart[$i]['authsrvc'][] = $authsrvc->fields;
|
|
$authsrvc->MoveNext();
|
|
}
|
|
}
|
|
|
|
// get groups
|
|
$sql = "SELECT DISTINCT B.id,B.name,A.active,from_unixtime(A.date_orig,'%m-%d-%Y') as date_orig FROM {$p}account_group as A
|
|
JOIN {$p}group as B ON (B.id=A.group_id AND B.site_id=".DEFAULT_SITE.")
|
|
WHERE A.account_id = {$result->fields['account_id']} AND A.site_id = ".DEFAULT_SITE."
|
|
AND A.group_id>1001";
|
|
$authgrp = $db->Execute($sql);
|
|
if($authgrp && $authgrp->RecordCount()) {
|
|
while(!$authgrp->EOF) {
|
|
$smart[$i]['authgrp'][] = $authgrp->fields;
|
|
$authgrp->MoveNext();
|
|
}
|
|
}
|
|
|
|
// get ordered products
|
|
$sql = "SELECT count(*) as qty, B.id,from_unixtime(B.date_orig,'%m-%d-%Y') as dateorg,A.sku FROM {$p}invoice_item as A
|
|
JOIN {$p}invoice as B ON (B.id=A.invoice_id AND B.site_id=".DEFAULT_SITE." AND billing_status=1 AND process_status=1 )
|
|
WHERE A.account_id = {$result->fields['account_id']} AND A.site_id = ".DEFAULT_SITE."
|
|
GROUP BY sku,dateorg";
|
|
$authsku = $db->Execute($sql);
|
|
if($authsku && $authsku->RecordCount()) {
|
|
while(!$authsku->EOF) {
|
|
$smart[$i]['authsku'][] = $authsku->fields;
|
|
$authsku->MoveNext();
|
|
}
|
|
}
|
|
}
|
|
|
|
$i++;
|
|
$result->MoveNext();
|
|
}
|
|
|
|
# get the result count:
|
|
$results = $i;
|
|
|
|
### No results:
|
|
if($i == 0)
|
|
{
|
|
global $C_debug;
|
|
$C_debug->error("CORE:database.inc.php", "view()", "The selected record does not
|
|
exist any longer, or your account is not authorized to view it");
|
|
return;
|
|
}
|
|
|
|
# define the results
|
|
global $smarty;
|
|
$smarty->assign($this->table, $smart);
|
|
$smarty->assign('results', $search->results);
|
|
}
|
|
}
|
|
|
|
|
|
|
|
|
|
##############################
|
|
## UPDATE ##
|
|
##############################
|
|
function update($VAR)
|
|
{
|
|
$this->construct();
|
|
|
|
$db =& DB();
|
|
# get current department
|
|
$rs = $db->Execute(sqlSelect($db,"ticket","ticket_department_id","id=::".$VAR['ticket_id']."::"));
|
|
@$old_ticket_department_id = $rs->fields[0];
|
|
|
|
$type = "update";
|
|
$this->method["$type"] = explode(",", $this->method["$type"]);
|
|
$db = new CORE_database;
|
|
$db->update($VAR, $this, $type);
|
|
|
|
# if the ticket was moved to a new department, send email notice to staff members
|
|
if ($old_ticket_department_id != $VAR['ticket_department_id'])
|
|
$this->send_staff_emails($VAR['ticket_id'], SESS_ACCOUNT, $old_ticket_department_id, 'change');
|
|
}
|
|
|
|
function send_staff_emails($id, $staff_account_id = 0, $old_department_id = 0, $notify_type='new' )
|
|
{
|
|
$db=&DB();
|
|
$rs = $db->Execute(sqlSelect($db,"ticket","*","id=::$id::"));
|
|
require_once(PATH_MODULES.'email_template/email_template.inc.php');
|
|
|
|
$sql = 'SELECT id,account_id,department_avail
|
|
FROM '.AGILE_DB_PREFIX.'staff
|
|
WHERE
|
|
notify_'.$notify_type.'=1 AND
|
|
account_id != '.$staff_account_id.' AND
|
|
site_id = '.DEFAULT_SITE;
|
|
$result = $db->Execute($sql);
|
|
|
|
if($result->RecordCount() > 0)
|
|
{
|
|
while(!$result->EOF)
|
|
{
|
|
$bSend = false;
|
|
|
|
@$avail = unserialize($result->fields['department_avail']);
|
|
for($i=0; $i<count($avail); $i++)
|
|
{
|
|
if ($avail[$i] == $rs->fields['department_id']) $bSend = true;
|
|
|
|
if($old_department_id && $result->fields['department_id'] == $old_department_id) {
|
|
$bSend = false;
|
|
$i = count($avail);
|
|
}
|
|
|
|
if($bSend) {
|
|
### Mail staff members the new_ticket email template
|
|
global $VAR, $C_translate;
|
|
$VAR['ticket_priority'] = 'Normal (e-mail)';
|
|
$VAR['ticket_subject'] = $rs->fields['subject'];
|
|
$VAR['ticket_body'] = $rs->fields['body'];
|
|
if($rs->fields['status'] == 0) {
|
|
$VAR['ticket_status'] = $C_translate->translate('status_open','ticket','');
|
|
} else if($rs->fields['status'] == 1) {
|
|
$VAR['ticket_status'] = $C_translate->translate('status_hold','ticket','');
|
|
} else if($rs->fields['status'] == 2) {
|
|
$VAR['ticket_status'] = $C_translate->translate('status_close','ticket','');
|
|
} else if($rs->fields['status'] == 3) {
|
|
$VAR['ticket_status'] = $C_translate->translate('status_pending','ticket','');
|
|
}
|
|
# Find other bodies for ticket
|
|
$rs1 = $db->Execute(sqlSelect($db,"ticket_message","*","ticket_id=::".$id."::"));
|
|
if($rs1 && $rs1->RecordCount()) {
|
|
while(!$rs1->EOF) {
|
|
if($rs1->fields['date_orig'] >= $rs->fields['date_orig']) {
|
|
$VAR['ticket_body'] = $rs1->fields['message'];
|
|
}
|
|
$rs1->MoveNext();
|
|
}
|
|
}
|
|
$my = new email_template;
|
|
$my->send('ticket_staff_add', $result->fields['account_id'], $id, $avail[$i], '');
|
|
$i = count($avail);
|
|
}
|
|
}
|
|
$result->MoveNext();
|
|
}
|
|
}
|
|
}
|
|
|
|
##############################
|
|
## DELETE ##
|
|
##############################
|
|
function delete($VAR)
|
|
{
|
|
$this->construct();
|
|
$this->associated_DELETE[] = Array( 'table' => 'ticket_message', 'field' => 'ticket_id');
|
|
$this->associated_DELETE[] = Array( 'table' => 'ticket_attachment', 'field' => 'ticket_id');
|
|
|
|
$db = new CORE_database;
|
|
$db->mass_delete($VAR, $this, "");
|
|
}
|
|
|
|
##############################
|
|
## SEARCH FORM ##
|
|
##############################
|
|
function search_form($VAR)
|
|
{
|
|
$this->construct();
|
|
$type = "search";
|
|
$this->method["$type"] = explode(",", $this->method["$type"]);
|
|
$db = new CORE_database;
|
|
$db->search_form($VAR, $this, $type);
|
|
}
|
|
|
|
##############################
|
|
## SEARCH ##
|
|
##############################
|
|
function search($VAR)
|
|
{
|
|
$this->construct();
|
|
|
|
### Get the departments this staff member is authorized for:
|
|
|
|
$dbs = &DB();
|
|
$sql = 'SELECT id, department_avail FROM ' . AGILE_DB_PREFIX . 'staff WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
|
|
$result = $dbs->Execute($sql);
|
|
|
|
if($result->RecordCount() == 0)
|
|
{
|
|
### ERROR: this account does not have a staff id
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('staff_no_account','ticket',''));
|
|
return;
|
|
|
|
}
|
|
else
|
|
{
|
|
$staff_id = $result->fields['id'];
|
|
@$avail = unserialize($result->fields['department_avail']);
|
|
}
|
|
|
|
$type = "search";
|
|
$this->method["$type"] = explode(",", $this->method["$type"]);
|
|
|
|
$db = &DB();
|
|
|
|
include_once(PATH_CORE . 'validate.inc.php');
|
|
$validate = new CORE_validate;
|
|
|
|
# set the search criteria array
|
|
$arr = $VAR;
|
|
|
|
# loop through the submitted field_names to get the WHERE statement
|
|
$where_list = '';
|
|
$i=0;
|
|
while (list ($key, $value) = each ($arr))
|
|
{
|
|
if($i == 0)
|
|
{
|
|
if($value != '')
|
|
{
|
|
$pat = "^" . $this->module . "_";
|
|
if(eregi($pat, $key))
|
|
{
|
|
$field = eregi_replace($pat,"",$key);
|
|
if(eregi('%',$value))
|
|
{
|
|
# do any data conversion for this field (date, encrypt, etc...)
|
|
if(isset($this->field["$field"]["convert"]))
|
|
{
|
|
$value = $validate->convert($field, $value, $this->field["$field"]["convert"]);
|
|
}
|
|
|
|
$where_list .= " WHERE ".AGILE_DB_PREFIX."ticket.".$field . " LIKE " . $db->qstr($value, get_magic_quotes_gpc());
|
|
$i++;
|
|
}
|
|
else
|
|
{
|
|
# check if array
|
|
if(is_array($value))
|
|
{
|
|
for($i_arr=0; $i_arr < count($value); $i_arr++)
|
|
{
|
|
if($value["$i_arr"] != '')
|
|
{
|
|
# determine any field options (=, >, <, etc...)
|
|
$f_opt = '=';
|
|
$pat_field = $this->module.'_'.$field;
|
|
$VAR['field_option']["$pat_field"]["$i_arr"];
|
|
if(isset($VAR['field_option']["$pat_field"]["$i_arr"]))
|
|
{
|
|
$f_opt = $VAR['field_option']["$pat_field"]["$i_arr"];
|
|
# error checking, safety precaution
|
|
if($f_opt != '=' && $f_opt != '>' && $f_opt != '<' && $f_opt != '>=' && $f_opt != '<=' && $f_opt != '!=')
|
|
$f_opt = '=';
|
|
}
|
|
|
|
# do any data conversion for this field (date, encrypt, etc...)
|
|
if(isset($this->field["$field"]["convert"]))
|
|
{
|
|
$value["$i_arr"] = $validate->convert($field, $value["$i_arr"], $this->field["$field"]["convert"]);
|
|
}
|
|
|
|
|
|
if($i_arr == 0)
|
|
{
|
|
$where_list .= " WHERE ".AGILE_DB_PREFIX."ticket.".$field . " $f_opt " . $db->qstr($value["$i_arr"], get_magic_quotes_gpc());
|
|
$i++;
|
|
}
|
|
else
|
|
{
|
|
$where_list .= " AND ".AGILE_DB_PREFIX."ticket.".$field . " $f_opt " . $db->qstr($value["$i_arr"], get_magic_quotes_gpc());
|
|
$i++;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$where_list .= " WHERE ".AGILE_DB_PREFIX."ticket.".$field . " = " . $db->qstr($value, get_magic_quotes_gpc());
|
|
$i++;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
if($value != '')
|
|
{
|
|
$pat = "^" . $this->module . "_";
|
|
if(eregi($pat, $key))
|
|
{
|
|
$field = eregi_replace($pat,"",$key);
|
|
if(eregi('%',$value))
|
|
{
|
|
# do any data conversion for this field (date, encrypt, etc...)
|
|
if(isset($this->field["$field"]["convert"]))
|
|
{
|
|
$value = $validate->convert($field, $value, $this->field["$field"]["convert"]);
|
|
}
|
|
|
|
$where_list .= " AND ".AGILE_DB_PREFIX."ticket.".$field . " LIKE " . $db->qstr($value, get_magic_quotes_gpc());
|
|
$i++;
|
|
}
|
|
else
|
|
{
|
|
# check if array
|
|
if(is_array($value))
|
|
{
|
|
for($i_arr=0; $i_arr < count($value); $i_arr++)
|
|
{
|
|
if($value["$i_arr"] != '')
|
|
{
|
|
# determine any field options (=, >, <, etc...)
|
|
$f_opt = '=';
|
|
$pat_field = $this->module.'_'.$field;
|
|
if(isset($VAR['field_option']["$pat_field"]["$i_arr"]))
|
|
{
|
|
$f_opt = $VAR['field_option']["$pat_field"]["$i_arr"];
|
|
|
|
# error checking, safety precaution
|
|
if($f_opt != '=' && $f_opt != '>' && $f_opt != '<' && $f_opt != '>=' && $f_opt != '<=' && $f_opt != '!=')
|
|
$f_opt = '=';
|
|
}
|
|
|
|
# do any data conversion for this field (date, encrypt, etc...)
|
|
if(isset($this->field["$field"]["convert"]))
|
|
{
|
|
$value["$i_arr"] = $validate->convert($field, $value["$i_arr"], $this->field["$field"]["convert"]);
|
|
}
|
|
|
|
$where_list .= " AND ".AGILE_DB_PREFIX."ticket.". $field . " $f_opt " . $db->qstr($value["$i_arr"], get_magic_quotes_gpc());
|
|
$i++;
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$where_list .= " AND ".AGILE_DB_PREFIX."ticket.". $field . " = ". $db->qstr($value, get_magic_quotes_gpc());
|
|
$i++;
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
}
|
|
|
|
#### finalize the WHERE statement
|
|
if($where_list == '')
|
|
{
|
|
$where_list .= ' WHERE ';
|
|
}
|
|
else
|
|
{
|
|
$where_list .= ' AND ';
|
|
}
|
|
|
|
|
|
# get limit type
|
|
if(isset($VAR['limit']))
|
|
{
|
|
$limit = $VAR['limit'];
|
|
}
|
|
else
|
|
{
|
|
$limit = $this->limit;
|
|
}
|
|
|
|
# get order by
|
|
if(isset($VAR['order_by']))
|
|
{
|
|
$order_by = $VAR['order_by'];
|
|
}
|
|
else
|
|
{
|
|
$order_by = $this->order_by;
|
|
}
|
|
|
|
$pre = AGILE_DB_PREFIX;
|
|
|
|
# Dept ID;
|
|
if(!empty($staff_id) && count($avail) > 0)
|
|
{
|
|
$where_list .= ' ( ';
|
|
|
|
### Loop through the records to define the custom SQL:
|
|
for($i=0; $i<count($avail); $i++)
|
|
{
|
|
if($i > 0)
|
|
$where_list .= " OR ";
|
|
$where_list .= " {$pre}ticket.department_id = ".$db->qstr($avail[$i]);
|
|
}
|
|
|
|
$where_list .= ' ) AND ';
|
|
}
|
|
|
|
|
|
$q = "SELECT DISTINCT ".AGILE_DB_PREFIX."ticket.id FROM ".AGILE_DB_PREFIX."ticket ";
|
|
$q_save = "SELECT DISTINCT %%fieldList%% FROM ".AGILE_DB_PREFIX."ticket ";
|
|
|
|
|
|
######## GET ANY STATIC VARS TO SEARCH ##########
|
|
$join_list = '';
|
|
if(!empty($VAR["static_relation"]) && count( $VAR["static_relation"] > 0 )) {
|
|
while(list($idx, $value) = each ($VAR["static_relation"])) {
|
|
if($value != "") {
|
|
|
|
$join_list .= " INNER JOIN {$pre}static_var_record AS s{$idx} ON
|
|
(
|
|
s{$idx}.record_id = {$pre}{$this->table}.id
|
|
AND
|
|
s{$idx}.static_var_relation_id = '{$idx}'
|
|
AND
|
|
s{$idx}.site_id = ".$db->qstr(DEFAULT_SITE)."
|
|
AND";
|
|
if(ereg("%", $value))
|
|
$join_list .= " s{$idx}.value LIKE ".$db->qstr($VAR["static_relation"]["$idx"]);
|
|
else
|
|
$join_list .= " s{$idx}.value = ".$db->qstr($VAR["static_relation"]["$idx"]);
|
|
$join_list .= " ) ";
|
|
}
|
|
}
|
|
}
|
|
######## END STATIC VAR SEARCH ##################
|
|
|
|
|
|
# standard where list
|
|
$q .= $join_list . $where_list ." ".AGILE_DB_PREFIX."ticket.site_id = " . $db->qstr(DEFAULT_SITE);
|
|
$q_save .= $join_list . $where_list ." %%whereList%% ";
|
|
|
|
|
|
################## DEBUG ##################
|
|
#echo "<pre>" . $q;
|
|
#echo "<BR><BR>" . $q_save;
|
|
#exit;
|
|
|
|
# run the database query
|
|
$result = $db->Execute($q);
|
|
|
|
# error reporting
|
|
if ($result === false)
|
|
{
|
|
global $C_debug;
|
|
$C_debug->error('ticket.inc.php','search', $db->ErrorMsg());
|
|
return false;
|
|
}
|
|
|
|
# get the result count:
|
|
$results = $result->RecordCount();
|
|
|
|
# get the first record id:
|
|
if($results == 1) $record_id = $result->fields['id'];
|
|
|
|
# define the DB vars as a Smarty accessible block
|
|
global $smarty;
|
|
|
|
# Create the definition for fast-forwarding to a single record:
|
|
if ($results == 1 && !isset($this->fast_forward))
|
|
{
|
|
$smarty->assign('record_id', $record_id);
|
|
}
|
|
|
|
# create the search record:
|
|
if($results > 0)
|
|
{
|
|
# create the search record
|
|
include_once(PATH_CORE . 'search.inc.php');
|
|
$search = new CORE_search;
|
|
$arr['module'] = $this->module;
|
|
$arr['sql'] = $q_save;
|
|
$arr['limit'] = $limit;
|
|
$arr['order_by']= $order_by;
|
|
$arr['results'] = $results;
|
|
$search->add($arr);
|
|
|
|
# define the search id and other parameters for Smarty
|
|
$smarty->assign('search_id', $search->id);
|
|
|
|
# page:
|
|
$smarty->assign('page', '1');
|
|
|
|
# limit:
|
|
$smarty->assign('limit', $limit);
|
|
|
|
# order_by:
|
|
$smarty->assign('order_by', $order_by);
|
|
}
|
|
|
|
# define the result count
|
|
$smarty->assign('results', $results);
|
|
}
|
|
|
|
|
|
|
|
|
|
##############################
|
|
## SEARCH SHOW ##
|
|
##############################
|
|
|
|
function search_show($VAR)
|
|
{
|
|
$this->construct();
|
|
### Get the departments this staff member is authorized for:
|
|
|
|
$dbs = &DB();
|
|
$sql = 'SELECT id, department_avail FROM ' . AGILE_DB_PREFIX . 'staff WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
|
|
$result = $dbs->Execute($sql);
|
|
|
|
if($result->RecordCount() == 0)
|
|
{
|
|
### ERROR: this account does not have a staff id
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('staff_no_account','ticket',''));
|
|
return;
|
|
|
|
}
|
|
else
|
|
{
|
|
$staff_id = $result->fields['id'];
|
|
@$avail = unserialize($result->fields['department_avail']);
|
|
}
|
|
|
|
|
|
$type = "search";
|
|
$this->method["$type"] = explode(",", $this->method["$type"]);
|
|
|
|
# set the field list for this method:
|
|
$arr = $this->method[$type];
|
|
|
|
$field_list = '';
|
|
$i=0;
|
|
while (list ($key, $value) = each ($arr))
|
|
{
|
|
if($i == 0)
|
|
{
|
|
$field_var = $this->table . '_' . $value;
|
|
$field_list .= AGILE_DB_PREFIX . "ticket" . "." . $value;
|
|
|
|
// determine if this record is linked to another table/field
|
|
if($this->field[$value]["asso_table"] != "")
|
|
{
|
|
$this->linked[] = array('field' => $value, 'link_table' => $this->field[$value]["asso_table"], 'link_field' => $this->field[$value]["asso_field"]);
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$field_var = $this->table . '_' . $value;
|
|
$field_list .= "," . AGILE_DB_PREFIX . "ticket" . "." . $value;
|
|
|
|
// determine if this record is linked to another table/field
|
|
if($this->field[$value]["asso_table"] != "")
|
|
{
|
|
$this->linked[] = array('field' => $value, 'link_table' => $this->field[$value]["asso_table"], 'link_field' => $this->field[$value]["asso_field"]);
|
|
}
|
|
}
|
|
$i++;
|
|
}
|
|
|
|
|
|
# get the search details:
|
|
if(isset($VAR['search_id'])) {
|
|
include_once(PATH_CORE . 'search.inc.php');
|
|
$search = new CORE_search;
|
|
$search->get($VAR['search_id']);
|
|
} else {
|
|
# invalid search!
|
|
echo '<BR> The search terms submitted were invalid!'; # translate... # alert
|
|
|
|
if(isset($this->trigger["$type"])) {
|
|
include_once(PATH_CORE . 'trigger.inc.php');
|
|
$trigger = new CORE_trigger;
|
|
$trigger->trigger($this->trigger["$type"], 0, $VAR);
|
|
}
|
|
}
|
|
|
|
# get the sort order details:
|
|
if(isset($VAR['order_by']) && $VAR['order_by'] != "") {
|
|
$order_by = ' ORDER BY ' . AGILE_DB_PREFIX . 'ticket.'.$VAR['order_by'];
|
|
$smarty_order = $VAR['order_by'];
|
|
} else {
|
|
$order_by = ' ORDER BY ' . AGILE_DB_PREFIX . 'ticket.'.$this->order_by;
|
|
$smarty_order = $search->order_by;
|
|
}
|
|
|
|
|
|
# determine the sort order
|
|
if(isset($VAR['desc'])) {
|
|
$order_by .= ' DESC';
|
|
$smarty_sort = 'desc=';
|
|
} else if(isset($VAR['asc'])) {
|
|
$order_by .= ' ASC';
|
|
$smarty_sort = 'asc=';
|
|
} else {
|
|
if (!eregi('date',$smarty_order)) {
|
|
$order_by .= ' ASC';
|
|
$smarty_sort = 'asc=';
|
|
} else {
|
|
$order_by .= ' DESC';
|
|
$smarty_sort = 'desc=';
|
|
}
|
|
}
|
|
|
|
|
|
# generate the full query
|
|
|
|
$db = &DB();
|
|
$q = eregi_replace("%%fieldList%%", $field_list, $search->sql);
|
|
$q = eregi_replace("%%tableList%%", AGILE_DB_PREFIX.$construct->table, $q);
|
|
$q = eregi_replace("%%whereList%%", "", $q);
|
|
$q .= " ".AGILE_DB_PREFIX . "ticket."."site_id = " . $db->qstr(DEFAULT_SITE);
|
|
$q .= $order_by;
|
|
|
|
//////////////////
|
|
#echo "<BR><pre> $q </pre><BR>";
|
|
$current_page=1;
|
|
$offset=-1;
|
|
if (!empty($VAR['page'])) $current_page = $VAR['page'];
|
|
if (empty($search->limit)) $search->limit=25;
|
|
if($current_page>1) $offset = (($current_page * $search->limit) - $search->limit);
|
|
$result = $db->SelectLimit($q, $search->limit, $offset);
|
|
|
|
# error reporting
|
|
if ($result === false)
|
|
{
|
|
global $C_debug;
|
|
$C_debug->error('ticket.inc.php','search_show', $db->ErrorMsg());
|
|
|
|
if(isset($this->trigger["$type"]))
|
|
{
|
|
include_once(PATH_CORE . 'trigger.inc.php');
|
|
$trigger = new CORE_trigger;
|
|
$trigger->trigger($this->trigger["$type"], 0, $VAR);
|
|
}
|
|
return;
|
|
}
|
|
|
|
|
|
# put the results into a smarty accessable array
|
|
$i=0;
|
|
$class_name = TRUE;
|
|
while (!$result->EOF) {
|
|
$smart[$i] = $result->fields;
|
|
|
|
if($class_name)
|
|
{
|
|
$smart[$i]['_C'] = 'row1';
|
|
$class_name = FALSE;
|
|
} else {
|
|
$smart[$i]['_C'] = 'row2';
|
|
$class_name = TRUE;
|
|
}
|
|
$result->MoveNext();
|
|
$i++;
|
|
}
|
|
|
|
|
|
# get any linked fields
|
|
if($i > 0)
|
|
{
|
|
$db_join = new CORE_database;
|
|
$this->result = $db_join->join_fields($smart, $this->linked);
|
|
}
|
|
else
|
|
{
|
|
$this->result = $smart;
|
|
}
|
|
|
|
# get the result count:
|
|
$results = $result->RecordCount();
|
|
|
|
# define the DB vars as a Smarty accessible block
|
|
global $smarty;
|
|
|
|
# define the results
|
|
$smarty->assign($this->table, $this->result);
|
|
$smarty->assign('page', $VAR['page']);
|
|
$smarty->assign('order', $smarty_order);
|
|
$smarty->assign('sort', $smarty_sort);
|
|
$smarty->assign('limit', $search->limit);
|
|
$smarty->assign('search_id',$search->id);
|
|
$smarty->assign('results', $search->results);
|
|
|
|
# get the total pages for this search:
|
|
if(empty($search->limit))
|
|
$this->pages = 1;
|
|
else
|
|
$this->pages = intval($search->results / $search->limit);
|
|
if ($search->results % $search->limit) $this->pages++;
|
|
|
|
# total pages
|
|
$smarty->assign('pages', $this->pages);
|
|
|
|
# current page
|
|
$smarty->assign('page', $current_page);
|
|
$page_arr = '';
|
|
for($i=0; $i <= $this->pages; $i++)
|
|
{
|
|
if ($this->page != $i) $page_arr[] = $i;
|
|
}
|
|
|
|
# page array for menu
|
|
$smarty->assign('page_arr', $page_arr);
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
|
|
##############################
|
|
## STATIC VARS ##
|
|
##############################
|
|
|
|
function static_var($VAR)
|
|
{
|
|
$this->construct();
|
|
global $smarty;
|
|
|
|
require_once(PATH_CORE . 'static_var.inc.php');
|
|
$static_var = new CORE_static_var;
|
|
|
|
if(ereg('search', $VAR['_page']))
|
|
$arr = $static_var->generate_form($this->module, 'user_add', 'search');
|
|
else
|
|
$arr = $static_var->generate_form($this->module, 'user_add', 'update');
|
|
|
|
if(gettype($arr) == 'array')
|
|
{
|
|
### Set everything as a smarty array, and return:
|
|
$smarty->assign('show_static_var', true);
|
|
$smarty->assign('static_var', $arr);
|
|
return true;
|
|
}
|
|
else
|
|
{
|
|
### Or if no results:
|
|
$smarty->assign('show_static_var', false);
|
|
return false;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
##############################
|
|
## REPLY ##
|
|
##############################
|
|
|
|
function reply($VAR)
|
|
{
|
|
$this->construct();
|
|
global $smarty;
|
|
|
|
if(!isset($VAR['ticket_id']) || $VAR['ticket_id'] == '')
|
|
### ERROR: ID must be set!!
|
|
{
|
|
global $C_debug, $C_translate, $C_vars;
|
|
$C_debug->alert($C_translate->translate('user_ticket_nonexist','ticket',''));
|
|
$C_vars->strip_slashes_all();
|
|
return false;
|
|
}
|
|
|
|
if(!isset($VAR['ticket_reply']) || $VAR['ticket_reply'] == '')
|
|
### ERROR: Ticket Reply must be set!!
|
|
{
|
|
global $C_debug, $C_translate, $C_vars;
|
|
$C_debug->alert($C_translate->translate('staff_response_required','ticket',''));
|
|
$C_vars->strip_slashes_all();
|
|
return;
|
|
}
|
|
|
|
|
|
### Get the ticket record
|
|
$db = &DB();
|
|
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
id = ' . $db->qstr($VAR['ticket_id']);
|
|
$ticket = $db->Execute($sql);
|
|
if($ticket->RecordCount() == 0)
|
|
{
|
|
### ERROR: ticket doesn't exist!
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('user_ticket_nonexist','ticket',''));
|
|
return false;
|
|
}
|
|
|
|
$status = $ticket->fields['status'];
|
|
$department_id = $ticket->fields['department_id'];
|
|
|
|
### Get the staff ID:
|
|
$dbs = &DB();
|
|
$sql = 'SELECT id FROM ' . AGILE_DB_PREFIX . 'staff WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
account_id = ' . $dbs->qstr(SESS_ACCOUNT);
|
|
$staff = $dbs->Execute($sql);
|
|
$staff_id = $staff->fields['id'];
|
|
|
|
### Update the ticket status:
|
|
$sql = 'UPDATE ' . AGILE_DB_PREFIX . 'ticket SET
|
|
date_last = ' . $dbs->qstr(time()) .',
|
|
last_reply = ' . $dbs->qstr( '1' ) .',
|
|
staff_id = ' . $dbs->qstr($staff_id) .'
|
|
WHERE
|
|
site_id = ' . $dbs->qstr(DEFAULT_SITE) . ' AND
|
|
id = ' . $dbs->qstr($VAR['ticket_id']);
|
|
$update = $dbs->Execute($sql);
|
|
|
|
### Add the message Record to the DB
|
|
$db = &DB();
|
|
$id = $db->GenID(AGILE_DB_PREFIX . "" . 'ticket_message_id');
|
|
$sql = 'INSERT INTO ' . AGILE_DB_PREFIX . 'ticket_message SET
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ',
|
|
staff_id = ' . $db->qstr($staff_id) . ',
|
|
id = ' . $db->qstr($id) . ',
|
|
ticket_id = ' . $db->qstr($VAR['ticket_id']) . ',
|
|
date_orig = ' . $db->qstr(time()) . ',
|
|
message = ' . $db->qstr(htmlspecialchars($VAR['ticket_reply']), get_magic_quotes_gpc()) ;
|
|
$result = $db->Execute($sql);
|
|
|
|
|
|
if(!empty($VAR['enable_user_notice']))
|
|
{
|
|
###################################################################
|
|
### Mail the user the new_ticket email template
|
|
|
|
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
|
|
$my = new email_template;
|
|
|
|
if(!empty($ticket->fields["email"]))
|
|
{
|
|
global $VAR;
|
|
$VAR['key'] = $this->key($ticket->fields["email"]);
|
|
$VAR['email'] = trim($ticket->fields["email"]);
|
|
$VAR['message'] = trim(htmlspecialchars($VAR['ticket_reply']));
|
|
$my->send('ticket_staff_update_user', $ticket->fields["email"], $VAR['ticket_id'], '', '');
|
|
}
|
|
else
|
|
{
|
|
$sql = 'SELECT email FROM ' . AGILE_DB_PREFIX . 'account WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
id = ' . $db->qstr($ticket->fields['account_id']);
|
|
$account = $db->Execute($sql);
|
|
global $VAR;
|
|
$VAR['key'] = $this->key($ticket->fields["email"]);
|
|
$VAR['email'] = trim($account->fields['email']);
|
|
$VAR['message'] = trim(htmlspecialchars($VAR['ticket_reply']));
|
|
$my->send('ticket_staff_update_user', $ticket->fields["account_id"], $VAR['ticket_id'], '', '');
|
|
}
|
|
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('staff_response_success','ticket',''));
|
|
}
|
|
|
|
# send the reply to the staff members
|
|
$this->send_staff_emails($VAR['ticket_id'], SESS_ACCOUNT, 0, 'change');
|
|
}
|
|
|
|
|
|
|
|
|
|
##############################
|
|
## USER LIST ##
|
|
##############################
|
|
|
|
function user_list($VAR)
|
|
{
|
|
$this->construct();
|
|
global $C_debug, $C_translate, $smarty;
|
|
|
|
if(SESS_LOGGED == false) {
|
|
if(!$this->is_key_match($VAR)) {
|
|
$C_debug->alert($C_translate->translate('login_required', '', ''));
|
|
return false;
|
|
}
|
|
}
|
|
|
|
$db = &DB();
|
|
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket WHERE site_id = ' . $db->qstr(DEFAULT_SITE);
|
|
|
|
if(SESS_LOGGED == true) {
|
|
$sql .= ' AND (
|
|
account_id = ' . $db->qstr(SESS_ACCOUNT) . '
|
|
) ';
|
|
}
|
|
|
|
if (SESS_LOGGED == true && !empty($VAR['email']) )
|
|
$sql .= ' OR ';
|
|
else if (SESS_LOGGED == false && !empty($VAR['email']) )
|
|
$sql .= ' AND ';
|
|
|
|
if ( !empty($VAR['email']) ) {
|
|
$sql .= ' (
|
|
email = ' . $db->qstr(@$VAR['email']) . '
|
|
AND
|
|
email != ' . $db->qstr('') . '
|
|
AND
|
|
email IS NOT NULL
|
|
)
|
|
ORDER BY status, date_last DESC';
|
|
}
|
|
|
|
$result = $db->Execute($sql);
|
|
|
|
if($result->RecordCount() == 0)
|
|
{
|
|
### Or if no results:
|
|
$smarty->assign('ticket_results', false);
|
|
return false;
|
|
}
|
|
else
|
|
{
|
|
while (!$result->EOF)
|
|
{
|
|
$smart[] = $result->fields;
|
|
$result->MoveNext();
|
|
}
|
|
|
|
## Set everything as a smarty array, and return:
|
|
$smarty->assign('ticket_results', $smart);
|
|
return true;
|
|
}
|
|
}
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
##############################
|
|
## USER UPDATE ##
|
|
##############################
|
|
|
|
function user_update($VAR)
|
|
{
|
|
$this->construct();
|
|
global $smarty;
|
|
|
|
if(SESS_LOGGED == false) {
|
|
if(!$this->is_key_match($VAR)) {
|
|
$smarty->assign('ticket', false);
|
|
return false;
|
|
}
|
|
}
|
|
|
|
if(!isset($VAR['id']) || $VAR['id'] == '')
|
|
### ERROR: ID must be set!!
|
|
{
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('user_ticket_nonexist','ticket',''));
|
|
}
|
|
|
|
### Check it this is a request to close the ticket
|
|
if(isset($VAR['ticket_status']))
|
|
{
|
|
### Close the ticket
|
|
$db = &DB();
|
|
$sql = 'UPDATE ' . AGILE_DB_PREFIX . 'ticket
|
|
SET
|
|
status = ' . $db->qstr('2') .',
|
|
date_last = ' . $db->qstr(time()) .'
|
|
WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . '
|
|
AND
|
|
(
|
|
account_id = ' . $db->qstr(SESS_ACCOUNT) . ' OR
|
|
email = ' . $db->qstr(@$VAR["email"]) . '
|
|
)
|
|
AND
|
|
id = ' . $db->qstr($VAR['id']);
|
|
$ticket = $db->Execute($sql);
|
|
return;
|
|
}
|
|
|
|
|
|
if(!isset($VAR['ticket_reply']) || $VAR['ticket_reply'] == '')
|
|
### ERROR: Ticket Reply must be set!!
|
|
{
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('staff_response_required','ticket',''));
|
|
}
|
|
|
|
### Get the ticket record
|
|
$db = &DB();
|
|
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket
|
|
WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . '
|
|
AND
|
|
(
|
|
account_id = ' . $db->qstr(SESS_ACCOUNT) . ' OR
|
|
email = ' . $db->qstr(@$VAR["email"]) . '
|
|
)
|
|
AND
|
|
id = ' . $db->qstr($VAR['id']);
|
|
$ticket = $db->Execute($sql);
|
|
if($ticket->RecordCount() == 0)
|
|
{
|
|
### ERROR: ticket doesn't exist!
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('user_ticket_nonexist','ticket',''));
|
|
return false;
|
|
}
|
|
|
|
$status = $ticket->fields['status'];
|
|
$department_id = $ticket->fields['department_id'];
|
|
$authorized = false;
|
|
|
|
|
|
if($status == '2')
|
|
{
|
|
if(SESS_LOGGED == true)
|
|
{
|
|
### Check if user is auth for this department still!
|
|
$db = &DB();
|
|
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
|
|
id = ' . $db->qstr($department_id) . ' AND
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
status = ' . $db->qstr('1');
|
|
$result = $db->Execute($sql);
|
|
if($result->RecordCount() == 0)
|
|
{
|
|
### ERROR: not authorized to reopen this ticket!
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('user_not_auth_reopen','ticket',''));
|
|
return false;
|
|
}
|
|
$i = 0;
|
|
$arr = unserialize($result->fields['group_id']);
|
|
global $C_auth;
|
|
for($i=0; $i<count($arr); $i++)
|
|
{
|
|
if($C_auth->auth_group_by_id($arr[$i])) $authorized = true;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
### Check if this department is authorized for the 'All Users' group id (0):
|
|
$db = &DB();
|
|
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
|
|
id = ' . $db->qstr($department_id) . ' AND
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
status = ' . $db->qstr('1');
|
|
$result = $db->Execute($sql);
|
|
if($result->RecordCount() == 0)
|
|
{
|
|
### ERROR: not authorized to reopen this ticket!
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('user_not_auth_reopen','ticket',''));
|
|
return false;
|
|
}
|
|
$i = 0;
|
|
$arr = unserialize($result->fields['group_id']);
|
|
global $C_auth;
|
|
for($i=0; $i<count($arr); $i++)
|
|
{
|
|
if($arr[$i] == 0) $authorized = true;
|
|
}
|
|
}
|
|
}
|
|
else
|
|
{
|
|
$authorized = true;
|
|
}
|
|
|
|
if (!$authorized && SESS_LOGGED == true)
|
|
{
|
|
### ERROR: not authorized to reopen this ticket!
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('user_not_auth_reopen','ticket',''));
|
|
return false;
|
|
}
|
|
elseif (!$authorized && SESS_LOGGED == false)
|
|
{
|
|
### ERROR: not authorized to reopen this ticket & should try to login!
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('user_not_auth_reopen_login','ticket',''));
|
|
return false;
|
|
}
|
|
|
|
if($status == '0' || $status == '2')
|
|
$status = '0';
|
|
else
|
|
$status = '1';
|
|
|
|
|
|
### Update the ticket status:
|
|
$sql = 'UPDATE ' . AGILE_DB_PREFIX . 'ticket SET
|
|
status = ' . $db->qstr($status) .',
|
|
last_reply = ' . $db->qstr( '2' ) .',
|
|
date_last = ' . $db->qstr(time()) .'
|
|
WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
account_id = ' . $db->qstr(SESS_ACCOUNT) . ' AND
|
|
id = ' . $db->qstr($VAR['id']);
|
|
$update = $db->Execute($sql);
|
|
|
|
|
|
### Add the message Record to the DB
|
|
$db = &DB();
|
|
$id = $db->GenID(AGILE_DB_PREFIX . "" . 'ticket_message_id');
|
|
$sql = 'INSERT INTO ' . AGILE_DB_PREFIX . 'ticket_message SET
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ',
|
|
id = ' . $db->qstr($id) . ',
|
|
ticket_id = ' . $db->qstr($VAR['id']) . ',
|
|
date_orig = ' . $db->qstr(time()) . ',
|
|
message = ' . $db->qstr(htmlspecialchars($VAR['ticket_reply']), get_magic_quotes_gpc()) ;
|
|
$result = $db->Execute($sql);
|
|
|
|
|
|
###################################################################
|
|
### Mail the user the new_ticket email template
|
|
|
|
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
|
|
$my = new email_template;
|
|
|
|
global $VAR;
|
|
$VAR['email'] = trim($ticket->fields['email']);
|
|
$VAR['key'] = $this->key($ticket->fields['email']);
|
|
|
|
if(SESS_LOGGED)
|
|
$my->send('ticket_user_update', SESS_ACCOUNT, $VAR['id'], '', '');
|
|
else
|
|
$my->send('ticket_user_update', $ticket->fields['email'], $VAR['id'], '', '');
|
|
|
|
|
|
|
|
###################################################################
|
|
### Get any staff members who should be mailed
|
|
|
|
$db = &DB();
|
|
$sql = 'SELECT id,account_id,department_avail FROM ' . AGILE_DB_PREFIX . 'staff
|
|
WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
notify_change = ' . $db->qstr("1");
|
|
$result = $db->Execute($sql);
|
|
|
|
if($result->RecordCount() > 0)
|
|
{
|
|
while(!$result->EOF)
|
|
{
|
|
@$avail = unserialize($result->fields['department_avail']);
|
|
for($i=0; $i<count($avail); $i++)
|
|
{
|
|
if ($avail[$i] == $department_id)
|
|
{
|
|
###################################################################
|
|
### Mail staff members the new_ticket email template
|
|
$my = new email_template;
|
|
$my->send('ticket_user_update_staff', $result->fields['account_id'], $VAR['id'], $avail[$i], '');
|
|
$i = count($avail);
|
|
}
|
|
}
|
|
$result->MoveNext();
|
|
}
|
|
}
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('user_update_success','ticket',''));
|
|
return;
|
|
}
|
|
|
|
|
|
|
|
|
|
##############################
|
|
## USER VIEW ##
|
|
##############################
|
|
|
|
function user_view($VAR)
|
|
{
|
|
$this->construct();
|
|
global $C_debug, $C_translate, $smarty;
|
|
|
|
if(SESS_LOGGED == false) {
|
|
if(!$this->is_key_match($VAR)) {
|
|
$smarty->assign('ticket', false);
|
|
return false;
|
|
}
|
|
}
|
|
|
|
if(empty($VAR['id']))
|
|
### ERROR: ID must be set!!
|
|
{
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('user_ticket_nonexist','ticket',''));
|
|
$smarty->assign('ticket', false);
|
|
return false;
|
|
}
|
|
|
|
### Get the ticket record
|
|
$db = &DB();
|
|
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket
|
|
WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . '
|
|
AND
|
|
(
|
|
account_id = ' . $db->qstr(SESS_ACCOUNT) . '
|
|
OR
|
|
email = ' . $db->qstr(@$VAR['email']) . '
|
|
)
|
|
AND
|
|
id = ' . $db->qstr($VAR['id']);
|
|
|
|
$result = $db->Execute($sql);
|
|
|
|
if($result->RecordCount() == 0)
|
|
{
|
|
### Or if no results:
|
|
$smarty->assign('ticket', false);
|
|
return false;
|
|
}
|
|
else
|
|
{
|
|
### Get any replies...
|
|
$db = &DB();
|
|
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_message WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
ticket_id = ' . $db->qstr($VAR['id']) . '
|
|
ORDER BY date_orig';
|
|
|
|
$replys = $db->Execute($sql);
|
|
|
|
while (!$replys->EOF)
|
|
{
|
|
$reply[] = $replys->fields;
|
|
$replys->MoveNext();
|
|
}
|
|
|
|
## Set everything as a smarty array, and return:
|
|
$smarty->assign('ticket', $result->fields);
|
|
$smarty->assign('ticket_reply', $reply);
|
|
|
|
### Get the static vars:
|
|
require_once(PATH_CORE . 'static_var.inc.php');
|
|
$static_var = new CORE_static_var;
|
|
$arr = $static_var->view_form($this->module, $VAR['id']);
|
|
|
|
if(gettype($arr) == 'array')
|
|
{
|
|
### Set everything as a smarty array, and return:
|
|
$smarty->assign('show_static_var', true);
|
|
$smarty->assign('static_var', $arr);
|
|
return true;
|
|
}
|
|
else
|
|
{
|
|
### Or if no results:
|
|
$smarty->assign('show_static_var', false);
|
|
return false;
|
|
}
|
|
}
|
|
}
|
|
|
|
|
|
|
|
##############################
|
|
## USER ADD ##
|
|
##############################
|
|
|
|
function user_add($VAR)
|
|
{
|
|
$this->construct();
|
|
global $C_debug, $C_translate, $C_vars, $smarty;
|
|
|
|
### Strip Slashes
|
|
global $VAR;
|
|
$C_vars->strip_slashes_all();
|
|
|
|
####################################################################
|
|
### Check that the required fields are set:
|
|
### ticket_department_id, ticket_subject, ticket_body
|
|
####################################################################
|
|
|
|
$fields = Array('priority',
|
|
'department_id',
|
|
'subject',
|
|
'body');
|
|
|
|
for($i=0; $i<count($fields); $i++)
|
|
{
|
|
$field = $fields[$i];
|
|
$field_name = $this->table . '_' . $field;
|
|
if(!isset($VAR["$field_name"]) || trim($VAR["$field_name"]) == "")
|
|
{
|
|
$this->val_error[] = Array('field' => $this->table . '_' . $field,
|
|
'field_trans' => $C_translate->translate('field_' . $field, $this->module, ""), # translate
|
|
'error' => $C_translate->translate('validate_any',"", ""));
|
|
}
|
|
}
|
|
|
|
|
|
|
|
####################################################################
|
|
### Get required static_Vars and validate them... return an array
|
|
### w/ ALL errors...
|
|
####################################################################
|
|
|
|
require_once(PATH_CORE . 'static_var.inc.php');
|
|
$static_var = new CORE_static_var;
|
|
if(!isset($this->val_error)) $this->val_error = false;
|
|
$all_error = $static_var->validate_form($this->module, $this->val_error);
|
|
|
|
if($all_error != false && gettype($all_error) == 'array')
|
|
$this->validated = false;
|
|
else
|
|
$this->validated = true;
|
|
|
|
### Validate e-mail
|
|
if(!SESS_LOGGED)
|
|
{
|
|
|
|
include_once(PATH_CORE . 'validate.inc.php' );
|
|
$C_validate = new CORE_validate;
|
|
|
|
if(empty($VAR['ticket_email'])) {
|
|
$this->validated = false;
|
|
$smarty->assign('ticket_email', true);
|
|
$all_error[] = Array ( 'field' => 'ticket_email',
|
|
'field_trans' => $C_translate->translate('field_email', "ticket", ""),
|
|
'error' => $C_translate->translate('validate_any',"", ""));
|
|
}
|
|
elseif (!$C_validate->validate_email(@$VAR['ticket_email'], false))
|
|
{
|
|
$this->validated = false;
|
|
$smarty->assign('ticket_email', true);
|
|
$all_error[] = Array ( 'field' => 'ticket_email',
|
|
'field_trans' => $C_translate->translate('field_email', "ticket", ""),
|
|
'error' => $C_translate->translate('validate_email',"", ""));
|
|
}
|
|
|
|
$this->email = $VAR['ticket_email'];
|
|
|
|
} else {
|
|
# Get the e-mail addy from the user's account
|
|
$db = &DB();
|
|
$sql = 'SELECT email FROM ' . AGILE_DB_PREFIX . 'account WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
id = ' . $db->qstr(SESS_ACCOUNT);
|
|
$result = $db->Execute($sql);
|
|
$VAR['ticket_email'] = $result->fields['email'];
|
|
$this->email = $result->fields['email'];
|
|
}
|
|
|
|
|
|
###################################################################
|
|
### Check that the user is authorized for this department
|
|
|
|
$db = &DB();
|
|
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
id = ' . $db->qstr($VAR['ticket_department_id']) . ' AND
|
|
status = ' . $db->qstr('1');
|
|
$result = $db->Execute($sql);
|
|
|
|
if($result->RecordCount() == 0)
|
|
{
|
|
###################################################################
|
|
### ERROR: The selected department is inactive or invalid
|
|
|
|
$C_debug->alert($C_translate->translate('department_invalid', 'ticket', ''));
|
|
return false;
|
|
}
|
|
|
|
global $C_auth;
|
|
$i = 0;
|
|
|
|
|
|
$dept_auth = false;
|
|
while(!$result->EOF)
|
|
{
|
|
$arr = unserialize($result->fields['group_id']);
|
|
|
|
if(!SESS_LOGGED)
|
|
{
|
|
### Check if the specified department is authorized for the 'All Users' group (0):
|
|
for($i=0; $i<count($arr); $i++) {
|
|
if($arr[$i] == '0') {
|
|
$dept_auth = true;
|
|
}
|
|
}
|
|
|
|
if(!$dept_auth) {
|
|
$C_debug->alert($C_translate->translate('login_required', '', ''));
|
|
return false;
|
|
}
|
|
}
|
|
else
|
|
{
|
|
for($i=0; $i<count($arr); $i++) {
|
|
if($C_auth->auth_group_by_id($arr[$i])) {
|
|
$dept_auth = true;
|
|
}
|
|
}
|
|
}
|
|
$result->MoveNext();
|
|
}
|
|
|
|
if(!$dept_auth)
|
|
{
|
|
###################################################################
|
|
### ERROR: The current user does not have access to the selected department!
|
|
|
|
$C_debug->alert($C_translate->translate('department_not_auth', 'ticket', ''));
|
|
return false;
|
|
}
|
|
else
|
|
{
|
|
|
|
####################################################################
|
|
# If validation was failed, skip the db insert &
|
|
# set the errors & origonal fields as Smarty objects,
|
|
# and change the page to be loaded.
|
|
####################################################################
|
|
|
|
if(!$this->validated)
|
|
{
|
|
global $smarty;
|
|
|
|
# set the errors as a Smarty Object
|
|
$smarty->assign('form_validation', $all_error);
|
|
|
|
# set the page to be loaded
|
|
if(!defined("FORCE_PAGE"))
|
|
{
|
|
define('FORCE_PAGE', $VAR['_page_current']);
|
|
}
|
|
|
|
global $C_vars;
|
|
$C_vars->strip_slashes_all();
|
|
|
|
return;
|
|
}
|
|
|
|
###################################################################
|
|
### Assemble the SQL & Insert the ticket
|
|
|
|
$db = &DB();
|
|
$id = $db->GenID(AGILE_DB_PREFIX . 'ticket_id');
|
|
$sql = 'INSERT INTO ' . AGILE_DB_PREFIX . 'ticket SET
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ',
|
|
id = ' . $db->qstr($id) . ',
|
|
date_orig = ' . $db->qstr(time()) . ',
|
|
date_last = ' . $db->qstr(time()) . ',
|
|
date_expire = ' . $db->qstr(time()+86400*7) . ',
|
|
account_id = ' . $db->qstr(SESS_ACCOUNT) . ',
|
|
department_id=' . $db->qstr($VAR['ticket_department_id']) . ',
|
|
status = ' . $db->qstr(0) . ',
|
|
last_reply = 0,
|
|
priority = ' . $db->qstr($VAR['ticket_priority']) . ',
|
|
subject = ' . $db->qstr($VAR['ticket_subject']) . ',
|
|
email = ' . $db->qstr($VAR['ticket_email']) . ',
|
|
body = ' . $db->qstr(htmlspecialchars($VAR['ticket_body'])) ;
|
|
$result = $db->Execute($sql);
|
|
|
|
# error reporting:
|
|
if ($result === false)
|
|
{
|
|
global $C_debug;
|
|
$C_debug->error('ticket.inc.php','user_add', $db->ErrorMsg());
|
|
return false;
|
|
}
|
|
|
|
|
|
###################################################################
|
|
### Insert the static vars...
|
|
|
|
$static_var->add($VAR, $this->module, $id);
|
|
|
|
|
|
###################################################################
|
|
### Mail the user the new_ticket email template
|
|
|
|
require_once(PATH_MODULES . 'email_template/email_template.inc.php');
|
|
|
|
$VAR['email'] = trim($this->email);
|
|
$VAR['key'] = $this->key($this->email);
|
|
|
|
$my = new email_template;
|
|
$my->send('ticket_user_add', $this->email, $id, '', '');
|
|
|
|
unset($VAR['key']);
|
|
unset($VAR['email']);
|
|
|
|
###################################################################
|
|
### Get any staff members who should be mailed
|
|
|
|
$db = &DB();
|
|
$sql = 'SELECT id,account_id,department_avail FROM ' . AGILE_DB_PREFIX . 'staff
|
|
WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
notify_new = ' . $db->qstr("1");
|
|
$result = $db->Execute($sql);
|
|
|
|
if($result->RecordCount() > 0)
|
|
{
|
|
while(!$result->EOF)
|
|
{
|
|
@$avail = unserialize($result->fields['department_avail']);
|
|
for($i=0; $i<count($avail); $i++)
|
|
{
|
|
if ($avail[$i] == $VAR['ticket_department_id'])
|
|
{
|
|
###################################################################
|
|
### Mail staff members the new_ticket email template
|
|
$my = new email_template;
|
|
$my->send('ticket_user_add_staff', $result->fields['account_id'], $id, $avail[$i], 'sql3');
|
|
$i = count($avail);
|
|
}
|
|
}
|
|
$result->MoveNext();
|
|
}
|
|
}
|
|
}
|
|
|
|
global $C_debug, $C_translate;
|
|
$C_debug->alert($C_translate->translate('user_add_success','ticket',''));
|
|
}
|
|
|
|
|
|
|
|
##############################
|
|
## DOES KEY MATCH? ##
|
|
##############################
|
|
function is_key_match($VAR)
|
|
{
|
|
|
|
global $smarty;
|
|
|
|
if (SESS_LOGGED == true)
|
|
{
|
|
$smarty->assign('ticket_key', true);
|
|
return true;
|
|
}
|
|
|
|
if (empty($VAR['key']) || empty($VAR['email']))
|
|
{
|
|
$smarty->assign('ticket_key', false);
|
|
return false;
|
|
}
|
|
|
|
if (strtolower($VAR['key']) == strtolower( $this->key( $VAR['email'] ) ) )
|
|
{
|
|
$smarty->assign('ticket_key', true);
|
|
return true;
|
|
|
|
### define as cookies:
|
|
|
|
|
|
} else {
|
|
$smarty->assign('ticket_key', false);
|
|
return false;
|
|
}
|
|
}
|
|
|
|
|
|
##############################
|
|
## GENERATE KEY ##
|
|
##############################
|
|
function key ($email) {
|
|
$key = strtoupper( md5(strtolower(trim($email)) . md5(LICENSE_KEY)) );
|
|
return $key;
|
|
}
|
|
|
|
|
|
##############################
|
|
## IS USER AUTH FOR DEPTS? ##
|
|
##############################
|
|
|
|
function is_user_auth($VAR)
|
|
{
|
|
/* check if current session is authorized for any ticket departments..
|
|
and return true/false...
|
|
*/
|
|
global $smarty;
|
|
$db = &DB();
|
|
$sql = 'SELECT * FROM ' . AGILE_DB_PREFIX . 'ticket_department WHERE
|
|
site_id = ' . $db->qstr(DEFAULT_SITE) . ' AND
|
|
status = ' . $db->qstr('1');
|
|
$result = $db->Execute($sql);
|
|
if($result->RecordCount() == 0)
|
|
{
|
|
$smarty->assign('display', false);
|
|
return false;
|
|
}
|
|
|
|
global $C_auth;
|
|
$ii = 0;
|
|
|
|
while(!$result->EOF)
|
|
{
|
|
@$arr = unserialize($result->fields['group_id']);
|
|
|
|
for($i=0; $i<count($arr); $i++)
|
|
{
|
|
if($C_auth->auth_group_by_id($arr[$i]))
|
|
{
|
|
### Add to the array
|
|
$ii++;
|
|
$arr_smarty[] = Array( 'name' => $result->fields['name'],
|
|
'description' => $result->fields['description'],
|
|
'id' => $result->fields['id']);
|
|
$i=count($arr);
|
|
}
|
|
}
|
|
$result->MoveNext();
|
|
}
|
|
|
|
if($ii == "0")
|
|
{
|
|
$smarty->assign('display', false);
|
|
return false;
|
|
}
|
|
else
|
|
{
|
|
$smarty->assign('display', true);
|
|
$smarty->assign('results', $arr_smarty);
|
|
return true;
|
|
}
|
|
}
|
|
|
|
# Open the constructor for this mod
|
|
function construct()
|
|
{
|
|
# name of this module:
|
|
$this->module = "ticket";
|
|
|
|
# location of the construct XML file:
|
|
$this->xml_construct = PATH_MODULES . "" . $this->module . "/" . $this->module . "_construct.xml";
|
|
|
|
# open the construct file for parsing
|
|
if(defined('AJAX')) {
|
|
require_once(PATH_CORE.'xml.inc.php');
|
|
require_once(PATH_CORE.'translate.inc.php');
|
|
$C_translate= new CORE_translate;
|
|
global $C_translate;
|
|
}
|
|
|
|
$C_xml = new CORE_xml;
|
|
$construct = $C_xml->xml_to_array($this->xml_construct);
|
|
|
|
$this->method = $construct["construct"]["method"];
|
|
$this->trigger = $construct["construct"]["trigger"];
|
|
$this->field = $construct["construct"]["field"];
|
|
$this->table = $construct["construct"]["table"];
|
|
$this->module = $construct["construct"]["module"];
|
|
$this->cache = $construct["construct"]["cache"];
|
|
$this->order_by = $construct["construct"]["order_by"];
|
|
$this->limit = $construct["construct"]["limit"];
|
|
}
|
|
}
|
|
?>
|